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Help me please!


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#1 Vamtrix

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Posted 03 August 2011 - 06:03 PM

I am hoping that someone can help me out.

First off before I say a single thing about my computer, I need to state that I have a diagnosis of high functioning autism which is going to make communication very difficult to begin with, so please bear with me here. Secondly, I am not very good with computers at all, so again, bear with me.

Now, a little about my computer...I believe I have Windows 7 on an HP laptop.

I do have Malware Bytes and Hijack This on it, but when I tried running Hijack This it said something about a problem with Hosts, and I don't quite understand what I need to do to fix my computer.

Basically, what the problem is...is that sometimes I can be on a website for minutes without a problem, but other times I go to a webpage and keep getting the "Aw, Snap!" page, over and over and over.

It is difficult to get to my E-mail or even to this forum because the webpages keep crashing.

If anyone can help me and tell me what to do, please help.

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#2 boopme

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Posted 03 August 2011 - 06:24 PM

Hello and welcome. I will hang with you on this.
What is your Antivirus and do you run Chrome?

Lets run the MBAM scan first and seee the log this will confirm some onfo for me.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Vamtrix

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Posted 03 August 2011 - 06:31 PM

Chrome is what I usually use for browsing, yes.

I did a MBAM scan earlier and found and deleted 7 Malwares.

As I write these words, it is in the middle of a complete scan...has been doing so for 2 and a half hours...

Should I abort the full scan? Or should I wait and post the results of the full scan?

#4 boopme

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Posted 03 August 2011 - 06:34 PM

Well at this point it should not be much longer.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Vamtrix

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Posted 03 August 2011 - 06:39 PM

Oh, and I use Webroot.

#6 Vamtrix

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Posted 03 August 2011 - 07:18 PM

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7366

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

8/3/2011 7:15:22 PM
mbam-log-2011-08-03 (19-15-22).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 468169
Time elapsed: 3 hour(s), 21 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 03 August 2011 - 07:47 PM

Google Chrome’s ‘Aw, snap!’ page is the browser’s response to anything that causes web page to crash.

As it's only a sometimes event only appearing at times it is unlikely that the event has a single cause.
Click the Reload button to the left of the Chrome toolbar and reload Chrome to see if that fixes it.

It does not appear to be malware. I am not really the Browser issue guy.
Some pages do have flaws and the report in that case is accurate.

Look at these,if the issue persists you'll need tio ask in the Browsers forum so that others that may have thos experience may help.
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95669
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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