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Help me please!


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7 replies to this topic

#1 Vamtrix

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Posted 03 August 2011 - 04:59 PM

I am hoping that someone can help me out.

First off before I say a single thing about my computer, I need to state that I have a diagnosis of high functioning autism which is going to make communication very difficult to begin with, so please bear with me here. Secondly, I am not very good with computers at all, so again, bear with me.

Now, a little about my computer...I believe I have Windows 7 on an HP laptop.

I do have Malware Bytes and Hijack This on it, but when I tried running Hijack This it said something about a problem with Hosts, and I don't quite understand what I need to do to fix my computer.

Basically, what the problem is...is that sometimes I can be on a website for minutes without a problem, but other times I go to a webpage and keep getting the "Aw, Snap!" page, over and over and over.

It is difficult to get to my E-mail or even to this forum because the webpages keep crashing.

If anyone can help me and tell me what to do, please help.

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#2 bludgard

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Posted 03 August 2011 - 05:16 PM

It seems that this issue is with google Chrome?

#3 Vamtrix

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Posted 03 August 2011 - 05:20 PM

That's just it. I'm not entirely sure. I *do* like to use Chrome more than say, Firefox or IE.

When I ran Malware Bytes earlier, it quarantined like 7 Malwares...I am currently re-running both Malware Bytes as well as SuperAntiSpyware.

This is the first day I have had this problem though...and it didn't happen until I updated my Weather Channel Desktop.

(Which I Uninstalled and Re-Installed)

#4 bludgard

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Posted 03 August 2011 - 05:25 PM

Hi, Vamtrix.

Could you try to use a different browser just to see if this issue is Chrome related?

Or try restoring (System Restore) your machine to a time prior to the advent of this problem.

#5 Vamtrix

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Posted 03 August 2011 - 05:52 PM

I clicked on Firefox and IE and neither seems to be responding.

I am uncertain how to "duplicate" the issue.

For example, I have been able to keep this thread "alive", but there are times when it will just mysteriously die.

I am uncertain what caused this, so I am unertain what time I would need to "restore" to...or exactly how to restore it in the first place.

I apologize if I am not being very helpful.

#6 Allan

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Posted 03 August 2011 - 05:54 PM

I suggest you post in the Am I Infected forum on this site and let a malware specialist work with you to determine whether or not your system has a malware problem.

#7 Vamtrix

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Posted 03 August 2011 - 05:59 PM

Ok, I'll try that. Thanks.

#8 bludgard

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Posted 03 August 2011 - 06:05 PM

To access system restore:

Click the Start button > type System Restore in the Search programs and files box > select System Restore. It will give you several restore points to choose from.




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