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Compaq Mini will not boot after encounter with malware antivirus


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#1 lightspeed59

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Posted 02 August 2011 - 08:57 PM

Greetings,

My daughter has a Compaq Mini CQ10-400 that has been rendered inoperable by malware. While surfing, she encountered an antivirus program and entered into a dialog with said antivirus program. After continuing the dialog with this program for some 15 munutes the Mini locked up and she was forced to attempt a reboot. Upon attempting to reboot, the Mini displays the orange Compaq screen and then the screen goes black and the cursor is located in the upper left side of the screen and Windows will not boot. The Mini is running Windows XP Home and does not have a CD/DVD drive, but it does have USB ports. I suspect, (a) the master boot record has been corrupted or rendered conflicted, (B) XP has been removed, or © she just wants a new loptop. Any assistance with troubleshooting and corrective actions will be greatly appreciated.

Regards,
lightspeed59

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#2 etavares

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Posted 07 August 2011 - 07:18 AM

Hello, lightspeed59.
My name is etavares and I will be helping you with this log.

Here are some guidelines to ensure we are able to get your machine back under your control.

  • Please do not run any unsupervised scans, fixes, etc. We can work against each other and end up in a worse place.
  • Please subscribe to this topic if you have not already done so. Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned. Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • When in doubt, please stop and ask first. There's no harm in asking questions!


OK, sounds like a corrupted MBR. We can fix it via a USB flash drive. To do this, we need a clean working WIndows computer and an empty USB flash drive. Let me know if you have those ready to go.

etavares


If I don't respond within 2 days, please feel free to PM me.
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#3 etavares

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Posted 12 August 2011 - 06:08 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.


If I don't respond within 2 days, please feel free to PM me.
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