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some websites won't load


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11 replies to this topic

#1 cjford

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Posted 02 August 2011 - 07:00 PM

Hello

I am using IE 8 on Windows XP pro. Recently I have discovered that some websites suddenly won't load. These are websites I've regularly visited in the past, and I know that other people are able to still load them on other computers. The computer is running McAfee security scan plus, which of course is not finding anything. What next?

Julie

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#2 boopme

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Posted 02 August 2011 - 07:08 PM

Hello Julie.

Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.

Clear the entire cache to ensure everything is cleaned out:


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 cjford

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Posted 03 August 2011 - 10:54 AM

I have done all of those things. Malwarebytes did not find anything (I had run it prior to posting here and it had found something in the registry, which it removed). I still can't get certain websites to load! :( What next? These are websites which i was previously able to visit without problem.

#4 boopme

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Posted 03 August 2011 - 06:44 PM

Ok, lets do a rootkit scan,if no joy there we'll move you.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 cjford

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Posted 04 August 2011 - 04:39 PM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-04 16:54:53
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-e Hitachi_HDS721616PLA380 rev.P22OAB3A
Running: 430vxg3v.exe; Driver: C:\DOCUME~1\JFORD~1.STJ\LOCALS~1\Temp\pxtdypod.sys


---- System - GMER 1.0.15 ----

SSDT 85EF7480 ZwAlertResumeThread
SSDT 85EF7620 ZwAlertThread
SSDT 85EF9008 ZwAllocateVirtualMemory
SSDT 85FE3C08 ZwConnectPort
SSDT 85EF79A0 ZwCreateMutant
SSDT 85F30780 ZwCreateThread
SSDT \??\C:\Program Files\Symantec\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteValueKey [0xAA1CACB0]
SSDT 85EF6C80 ZwFreeVirtualMemory
SSDT 85EF7C80 ZwImpersonateAnonymousToken
SSDT 85EF7FD0 ZwImpersonateThread
SSDT 85F3B350 ZwMapViewOfSection
SSDT 85EF7C48 ZwOpenEvent
SSDT 85EF6C48 ZwOpenProcessToken
SSDT 85EF7158 ZwOpenThreadToken
SSDT 85FE3008 ZwQueryValueKey
SSDT 85EF6850 ZwResumeThread
SSDT 85EF7190 ZwSetContextThread
SSDT 85EF72A0 ZwSetInformationProcess
SSDT 85EF71C8 ZwSetInformationThread
SSDT \??\C:\Program Files\Symantec\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwSetValueKey [0xAA1CAF10]
SSDT 85EF7F98 ZwSuspendProcess
SSDT 85EF7658 ZwSuspendThread
SSDT 85EF6C10 ZwTerminateProcess
SSDT 85EF7690 ZwTerminateThread
SSDT 85EF72D8 ZwUnmapViewOfSection
SSDT 85EF90C0 ZwWriteVirtualMemory

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!GetSysColor 7E418E78 5 Bytes JMP 10018393 C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!GetSysColorBrush 7E418EAB 5 Bytes JMP 100183F8 C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!SetScrollInfo 7E419056 7 Bytes JMP 100182E7 C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!GetScrollInfo 7E42DFE2 7 Bytes JMP 1001826F C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!ShowScrollBar 7E42F2F2 5 Bytes JMP 1001836B C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!GetScrollPos 7E42F704 5 Bytes JMP 10018297 C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!SetScrollPos 7E42F750 5 Bytes JMP 10018312 C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!GetScrollRange 7E42F787 5 Bytes JMP 100182BC C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!SetScrollRange 7E42F99B 5 Bytes JMP 1001833D C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\HKManager.exe[3812] USER32.dll!EnableScrollBar 7E468005 7 Bytes JMP 10018247 C:\Program Files\Creative\Prodikeys PC-MIDI\HotKeysManager\SkinMagic.dll (SkinMagic Toolkit/Appspeed Inc.)
.text C:\Program Files\Real\RealPlayer\update\realsched.exe[11816] kernel32.dll!SetUnhandledExceptionFilter 7C84495D 5 Bytes [33, C0, C2, 04, 00] {XOR EAX, EAX; RET 0x4}

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

Device \FileSystem\Fastfat \Fat A6B45D20

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DeviceNotSelectedTimeout 15
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@GDIProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Spooler yes
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@swapdisk
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@TransmissionRetryTimeout 90
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@USERProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@LoadAppInit_DLLs 1

---- EOF - GMER 1.0.15 ----

#6 boopme

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Posted 04 August 2011 - 07:56 PM

What browser are you using?

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 cjford

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Posted 09 August 2011 - 05:12 PM

I am using internet explorer 8. Here are the results from mini toolbox:

MiniToolBox by Farbar
Ran by jford (administrator) on 09-08-2011 at 17:46:51
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 14324 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=static addr=192.168.1.123 mask=255.255.255.0
set address name="Local Area Connection" gateway=192.168.1.1 gwmetric=0
set dns name="Local Area Connection" source=static addr=192.168.1.102 register=PRIMARY
add dns name="Local Area Connection" addr=166.90.244.252 index=2
set wins name="Local Area Connection" source=static addr=none


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : music

Primary Dns Suffix . . . . . . . : STJOHNS.STJOHNS.COM

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : STJOHNS.STJOHNS.COM

STJOHNS.COM



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Generic Marvell Yukon Chipset based Ethernet Controller

Physical Address. . . . . . . . . : 00-19-21-25-B6-4D

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.123

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.102

166.90.244.252

Server: ns2.digirealm.com
Address: 166.90.244.252

Name: google.com
Addresses: 74.125.159.106, 74.125.159.147, 74.125.159.99, 74.125.159.103
74.125.159.104, 74.125.159.105



Pinging google.com [74.125.159.105] with 32 bytes of data:



Reply from 74.125.159.105: bytes=32 time=42ms TTL=51

Reply from 74.125.159.105: bytes=32 time=43ms TTL=51



Ping statistics for 74.125.159.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 42ms, Maximum = 43ms, Average = 42ms

Server: ns2.digirealm.com
Address: 166.90.244.252

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=99ms TTL=48

Reply from 98.137.149.56: bytes=32 time=94ms TTL=48



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 94ms, Maximum = 99ms, Average = 96ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 21 25 b6 4d ...... Generic Marvell Yukon Chipset based Ethernet Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.123 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.123 192.168.1.123 20
192.168.1.0 255.255.255.0 192.168.1.123 192.168.1.123 20
192.168.1.123 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.123 192.168.1.123 20
224.0.0.0 240.0.0.0 192.168.1.123 192.168.1.123 20
255.255.255.255 255.255.255.255 192.168.1.123 192.168.1.123 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/28/2011 10:54:56 AM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query for the list of Group Policy objects. A message that describes the reason for this was previously logged by the policy engine.

Error: (07/28/2011 10:54:56 AM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot find the machine account, No authority could be contacted for authentication. .

Error: (07/22/2011 10:15:40 AM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (07/22/2011 02:15:40 AM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (07/21/2011 10:39:43 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (07/21/2011 06:15:40 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (07/21/2011 10:16:06 AM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (07/21/2011 10:16:03 AM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (07/19/2011 00:23:57 AM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot determine the user or computer name. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (07/17/2011 00:26:22 PM) (Source: Application Hang) (User: )
Description: Hanging application audacity.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (08/09/2011 03:30:47 PM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (08/04/2011 04:56:11 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 15 minutes.
NtpClient has no source of accurate time.

Error: (08/04/2011 03:31:35 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort1

Error: (08/04/2011 03:19:37 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain STJOHNS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/02/2011 07:18:20 PM) (Source: Service Control Manager) (User: )
Description: The HID Input Service service terminated with the following error:
%%126

Error: (07/22/2011 02:01:37 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 959 minutes.
NtpClient has no source of accurate time.

Error: (07/21/2011 10:00:02 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain STJOHNS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (07/21/2011 06:01:24 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 479 minutes.
NtpClient has no source of accurate time.

Error: (07/21/2011 02:01:18 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 239 minutes.
NtpClient has no source of accurate time.

Error: (07/21/2011 00:01:15 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 119 minutes.
NtpClient has no source of accurate time.


Microsoft Office Sessions:
=========================
Error: (07/28/2011 10:54:56 AM) (Source: Userenv)(User: SYSTEM)SYSTEM
Description:

Error: (07/28/2011 10:54:56 AM) (Source: Userenv)(User: SYSTEM)SYSTEM
Description: No authority could be contacted for authentication.

Error: (07/22/2011 10:15:40 AM) (Source: AutoEnrollment)(User: )
Description: local system0x8007054bThe specified domain either does not exist or could not be contacted.

Error: (07/22/2011 02:15:40 AM) (Source: AutoEnrollment)(User: )
Description: local system0x8007054bThe specified domain either does not exist or could not be contacted.

Error: (07/21/2011 10:39:43 PM) (Source: Userenv)(User: SYSTEM)SYSTEM
Description: The specified domain either does not exist or could not be contacted.

Error: (07/21/2011 06:15:40 PM) (Source: AutoEnrollment)(User: )
Description: local system0x8007054bThe specified domain either does not exist or could not be contacted.

Error: (07/21/2011 10:16:06 AM) (Source: AutoEnrollment)(User: )
Description: local system0x8007054bThe specified domain either does not exist or could not be contacted.

Error: (07/21/2011 10:16:03 AM) (Source: Userenv)(User: SYSTEM)SYSTEM
Description: The specified domain either does not exist or could not be contacted.

Error: (07/19/2011 00:23:57 AM) (Source: Userenv)(User: SYSTEM)SYSTEM
Description: The RPC server is unavailable.

Error: (07/17/2011 00:26:22 PM) (Source: Application Hang)(User: )
Description: audacity.exe0.0.0.0hungapp0.0.0.000000000


=========================== Installed Programs ============================

ABF Outlook Backup (Version: 3.1.9.59)
Acrobat.com (Version: 1.7.186)
ACS Technologies, Inc. - Workstation
Adobe AIR (Version: 1.5.1.8210)
Adobe Flash Player 10 ActiveX (Version: 10.2.153.1)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Reader X (10.0.1) (Version: 10.0.1)
Adobe Shockwave Player 11.5 (Version: 11.5.1.601)
Amazon MP3 Downloader 1.0.10
Apple Application Support (Version: 1.0)
Apple Mobile Device Support (Version: 2.6.0.32)
Apple Software Update (Version: 2.1.1.116)
Audacity 1.2.6
Bonjour (Version: 1.0.106)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Creative Prodikeys PC-MIDI (Version: 1.0)
Creative System Information
Finale Viewer 2008 (Version: 2.0.0.11)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.1920.1238)
Google Update Helper (Version: 1.3.21.65)
GoToMyPC (Version: 7.0.540)
GPL Ghostscript 8.56
GPL Ghostscript Fonts
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 9.0.1.8)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
LiveUpdate 3.0 (Symantec Corporation) (Version: 3.0.0.160)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MobileMe Control Panel (Version: 2.6.0.29)
Music Manager Software 5.0 Demo
Musicnotes Player
Musicnotes Software Suite 1.1 (Version: 1.1)
Neuratron AudioScore Lite (Version: 6.0.0)
Neuratron PhotoScore Lite (Version: 5.5.1)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
QuickTime (Version: 7.64.17.73)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 2.11)
RealUpgrade 1.1 (Version: 1.1.0)
Safari (Version: 4.31.9.1)
Sibelius 6.2.0.88
Sibelius Scorch (ActiveX Only) (Version: 6.2.0)
Sibelius Scorch (all browsers) (Version: 5.2.1)
Sibelius Sounds Essentials for Sibelius 6 (Version: 1.0.0)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Symantec Client Security (Version: 10.1.394.0)
TCML 7.0
Walmart MP3 Music Downloads (Version: 1.6.4.4)
WebFldrs XP (Version: 9.50.7523)
Win2PDF 3.50 (Version: 3.50)
Win2PDF Font Helper 1.21 (GPL Ghostscript 8.62)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 69%
Total physical RAM: 1014.42 MB
Available physical RAM: 313.6 MB
Total Pagefile: 2441.63 MB
Available Pagefile: 1872.09 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.96 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:148.5 GB) (Free:117.64 GB) NTFS
3 Drive f: (Data) (Network) (Total:219.96 GB) (Free:177.91 GB) NTFS
4 Drive r: (Data) (Network) (Total:219.96 GB) (Free:177.91 GB) NTFS
5 Drive s: (Data) (Network) (Total:219.96 GB) (Free:177.91 GB) NTFS

========================= Users: ========================================

User accounts for \\MUSIC

Administrator Guest HelpAssistant
jford Paul SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini101710-01.dmp

== End of log ==

#8 boopme

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Posted 09 August 2011 - 08:59 PM

I think the problem is in SpyBots Teatimer.
We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Mode > Advanced Mode.
    Posted Image
  • You may be presented with a warning dialog. If so, click Yes
  • Click on Tools and then Resident
    Posted Image
  • Uncheck this checkbox: "Resident TeaTimer {protection of over-all system settings) active"
  • Close/Exit Spybot Search and Destroy


Your HOSTS file may be infected.
Reset the HOSTS file
As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system.
Some types of malware will alter the HOSTS file as part of its infection. Please follow the instructions provided in How do I reset the hosts file back to the default?

To reset the hosts file automatically,go HERE click the Posted Image button. Then just follow the prompts in the Fix it wizard.


OR
Click Run in the File Download dialog box or save MicrosoftFixit50267.msi to your Desktop and double-click on it to run. Then just follow the promots in the Fix it wizard.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 cjford

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Posted 10 August 2011 - 06:42 PM

ok I have done all of those things, but the websites still won't load! What next??? Ugh, this is pretty infuriating.

Julie

#10 boopme

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Posted 12 August 2011 - 08:51 AM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#11 cjford

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Posted 25 August 2011 - 04:42 PM

Thanks!! I followed the instructions and will be posting it in the forum you suggest.

#12 boopme

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Posted 25 August 2011 - 08:07 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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