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Suspected Malware- Redirecting Google search


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2 replies to this topic

#1 vern_cp3o

vern_cp3o

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  • Local time:07:26 PM

Posted 02 August 2011 - 04:29 PM

When using google search, I am redirected to various sites. Attached to this post are the results of my GMER scan, And below is my DDS log. Any help or advice you may be able to provide would be greatly appreciated. I would be happy to try and provide more information if you need it. Thank you.

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Run by Administrator at 14:33:28 on 2011-08-02
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.67 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
svchost.exe
C:\Program Files\Real\RealPlayer\update\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://my.yahoo.com/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.8.0.41\IPSBHO.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\pagerage\YontooIEClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.8.0.41\coIEPlg.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [iLike] c:\program files\ilike\1.2.16\ilikesidebar.exe /checkforupdate
uRun: [GoToMeeting] "c:\program files\citrix\gotomeeting\457\g2mstart.exe" "/Trigger RunAtLogon"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [Conime] %windir%\system32\conime.exe
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Prodamaze] rundll32.exe "c:\windows\oyadifexemexiz.dll",Startup
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1244762879445
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://humankineticsec.webex.com/client/T27LB/event/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{A7D7B04A-AAA1-462B-ACA7-F193374DDBDE} : DhcpNameServer = 192.168.1.254
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.8.0.41\CoIEPlg.dll
Notify: igfxcui - igfxsrvc.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\enpi3i9d.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/
FF - component: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\enpi3i9d.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}\components\XPATLCOM.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\administrator\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\administrator\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0308000.029\SymEFA.sys [2010-2-3 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0308000.029\BHDrvx86.sys [2010-2-3 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0308000.029\cchpx86.sys [2010-2-3 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20110801.030\IDSXpx86.sys [2011-8-2 355256]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\ekdiscovery.exe [2010-5-17 308592]
R2 N360;Norton 360;c:\program files\norton 360\engine\3.8.0.41\ccSvcHst.exe [2010-2-3 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-7-27 105592]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20110801.049\NAVENG.SYS [2011-8-2 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20110801.049\NAVEX15.SYS [2011-8-2 1542392]
.
=============== Created Last 30 ================
.
2011-08-02 18:50:16 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{A1A02386-FFBD-4242-83EE-F9310082D993}
2011-08-02 14:26:23 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{294BE84B-D3F9-4AE5-890F-CDEBD7604BAB}
2011-08-02 01:17:58 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{BDC22E17-6EB0-4762-93C7-11E6BA948163}
2011-08-01 13:54:16 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{0F0BB593-DBB8-42A3-ABC2-0F83E93FE335}
2011-08-01 05:33:50 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{59B74A1A-CAD3-44D9-BA87-6C122BE01CA7}
2011-07-31 22:06:51 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{D6E32D5D-1B85-43C3-BD3E-900E596A6FC6}
2011-07-31 21:43:15 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{60DD11C7-F883-4804-932A-6417CC616536}
2011-07-31 20:18:34 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{06144CA6-5160-4B76-9309-FF8457BE89EB}
2011-07-31 13:26:16 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{FEEFAEA8-166C-47BC-8657-8265DC37958D}
2011-07-31 03:13:50 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{FBCA946F-E200-4BAC-89BA-33A95C8ADF8A}
2011-07-30 23:00:40 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{8F07705A-F22C-423F-A8A4-ECD16D120BE1}
2011-07-30 02:40:01 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{EF4425E9-DBB8-4B95-BB66-C7D30714A48D}
2011-07-29 07:41:16 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{EF61E44D-6F56-48EA-A61B-1D3F38456372}
2011-07-29 04:25:12 -------- d-----w- c:\documents and settings\administrator\local settings\application data\OpenOffice.org
2011-07-29 03:37:19 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{259114BB-B75D-4FDC-9970-73A7B9CF09CC}
2011-07-28 13:41:17 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{24897F53-5774-4EAE-906B-9DF4A43EDA87}
2011-07-28 01:15:37 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{A6ED205B-3F48-4B89-9D13-4A9C36092311}
2011-07-27 23:58:59 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{EB7C1A40-CF0D-4D8B-9749-B1801C582766}
2011-07-27 12:44:33 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{B0623050-00EA-4A28-9AB8-748A890E0176}
2011-07-27 12:42:20 -------- d-sh--w- C:\found.001
2011-07-27 10:18:26 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{6D14641D-8110-4FDC-AABA-83E576F7D974}
2011-07-27 03:40:35 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{387A8F07-15DD-4912-9331-824482FC732E}
2011-07-27 03:09:30 -------- d-----w- c:\program files\Bonjour
2011-07-27 02:53:35 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{1158D8DE-BE26-44C7-90C1-45013887D989}
2011-07-26 20:45:57 0 ---ha-w- c:\documents and settings\administrator\peknnxneff.tmp
2011-07-26 20:45:04 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{250B20AA-0CF8-4C52-961C-DA9A81FB34E9}
2011-07-26 19:35:22 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{EEEF82EF-6909-4FB8-AFE1-C6CCCA0DBD97}
2011-07-26 12:46:35 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{E8718604-DF20-46CC-A154-AFFCCD025093}
2011-07-25 23:23:04 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{477048E5-42EC-41A3-B65F-20A225D70CE0}
2011-07-25 11:47:17 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{22BF563E-2227-477A-ADCF-4778DFF23E7E}
2011-07-24 09:31:17 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{C9301D64-D360-4A72-9E0F-75F082B4D378}
2011-07-24 00:03:09 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{45DFC2D2-29C9-4B10-9050-D19F8891C477}
2011-07-23 00:25:59 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{64C50E72-62FE-4D75-9B64-10FDC8BA0FCF}
2011-07-22 02:31:35 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{AABC71FA-242C-446F-A52D-851DE425AEB0}
2011-07-21 19:21:10 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{7BF74BB3-0C16-4784-B406-4CD56CCEC539}
2011-07-21 18:44:04 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{D35EE5AC-F280-43DA-A91E-57193041C782}
2011-07-21 13:37:31 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{A4A75265-3AB6-4BC7-8334-80FE5B2CDB46}
2011-07-20 11:18:27 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{B0AAF493-30DD-4406-9A81-9F5F431503CF}
2011-07-20 01:50:48 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{6F8CC40F-1913-4B00-8F06-1561F5DE91B8}
2011-07-19 18:13:16 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{FC12DCBF-E529-4102-97CC-B3DB05B2F7E3}
2011-07-19 14:23:44 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{8CFCEDE5-C6C2-4D80-83BA-CF120A31CB37}
2011-07-19 02:46:57 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{3F3CCD4C-4403-4EAF-BC96-594C7FBC4963}
2011-07-18 19:55:33 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{304D76AC-5555-4349-97AE-8F9EADFA8C01}
2011-07-18 13:06:28 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{FA244D75-3B35-49F8-A44F-E521212469B6}
2011-07-18 02:30:42 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{C950A696-590A-42C2-9F15-5A590313490C}
2011-07-18 00:02:33 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{CAD011B9-0799-41F0-B4F5-AB48473FEF1A}
2011-07-17 13:13:34 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{31F63741-0CC1-4AFA-8F36-0D3DC21835DC}
2011-07-16 23:00:26 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{EB042DE0-0C8D-4B2C-AF03-0C4F9EAC5008}
2011-07-16 00:01:06 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{4ACC6574-C515-4CBC-85D4-15F305EB4378}
2011-07-15 04:50:11 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{30F2C123-CBE2-4CF1-BE55-5A24089306B5}
2011-07-14 22:44:44 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{9ACC7B41-F9DD-4E0E-84B2-2935DD6B0B6B}
2011-07-14 12:07:21 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{15E5B021-C50F-45F0-A699-C65BC9FEFE96}
2011-07-14 00:47:45 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{F46AEF19-4164-4A8A-B91D-1445D254EF41}
2011-07-13 10:09:09 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{6030B716-30C1-4191-BDE0-C473D9158FC1}
2011-07-13 01:41:43 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{2D50619E-CA99-49FA-8FDC-4DF7A13971E1}
2011-07-12 16:20:54 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 16:20:54 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-07-12 13:20:01 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{008E5FE3-37C6-4B69-AAC5-C0C3FA7F9B17}
2011-07-12 03:13:35 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{6F7C8058-EC4C-4D60-B822-7A90FF1F4443}
2011-07-11 10:25:04 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{D05D5566-EBF0-49F3-95B7-FECCD6EF4242}
2011-07-11 03:52:45 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{0046ABA5-A557-4B68-AC9B-9403959BFAD7}
2011-07-11 01:58:52 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{73A5AA21-2B98-4BFD-AB1F-22776DDC7B91}
2011-07-10 14:17:13 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{4B962C55-DFB4-4902-80EA-A7460016AED5}
2011-07-10 12:49:14 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{67FA37EA-F0ED-4231-8E4A-FABD1C170C7A}
2011-07-09 22:38:53 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{F0F74553-D432-4D7A-B619-C9934D40E848}
2011-07-09 04:04:40 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{9DA3E9A4-B68C-4293-BF30-EF0AB30D394C}
2011-07-08 23:23:21 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{16622D2D-347F-4A92-835E-5A0B3ADEF94E}
2011-07-08 09:59:45 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{78543B14-F450-464F-900D-C801C4C2E54A}
2011-07-07 13:19:27 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{2BE43647-9452-46ED-B120-73D753662E1F}
2011-07-07 00:03:51 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{76BB4717-C99D-4151-95F7-7D4534956C38}
2011-07-06 11:21:42 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{A22C08A3-3F72-4FBF-B86F-CF23E098C133}
2011-07-06 01:34:58 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{7A16AE16-21CE-4C84-8971-0FEB9139EB0E}
2011-07-05 13:08:34 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{C5B87F18-19D8-4ED6-B3DA-8E6A89906682}
2011-07-04 18:32:36 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{AAED8BD4-26BD-42DC-9EB7-4BD7C0769341}
2011-07-04 17:28:53 -------- d-----w- c:\documents and settings\administrator\local settings\application data\{4C4D18B9-CBD8-4CA3-AD1A-586D6E3C3330}
.
==================== Find3M ====================
.
2011-08-02 18:51:41 0 ----a-w- c:\windows\Smukuvilita.bin
2011-07-13 03:38:52 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-06-09 17:51:15 72080 ----a-w- c:\documents and settings\administrator\g2mdlhlpx.exe
2011-06-03 23:13:16 499712 ----a-w- c:\windows\system32\msvcp71.dll
2011-06-03 23:13:16 348160 ----a-w- c:\windows\system32\msvcr71.dll
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 14:34:37.93 ===============

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#2 HelpBot

HelpBot

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Posted 09 August 2011 - 04:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resouce! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/412563 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

Edited by Orange Blossom, 10 August 2011 - 10:27 AM.
Fix BB code. ~ OB


#3 HelpBot

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Posted 14 August 2011 - 04:35 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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