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Windows Explorer Shuts Down and Restarts over and over!


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#1 DELIRA171

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Posted 02 August 2011 - 11:24 AM

I hope someone can help me. Windows Explorer shuts down and restarts over and over again, except when in SAFE MODE.


OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: Intel® Core™2 Duo CPU E8200 @ 2.66GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3325 Mb
Graphics Card: ATI Radeon HD 2400 PRO, 256 Mb
Hard Drives: C: Total - 238372 MB, Free - 62852 MB;
Motherboard: Dell Inc., 0PU052, , ..CN7443185P1423.
Antivirus: Norton Security Suite, Updated and Enabled

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#2 Allan

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Posted 02 August 2011 - 11:28 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 DELIRA171

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Posted 02 August 2011 - 01:50 PM

Nothing at all, no new software or hardware, I scanned for virus and spyware and nothing came out!

#4 Allan

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Posted 02 August 2011 - 02:11 PM

Since it doesn't happen in safe mode, let's try a selective startup:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#5 DELIRA171

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Posted 02 August 2011 - 02:56 PM

I did a selective startup but the problem is still there!

#6 Allan

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Posted 02 August 2011 - 03:07 PM

If this started out of the clear blue and you did not install any new drivers and it doesn't happen in safe mode, then I'm guessing malware. I know you said you checked yourself, but I suggest you post in our Am I Infected forum and make sure.

#7 DELIRA171

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Posted 02 August 2011 - 03:14 PM

I will do that, Thank You.




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