Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Word will not let computer turn off


  • Please log in to reply
5 replies to this topic

#1 Bradley Smith

Bradley Smith

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 02 August 2011 - 02:32 AM

I have been unable to turn off my computer for the last 2 days as it has been asking me to save changes to the "global template Normal.dot" whenever I try to turn it off. After I close out that window, it gives me a "normal.dot was being edited by another Word session" error.

How do I get this to go away?

BC AdBot (Login to Remove)

 


#2 Allan

Allan

  • BC Advisor
  • 8,589 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:10:36 PM

Posted 02 August 2011 - 06:59 AM

Open Task Manager. Does it show Word running? If so, end the task and let's see if that helps.

#3 Bradley Smith

Bradley Smith
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 02 August 2011 - 09:43 PM

I tried that and the window did disappear but it reappeared as soon as I tried to turn the computer off again. I did notice that there was also a "WINWORD.EXE" process in the Processes tab (I ended the task in the Applications tab). Should I end that process?

#4 Allan

Allan

  • BC Advisor
  • 8,589 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:10:36 PM

Posted 03 August 2011 - 06:28 AM

Yes.
Is Word your default editor for Outlook?

#5 Bradley Smith

Bradley Smith
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:36 PM

Posted 04 August 2011 - 12:04 PM

I believe it is, as the error does pop up after closing Outlook. I forced shut down of the computer and then the next day it shut down normally after closing out the Normal.dot message. So I think the problem is fixed for now.

#6 MarkGS

MarkGS

  • Members
  • 245 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:36 PM

Posted 04 August 2011 - 01:32 PM

Are you using office 2003? If so you can take a look at this link , too insure you don't continue receiving that error message.

Edited by MarkGS, 04 August 2011 - 01:32 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users