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Win 7 - Factory Reinstall completed-still unable to boot


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17 replies to this topic

#1 ToddannieSplat

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Posted 01 August 2011 - 03:34 PM

Hello. Upon turning on the computer, the recovery console loads - because windows will not boot.

Performed system dianogtic check - everything looks good.
Performed a system recovery successful but computer will not boot.
Performed a reset to factory settings successfully, but computer will not boot.
performed a command prompt reset - as was listed in another topic.
"C:"
"bootrec /rebuildbcd"
"bootrec /fixmbr"
"bootrec /fixboot"
C prompt indicated successfully completed, but still computer does not boot.


Open to suggestions?


There are no important files on computer.


Thanks,
Anna (Toddanniesplat)

Edited by ToddannieSplat, 01 August 2011 - 03:36 PM.


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#2 hamluis

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Posted 01 August 2011 - 04:29 PM

Hard drive diagnostic?

Battery?

PSU?

System manufacturer and model?

Currently under warranty?

Louis

Edited by hamluis, 01 August 2011 - 04:29 PM.


#3 MarkGS

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Posted 01 August 2011 - 10:22 PM

Does it give you any kind of error?

#4 Akthalian

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Posted 01 August 2011 - 11:37 PM

I have a few questions:

1. What is the make/model of your pc?

2. Is it a desktop or laptop?

3. What diagnostic tool/tools did you use to diagnose your hardware?

4. What medium did you use to perform the reinstallation of windows? (recovery discs, recovery partition, OEM generic disc, etc)


Also, please describe the point of failure during the boot process with a bit more detail. Did you see the Windows loading screen (Colored flag icon in windows)? Or does it load straight into startup repair (or does it even get that far)?
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#5 ToddannieSplat

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Posted 02 August 2011 - 09:10 AM

"DIAGNOSIS AND REPAIR DETAILS:
Numer of repair attempts:4

SESSION DETAILS:
System Disk = \device\harddisk0
Windows Directory = c:\windows
AutoChk Run = 0
Number of Root Causes = 1
TEST PERFORMED:
Name: Check for Updates
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: System Disk Test
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Disk Metadata Test
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Target OS Test
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Volume Content Check
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Boot Manager Diagnosis
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: System Boot Log Diagnosis
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Event Log Diagnosis
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Internal State Check
Result: Completed successfully. Error code = 0x0
ROOT CAUSE FOUND:
Boot status indicates that the OS boots successfully

SESSION DETAILS:
System Disk = \device\harddisk0
Windows Directory = c:\windows
AutoChk Run = 0
Number of Root Causes = 1
TEST PERFORMED:
Name: Check for Updates
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: System Disk Test
TEST PERFORMED:
Name: Disk Failure Diagnosis
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Disk Metadata Test
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Target OS Test
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Volume Content Check
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Boot Manager Diagnosis
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: System Boot Log Diagnosis
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Event Log Diagnosis
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Internal State Check
Result: Completed successfully. Error code = 0x0
TEST PERFORMED:
Name: Boot Status Test
Result: Completed successfully. Error code = 0x0
ROOT CAUSE FOUND:
Failure while setup is in progress


- I'm still getting answers to the other questions.
Thanks.

#6 Akthalian

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Posted 02 August 2011 - 11:36 AM

Those are checks performed by startup repair and are NOT hardware diagnostics. I would recommend performing a hard disk diagnostic on your drive to determine if there are problems with the electronics or uncorrectable data errors. Please respond with the make/model of your PC and if it is a laptop or desktop so we can proceed with troubleshooting.
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#7 hamluis

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Posted 02 August 2011 - 05:43 PM

Free Hard Drive Testing Tools - Hard Drive Diagnostics - http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm

Choose the website appropriate for your hard drive manufacturer.

You can find that info by going into Device Manager and looking at the detail for Disk Drives.

Manufacturers do not make tools that necessarily work on another manufacturer's drives.

Louis

#8 Akthalian

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Posted 02 August 2011 - 05:50 PM

Alternatively you can use Sea Tools by seagate which works on all brands. I don't think the device manager can be checked if the unit isn't booting to windows though. Also is this a notebook or desktop?




http://www.seagate.com/support/seatools
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#9 hamluis

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Posted 03 August 2011 - 09:17 AM

Physical examination of a hard drive...is always available :)...if one wants to check the manufacturer. I didn't suggest it because it seems so obvious, since every hard drive is capable of being removed from any PC.

Louis

#10 ToddannieSplat

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Posted 03 August 2011 - 10:13 AM

Express Test: Error Code 0F00:133C Msg DISK - No suitable disk media is present.

#11 Akthalian

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Posted 03 August 2011 - 10:16 AM

What tool did you end up using that gave you that message?
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#12 ToddannieSplat

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Posted 03 August 2011 - 10:41 AM

hardware diagnostics (F12 @ dell logo).

#13 ToddannieSplat

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Posted 03 August 2011 - 10:49 AM

Model Dell 560 Inspirion Desktop.

#14 ToddannieSplat

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Posted 03 August 2011 - 10:54 AM

Reinstall/format of c drive by recovery partition.

#15 Akthalian

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Posted 03 August 2011 - 10:56 AM

The hard drive will need to be replaced.
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