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Am I infected? Can't start Wxp in safe mode


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9 replies to this topic

#1 philroth

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Posted 01 August 2011 - 03:32 PM

I have Wxp Pro on a Dell pc. I get no pop-ups, but programs are slow to open and slow to run. I can't start the pc in safe mode by using F2, F8, F12, etc. When those keys are used, the pc ignores it and starts normally.
When a browser window is open, I can open a site, can scroll thru the site, but can't click on any links or buttons. It acts as if it is just a graphic.
One strange thing, if I minimize the browser window, then maximize it again, I can then surf inside the site.

I have run Ccleaner and Ada-ware. I then ran Rkill, then SuperAnti-spyware and Malwarebytes. Running a full scan on both. SuperAnti found 53 items, quarantined all, but no help. Malware did not find any issues.
I've tried a system restore, but keep getting "can't restore system.......".

Any fast help is appreciated, this is for a school secretary's pc.
Phil

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#2 Broni

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Posted 01 August 2011 - 08:57 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 philroth

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Posted 02 August 2011 - 10:49 AM

Here are the results of all scan asked for. Thanks for the quick reply!
Phil

Security ck results:
Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 2
Out of date service pack!!
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Adobe Flash Player 10.2.159.1
Adobe Reader 9.4.3
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.18)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Minitoolbox log:
MiniToolBox by Farbar
Ran by saps (administrator) on 02-08-2011 at 10:18:05
Microsoft Windows XP Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=static addr=192.168.18.43 mask=255.255.255.0
set address name="Local Area Connection" gateway=192.168.18.254 gwmetric=0
set dns name="Local Area Connection" source=static addr=192.168.18.22 register=PRIMARY
set wins name="Local Area Connection" source=static addr=192.168.18.22


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : pam-desk

Primary Dns Suffix . . . . . . . : CLS

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : CLS



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-16-76-44-36-28

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.18.43

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.18.254

DNS Servers . . . . . . . . . . . : 192.168.18.22

Primary WINS Server . . . . . . . : 192.168.18.22

Server: UnKnown
Address: 192.168.18.22

Name: google.com
Addresses: 74.125.225.83, 74.125.225.82, 74.125.225.84, 74.125.225.80
74.125.225.81



Pinging google.com [74.125.225.83] with 32 bytes of data:



Reply from 74.125.225.83: bytes=32 time=26ms TTL=52

Reply from 74.125.225.83: bytes=32 time=25ms TTL=52



Ping statistics for 74.125.225.83:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 25ms, Maximum = 26ms, Average = 25ms

Server: UnKnown
Address: 192.168.18.22

Name: yahoo.com
Addresses: 98.137.149.56, 209.191.122.70, 67.195.160.76, 69.147.125.65
72.30.2.43



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=153ms TTL=47

Reply from 98.137.149.56: bytes=32 time=86ms TTL=47



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 86ms, Maximum = 153ms, Average = 119ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 16 76 44 36 28 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.18.254 192.168.18.43 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.18.0 255.255.255.0 192.168.18.43 192.168.18.43 20
192.168.18.43 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.18.255 255.255.255.255 192.168.18.43 192.168.18.43 20
224.0.0.0 240.0.0.0 192.168.18.43 192.168.18.43 20
255.255.255.255 255.255.255.255 192.168.18.43 192.168.18.43 1
Default Gateway: 192.168.18.254
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/02/2011 07:52:20 AM) (Source: NSSDK.CprMfpif.1) (User: )
Description: Operation timed out when pinging IP 192.168.18.41. (0x82150737)

Error: (08/02/2011 07:52:08 AM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: HTTP error 404: Object not found. (0x8215071e)

Error: (08/02/2011 07:52:07 AM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: IP 192.168.18.41 cannot be reached on the network. (0x8215110b)

Error: (08/01/2011 01:54:51 PM) (Source: Microsoft Office 12) (User: )
Description: EventType officelifeboathang, P1 outlook.exe, P2 12.0.6557.5001, P3 ntdll.dll, P4 5.1.2600.3520, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 officelifeboathang0, P10 officelifeboathang1.

Error: (08/01/2011 01:34:00 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: HTTP error 404: Object not found. (0x8215071e)

Error: (08/01/2011 01:29:48 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: HTTP error 404: Object not found. (0x8215071e)

Error: (08/01/2011 01:22:18 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: HTTP error 404: Object not found. (0x8215071e)

Error: (08/01/2011 01:16:51 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: HTTP error 404: Object not found. (0x8215071e)

Error: (08/01/2011 11:40:30 AM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (08/01/2011 11:40:00 AM) (Source: NSSDK.CprMfpif.1) (User: )
Description: Operation timed out when pinging IP 192.168.18.41. (0x82150737)


System errors:
=============
Error: (08/01/2011 11:43:37 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (08/01/2011 11:39:30 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 11:36:39 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 11:32:27 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 10:11:43 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 10:11:04 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 10:10:18 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 10:07:58 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 09:59:53 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (08/01/2011 09:56:33 AM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain CLS due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 502.07 MB
Available physical RAM: 199.55 MB
Total Pagefile: 1227.24 MB
Available Pagefile: 812.78 MB
Total Virtual: 2047.88 MB
Available Virtual: 2003.58 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:149 GB) (Free:130.86 GB) NTFS
3 Drive d: (Liner Notes) (CDROM) (Total:0.19 GB) (Free:0 GB) CDFS
4 Drive e: () (Removable) (Total:3.74 GB) (Free:3.52 GB) FAT32
5 Drive i: (Data) (Network) (Total:99.62 GB) (Free:54.03 GB) NTFS
6 Drive k: (Data) (Network) (Total:99.62 GB) (Free:54.03 GB) NTFS
7 Drive l: (Data) (Network) (Total:99.62 GB) (Free:54.03 GB) NTFS

========================= Users: ========================================

User accounts for \\PAM-DESK

Administrator Guest HelpAssistant
Pam Schueler SUPPORT_388945a0


== End of log ==
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\


MBAM log:
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7355

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

8/2/2011 10:27:38 AM
mbam-log-2011-08-02 (10-27-38).txt

Scan type: Quick scan
Objects scanned: 298395
Time elapsed: 5 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

GMER log: (NOte:no resutls were displayed)
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-02 11:41:36
Windows 5.1.2600 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-e WDC_WD1600JS-75NCB2 rev.10.02E03
Running: 0j88tmhh.exe; Driver: C:\DOCUME~1\saps\LOCALS~1\Temp\pwloapow.sys


---- Devices - GMER 1.0.15 ----

Device A Ntfs.sys (NT File System Driver/Microsoft Corporation)
Device A Fastfat.SYS (Fast FAT File System Driver/Microsoft Corporation)
Device A mrxsmb.sys (Windows NT SMB Minirdr/Microsoft Corporation)
Device A Cdfs.SYS (CD-ROM File System Driver/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
END.

#4 Broni

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Posted 02 August 2011 - 07:19 PM

Regarding Safe Mode...

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.

Click the Preferences button.
Click the Repairs tab.
Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
You may be asked to reboot your computer for the changes to take effect.

=============================================

Regarding your browser issue...which browser are we talking about?

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#5 philroth

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Posted 02 August 2011 - 09:35 PM

Thanks, I'll try Super. She's using Firefox, not sure of the version. I"ll ck and download the latest.
Does look like there's an infection? Just noticed today that the pc issues (slow to open programs, programs freezing) start when Firefox is open. I run Rkill to "unfreeze" things. That might be a coincidence when I close Firefox too.
Thanks for the help,
Phil

Edited by philroth, 02 August 2011 - 09:38 PM.


#6 Broni

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Posted 02 August 2011 - 09:37 PM

So far I don't see anything malicious.

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#7 philroth

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Posted 03 August 2011 - 11:05 AM

I uninstalled then loaded the latest Firefox. Also downloading MS updates. So far seems to be running a lot better. Some programs cause freezing, and some programs won't close with the red "x", have to right click on the task bar icon and close. Weird.
Thanks for the help!

#8 quietman7

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Posted 03 August 2011 - 01:32 PM

FYI: If you upgraded to SAS 5.0, I found the instructions are now a little different.
  • From the Main Menu, click the Repairs button at the bottom.
  • Scroll through the Repairs list and click on (highlight) "Repair broken SafeBoot key"
  • Then click the Repair Selected Item button.
  • You may be asked to reboot your computer for the changes to take effect.

.
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#9 Broni

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Posted 03 August 2011 - 07:09 PM

Thanks quietman :)

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#10 quietman7

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Posted 04 August 2011 - 06:11 AM

:thumbup2:
.
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