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Virus removal

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3 replies to this topic

#1 QuickRead


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Posted 01 August 2011 - 02:49 PM

Microsoft Technicians are all helpful, but System Restorefixes they recommend has left me vulnerable to intruders not removed by anti Malware and Spyware. I am about to embark on ComboFix to remove Virtumonde, Keyloggers, Smitfraud, anti-anti Malwares, and other viruses it finds, but before I begin, it seems importnat to know why none of my registry type lists shows these. I know they are there - I sat glassy eyed last night while SpyBot Search and Destroy scanned for three hours. BUT - there was no listing of these intruders on Tools /Manage Add-Ons, or Task Manager, or All Programs, or anywhere else I looked.
So, where do I look?

Edited by hamluis, 01 August 2011 - 02:53 PM.
Moved from XP to Am I Infected.

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#2 boopme


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Posted 01 August 2011 - 09:33 PM

Please note the Blue Text above this forum on ComoFix.
Is anti-anti Malwares referring to MalwareBytes?
What makes you say all thses are on your system?

If running you need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Mode > Advanced Mode.
    Posted Image
  • You may be presented with a warning dialog. If so, click Yes
  • Click on Tools and then Resident
    Posted Image
  • Uncheck this checkbox: "Resident TeaTimer {protection of over-all system settings) active"
  • Close/Exit Spybot Search and Destroy

Please run an Onlibe scan.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

[color="#8B0000"]NOTE: In some instances if no malware is found there will be no log produced.[/color
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#3 QuickRead

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Posted 02 August 2011 - 10:29 PM

Boopme thank you for your reply.
followed your directions with ESET. No log was issued. Results: Scanned Files: 0, Infected Files: 0, Cleaned Files: 0, Total Scan Time: 00:00:00, Scan Status: Finished.

I reinstated Resident Tea Time overall protection.

In answer to your other questions:
I only mentioned the unmentionable program because a Microsoft Tech told me to do that next. I went through that program fix a month ago with a different Microsoft Tech's help. See from your warnings you do not advise amateurs (like me) to use it alone.

When Spy-Bot runs Search and Destroy, depending on how desperate I am over my computer not functioning well, I sit and watch the scan. It flips through some programs so fast you can barely read the titles. It spent a long time on Virtumonde files: dll, sci, and sdn. It flipped through some titles that included words like: Fake, Cydoor, Fat Pickle, Spy, Anti Anti this and that, Smitfraud, and more. Also, I have tried multiple fixes to restore Internet Explorer function, including Fix It, which hangs up on a script page it can't debug.

I had the System Defender virus three times in the last four months, and MS techs helped me out each time, but within a couple of weeks the virus was back and building in strength. The lst time, I think I got it, but now am having trouble with IE - I've typed this reply to you three times tonight - IE keeps shutting down. And then those scary Spy-Bot scans. Or do I not understand what I am seeing?

Anyway, if you want a complete list of what I have done to my computer, including a modified 'start' that was recommended by Microsoft, I can compose a list.

I know you are a volunteer and may not have more time for this. Thank you for responding yesterday. I appreciate the contact.

#4 boopme


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Posted 03 August 2011 - 02:07 PM

Ok, no problem.. Did you try showing hidden files prior to scanning?

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:
How to see hidden files in Windows

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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