Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer won't shut down - sprtcmd.exe error


  • Please log in to reply
19 replies to this topic

#1 Mom of teen boy

Mom of teen boy

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 31 July 2011 - 08:59 AM

I'm running Windows XP and just recently my computer won't shut down or restart. It hangs on the "Windows is Shutting Down . . ." screen so I have to manually turn off my computer. In addition, whenever I attempt to restart or shut down my computer, I always receive the message that sprtcmd.exe is not responding. Any ideas?

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:19 AM

Posted 31 July 2011 - 01:47 PM

Uninstall pretty worthless and also known for causing problems Dell Support Center and see how it goes.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Mom of teen boy

Mom of teen boy
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 05 August 2011 - 11:31 AM

I deleted Dell Support Center and my computer still hangs on the Windows is shutting down screen. Any other suggestions?

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:19 AM

Posted 05 August 2011 - 08:05 PM

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Try to shut it down now.

Same problem?

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Mom of teen boy

Mom of teen boy
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 06 August 2011 - 06:10 AM

I am leaving for a week long vacation. Will try it when I return and get back to you. Thanks

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:19 AM

Posted 06 August 2011 - 08:41 PM

No problem.
Have a nice time :)

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Mom of teen boy

Mom of teen boy
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 01 September 2011 - 02:13 PM

I did what you said and my computer shut down properly (it did not hang). What does that mean?

When I started it again, I used Normal mode so everythign in my Startup llist is running again.

Now what?

#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:19 AM

Posted 01 September 2011 - 08:55 PM

Well, some startup is causing your issues.

Go back to "msconfig" and reverse all changes you made.

Then....

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Upload the file(s) here: http://www.filedropper.com/
Post download link (copy URL: link):
Posted Image

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 Mom of teen boy

Mom of teen boy
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 03 September 2011 - 12:28 PM

I hope I did this right. Here's the link

http://www.filedropper.com/autoruns

Can I add another problem that has now popped up? When I reboot/startup, my sound works fine. Then at some point in time, it encounters some type of problem. Sorry I don't know exactly what is happening. All I know is that I have no sound for videos and iTunes won't launch because it encountered some error with my sound. This could be totally unrelated, but I thought I'd throw it out there.

Thanks.

#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:19 AM

Posted 03 September 2011 - 12:37 PM

Re-run Autoruns.
Click on "Logon" tab.

UN-check following entries:

+ "Adobe ARM"
+ "AdobeAAMUpdater-1.0"
+ "DMXLauncher"
+ "ECenter"
+ "EPSON Stylus CX7800 Series"
+ "iTunesHelper"
+ "NvCplDaemon"
+ "PDVDDXSrv"
+ "RoxioDragToDisc"
+ "RoxWatchTray"
+ "ISUSPM"
+ "NVIDIA nTune"
+ "SightSpeed"

Restart computer and let me know how things are.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 Mom of teen boy

Mom of teen boy
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 04 September 2011 - 07:36 AM

I unchecked all the entries except SightSpeed because I couldn't find it in the list (even using the search). When I restarted my computer, it hung again on the "Windows is Shutting Down . . ." screen. I forced a shut down and when I restarted my computer and was notified that I had made changes to my Startup, I left all of those items off the Startup list. So they are all still unchecked.

Next step?

#12 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:19 AM

Posted 04 September 2011 - 11:16 AM

Please post new Autoruns log.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 Mom of teen boy

Mom of teen boy
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 06 September 2011 - 04:28 AM

Here's the latest autoruns log

http://www.filedropper.com/autoruns2

#14 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:19 AM

Posted 06 September 2011 - 10:41 AM

UN-check one more entry:
+ "NVRaidService"
Restart computer and try to shut it down again.
Still hanging?

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 Mom of teen boy

Mom of teen boy
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:04:19 AM

Posted 06 September 2011 - 11:19 AM

Frist, before I do that, I should note that my computer is not hanging any more. I had to reinstall my sound driver and doing that has caused the hanging to stop. Second, I have to question deleting the NVRaidService as I have a Raid 1 config (mirrored setup), which I failed to mention in my initial entry. From what I have read on Bleeping Computer Start Up List, this is required for a Raid setup.

I reinstalled the Realtek HD Audio driver (from my original delivery discs) because I had no sound. I also could not launch My Computer (the screen was blank) - I'm not sure how this fits into all this, but I thought I should mention it. When I reinstalled the sound driver, my computer stopped hanging and My Computer now works. Unfortunately I only have sound with iTunes and Windows Media. I have no system sounds (no start up chime when Windows starts up) or internet sound (no You Tube or flash player sound). I tried downloading a more recent driver from Realtek, but then I had no sound at all so I rolled back my driver to the previous version and I'm back to only being able to listen to iTunes.

Should I close this out and start another thread regarding the sound?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users