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#1 sher1004

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Posted 31 July 2011 - 08:40 AM

Hello,

I am currently having extreme difficulty with my computer. When I do a search in Google, I get a results page that looks a bit different. If I click on a result, I am always redirected somewhere else. This problem occurs in both Internet Explorer and Firefox. I have Windows XP Media Center. I also have a current subscription of Norton 360. I have done scans through Malwarebytes, Stopzilla and Hitman Pro in the past 24 hours. They all detected items and removed them. All scans now come up clean, but the problem persists.

HELP!!


Thank you in advance for helping to save the day!

(Moderator edit: post moved to more appropriate forum. jgw)

Edited by jgweed, 31 July 2011 - 09:01 AM.


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#2 Broni

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Posted 31 July 2011 - 01:48 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 sher1004

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Posted 31 July 2011 - 03:21 PM

Security Check results as follows:

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Norton 360
iolo technologies' System Mechanic
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.2.153.1
Adobe Reader 9.4.5
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.18)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

#4 sher1004

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Posted 31 July 2011 - 03:30 PM

Mini Tool Box results as follows:

MiniToolBox by Farbar
Ran by HP_Administrator (administrator) on 31-07-2011 at 16:25:33
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 11335 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================
WARNING: Could not obtain host information from machine: [YOUR-4DACD0EA75]. Some commands may not be available.
Class not registered



# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : your-4dacd0ea75

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : hsd1.ma.comcast.net.

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-15-F2-4D-51-A8

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.102

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.87.71.230

68.87.73.246

Lease Obtained. . . . . . . . . . : Sunday, July 31, 2011 4:09:40 PM

Lease Expires . . . . . . . . . . : Monday, August 01, 2011 4:09:40 PM

Server: cns.chelmsfdrdc2.ma.boston.comcast.net
Address: 68.87.71.230

Name: google.com
Addresses: 74.125.91.99, 74.125.91.105, 74.125.91.103, 74.125.91.104
74.125.91.147, 74.125.91.106



Pinging google.com [74.125.93.104] with 32 bytes of data:



Reply from 74.125.93.104: bytes=32 time=111ms TTL=49

Reply from 74.125.93.104: bytes=32 time=108ms TTL=49



Ping statistics for 74.125.93.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 108ms, Maximum = 111ms, Average = 109ms

Server: cns.chelmsfdrdc2.ma.boston.comcast.net
Address: 68.87.71.230

Name: yahoo.com
Addresses: 67.195.160.76, 69.147.125.65, 72.30.2.43, 98.137.149.56
209.191.122.70



Pinging yahoo.com [67.195.160.76] with 32 bytes of data:



Reply from 67.195.160.76: bytes=32 time=55ms TTL=50

Reply from 67.195.160.76: bytes=32 time=52ms TTL=50



Ping statistics for 67.195.160.76:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 52ms, Maximum = 55ms, Average = 53ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 15 f2 4d 51 a8 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.102 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.102 192.168.1.102 20
192.168.1.0 255.255.255.0 192.168.1.102 192.168.1.102 20
192.168.1.102 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.102 192.168.1.102 20
224.0.0.0 240.0.0.0 192.168.1.102 192.168.1.102 20
255.255.255.255 255.255.255.255 192.168.1.102 192.168.1.102 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/28/2011 01:25:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66312

Error: (07/28/2011 01:25:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66312

Error: (07/28/2011 01:25:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/28/2011 04:03:09 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 101235

Error: (07/28/2011 04:03:09 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 101235

Error: (07/28/2011 04:03:09 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/27/2011 01:22:17 AM) (Source: Application Error) (User: )
Description: Faulting application SZServer.exe, version 5.0.91.9, faulting module unknown, version 0.0.0.0, fault address 0x00720011.
Processing media-specific event for [SZServer.exe!ws!]

Error: (07/24/2011 04:06:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 65532

Error: (07/24/2011 04:06:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 65532

Error: (07/24/2011 04:06:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (07/28/2011 06:22:04 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:04 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:04 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:04 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:03 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:03 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:03 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:03 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:02 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (07/28/2011 06:22:02 PM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.


Microsoft Office Sessions:
=========================
Error: (07/28/2011 01:25:11 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66312

Error: (07/28/2011 01:25:11 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66312

Error: (07/28/2011 01:25:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/28/2011 04:03:09 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 101235

Error: (07/28/2011 04:03:09 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 101235

Error: (07/28/2011 04:03:09 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/27/2011 01:22:17 AM) (Source: Application Error)(User: )
Description: SZServer.exe5.0.91.9unknown0.0.0.000720011

Error: (07/24/2011 04:06:48 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 65532

Error: (07/24/2011 04:06:48 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 65532

Error: (07/24/2011 04:06:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


========================= Memory info: ===================================

Percentage of memory in use: 77%
Total physical RAM: 958.48 MB
Available physical RAM: 213.86 MB
Total Pagefile: 2310.6 MB
Available Pagefile: 1406.89 MB
Total Virtual: 2047.88 MB
Available Virtual: 1993.29 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:224.37 GB) (Free:113.99 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:8.5 GB) (Free:1.13 GB) FAT32
4 Drive f: (TurboTax 2010) (CDROM) (Total:0.54 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\YOUR-4DACD0EA75

Administrator ASPNET Grant & Griffin
Guest HelpAssistant HP_Administrator
SUPPORT_388945a0 SUPPORT_fddfa904


== End of log ==

#5 sher1004

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Posted 31 July 2011 - 03:49 PM

Here is the Malwarebytes log. It came up lean, but the one I did yesterday did identify and remove some items. I am posting today's scan.

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7340

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/31/2011 4:44:04 PM
mbam-log-2011-07-31 (16-44-03).txt

Scan type: Quick scan
Objects scanned: 207644
Time elapsed: 13 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by sher1004, 31 July 2011 - 03:50 PM.


#6 Broni

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Posted 31 July 2011 - 04:07 PM

....and GMER....

Uninstall iolo technologies' System Mechanic

Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


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#7 sher1004

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Posted 01 August 2011 - 08:00 AM

Hello,

System Mechanic has been uninstalled.

I have not posted GMER logs yet because first 2 attempts failed after at least 4 hours of scanning. All of a sudden I get a "Windows-Delayed file write failed" info error message that states that Windows was unable to save all the data for a file and the data has been lost. At that point the computer is completely locked up/frozen and I have to do a hard reboot. I am about to attempt the scan again in safe mode. Any other advice if this does not work?

Thank you

#8 sher1004

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Posted 01 August 2011 - 02:06 PM

GMER scan as follows:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-01 14:31:02
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST3250823AS rev.3.03
Running: e6pyous5.exe; Driver: C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\kwxdafod.sys


---- System - GMER 1.0.15 ----

SSDT szkgfs.sys (STOPzilla Kernel Guard File System, x86-32 /iS3, Inc.) ZwTerminateProcess [0xF74B8496]

---- Kernel code sections - GMER 1.0.15 ----

? SYMDS.SYS The system cannot find the file specified. !
? SYMEFA.SYS The system cannot find the file specified. !

---- Devices - GMER 1.0.15 ----

Device Ntfs.sys (NT File System Driver/Microsoft Corporation)

AttachedDevice szkgfs.sys (STOPzilla Kernel Guard File System, x86-32 /iS3, Inc.)

Device Fastfat.SYS (Fast FAT File System Driver/Microsoft Corporation)

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device Cdfs.SYS (CD-ROM File System Driver/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#9 Broni

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Posted 01 August 2011 - 07:22 PM

Uninstall Stopzilla as well. It's kind of shady kind of program.
Norton and MBAM should be enough to keep you safe.

Are both browsers getting redirected?

Edited by Broni, 01 August 2011 - 07:22 PM.

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#10 sher1004

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Posted 01 August 2011 - 09:16 PM

I uninstalled Stopzilla as well. The issue occurs with both IE and Firefox. What should I do next? I just ran an ESET scan and it identified the following:

C:\Documents and Settings\Grant & Griffin\Application Data\Mozilla\Firefox\Profiles\8gb3jggb.default\extensions\{eaeb4c8e-a7ba-4ab3-8eb5-cd4790c0d24e}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\cln2qr46.default\extensions\{eaeb4c8e-a7ba-4ab3-8eb5-cd4790c0d24e}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined

#11 Broni

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Posted 01 August 2011 - 09:21 PM

Let's try to reset your router.

Go Start>Run (Start search in Vista), type in:
cmd
Click OK (Vista and Windows 7 users: while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Turn the computer off.

On your router, you'll find a pinhole marked "Reset".
Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
NOTE. Simple router disconnecting from a power source will NOT do.
Restart computer and check for redirections.

NOTE. You may need to re-check your router security settings, as described HERE

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#12 sher1004

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Posted 01 August 2011 - 09:50 PM

I just did the ip configuration steps and reset my router. The computer seemed to be running better after the ESET scan that I did that removed the files above. However, after I rebooted, I am back to severe problems again. HELP!!!!

#13 Broni

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Posted 01 August 2011 - 09:53 PM

Please click HERE to download Kaspersky Virus Removal Tool.

  • Double click on the file you just downloaded and let it install.
  • It will install to your desktop (be patient; it may take a while).
  • Accept license agreement and click "Start" button.
  • Click on Settings button Posted Image
    • In Scan scope leave pre-checked items as they're and also checkmark My Computer
    • In Actions checkmark Select action: (disinfect; delete if disinfection fails) instead of preselected Prompt on detection
  • Click on Automatic Scan tab and then click on Start scanning button.
  • Before it is done it may prompt for action regardless of the setting so choose delete if prompted.
  • When the scan is done NO log will be produced.
  • Click on Report button Posted Image then on Automatic Scan report tab.
  • Right click anywhere within right pane, click Select All then right click again and click Copy.
  • This will copy the items that it found to the clipboard you can then open notepad (go to start then run then type in notepad) and choose paste to paste the contents into Notepad.
  • You can save this on the desktop.
  • Post the contents of the document in your next reply.

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#14 sher1004

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Posted 02 August 2011 - 07:43 AM

I did the scan overnite and one threat was found. While following the directions to copy and paste the report, the computer froze up and required a hard restart. Where do I go next?

#15 Broni

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Posted 02 August 2011 - 06:48 PM

Well, if you're still having same redirection problem some more advanced tools, not allowed in this forum, may be needed.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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