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BOOTMGR is missing


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9 replies to this topic

#1 verypcconfused

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Posted 31 July 2011 - 06:55 AM

Hello to all you clever people out there.
my son has just flung his laptop my way and asked me to fix it ( as a mum i think its also in the job description to fix things! ).
Well im not very good with computers and would be very happy and grateful if someone would be kind enough to help me.

It is a packard bell with windows 7, bought from a large electrical chain, so no support there -it didnt have a restore disk but I have downloaded one, and also made one from daughters laptop.

The screen is black with white wriing saying:
BOOTMGR is missing
press Ctrl+Alt+Del to restart

When i do this the same happens.

I have pressd F12 and booted from downloaded disk.
first i get a black screen saying windows loading ....
then a grey box tha says system recovery options and keyboard input method - a drop down option - i choose united kingdom and hit next.

next grey box - still titled system recovery options
I have the option of use recovery tools that can help fix problems starting windows - i click this one
and then get the full options in the next box of
start up repair
system restore
system image recovery
windows memory diagnostic
command prompt

i have tried start up repair - startup repair cannot fix this computer automatically
i have tried system restore - it tells me i must specify which windows installation to restore, restat computer, select an operating system, then select system restore.
I an unable to do this as it wont boot and i dont really understand.
i tried systen image recovery and windows cannot a system image on this computer
i tried windows memory diagnostic - its says windows cannot check for memory problems.

I am at a complete loss, have googled the problem but dont seem to be able to get any help from there.
please can someone help, amd in an idiot proof instructions. ( It mayseem easy to you but i really am not too good with thease things )
Many Many thanks in advance of any help you have to offer.

THANK YOU.

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#2 MarkGS

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Posted 31 July 2011 - 07:31 AM

I have the option of use recovery tools that can help fix problems starting windows - i click this one
and then get the full options in the next box of
start up repair
system restore
system image recovery
windows memory diagnostic
command prompt


When you get to this area select the command prompt tool. Once it's open type in these commands without quotations.

"C:"
"bootrec /rebuildbcd" If prompted to add a windows installation select yes
"bootrec /fixmbr"
"bootrec /fixboot"

Make sure to post your results, this may be a result of malware.

#3 verypcconfused

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Posted 31 July 2011 - 11:12 AM

hi there.
Thank you very much for your reply
when i enter C - it says c is not recognised as an interneal or external command, operable program or batch file.

when i enter bootrec /rebuildbcd - it says scanning all disks for windows installations
please wait this may take a while.......
Successfully scanned windows installations.
Total identified windows installations: 0
The operation completed successfully

when i enter bootrec /fixmbr - it says The operation completed successfully

when i enter bootrec /fixboot - it says The operation completed sucessfully

I am not fixed yet, sorry.
Still says BOOTMGR is missing
press Ctrl+Alt+Del to restart

#4 verypcconfused

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Posted 31 July 2011 - 11:24 AM

Hello me again.
I tried to reboot after your instructions from disk amd this is what the screen says:

Broadcom UNDI PXE-2.1 v12.2.2
Copyright ( C ) 2000 - 2009 Broadcom Corporation
Coptrihjt ( C ) 1997 - 20000 Intel Corporation
All rights reserved.

Broadcom Base Code PXE-2.1 v1.1.1
Copyright © 2000 - 2009 Broadcom corporation
Copyright © 1997 - 2000 Intel Corporation
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting Broadcom PXE ROM.
Operating system not found
_ ( flashing cursor )


Means nothing to me, but again really thankful of any help.

THANK YOU !!!

#5 verypcconfused

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Posted 31 July 2011 - 11:39 AM

!!! AAHHH !!!
This is because i had pressed F12 and had not got disk in drive! ( told i was stupid !! )

BOOTMGR is missing - still
have tried to recover again from disk - still no luck

#6 Allan

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Posted 31 July 2011 - 11:49 AM

Go into the bios and make sure the hard disk is the the first device in the boot order.

#7 verypcconfused

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Posted 31 July 2011 - 12:05 PM

Thank you for your help,

Yes my hard disk is No1 - boot

Still BOOTMGR is missing

#8 Allan

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Posted 31 July 2011 - 12:12 PM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

It sounds as though it's one of the following issues:

1) Bad HD
2) Boot Sector Virus
3) The Windows Installation no longer exists

To check the hd, go to the website of the hd manufacturer and download their diagnostic utility. Burn it to cd, boot to it, run it

To check for malware, please post in the AM I Infected forum on this site and provide a link back to this thread

#9 verypcconfused

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Posted 05 August 2011 - 12:27 PM

hi there,

Thank you for your help so far.
We have not added anything to the laptop. My son was on face book. We are running McAfee security software, it apparantly told him he had a virus and did he want to remove it. He said yes. The Lap top restarted itself and canr up with the BOOTMGR is Missing. ( He has only just imparted this information to me !! )

So i'm worried about a virus now.

Any help would be wonderful, thank you.

#10 Allan

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Posted 05 August 2011 - 05:24 PM

1) If I were you I'd replace McAfee with ANY other av. McAfee products are the worst

2) You should post in the Am I Infected forum on this site and let them help you check your system out




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