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Blue screens and hal

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#1 ajnord


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Posted 30 July 2011 - 10:52 PM

First timer here but active reader. I have been having a problem that I hope this community can help me with. I have a two year old HP desktop running Windows 7 64 bit. I have been getting blue screens,random freezes and the like. I installed Blue screen view and several memory dumps indicated it was Windows operating system that was causing the problem. Though one time it led me to believe it was my ATI video card. So I re-installed my operating system hoping this would solve my issues. It did not. I am still getting blue screens and random freezes. The latest blue screen view contains the following language:
Address in stack - hal.dll+12818
From address: fffff800`02c0e000
To address:fffff800`02c57000
Dump file: 073011-35724-01.dmp
Every so often I get an error message that says "out of resource" or something like that. Sorry I cannot remember the exact wording but that would lead me to beleive I have a memory issue but which one? Video card or memory stick? I would really appreciate anyones insight to this issue. Thanks

(Moderator edit: post moved to more appropriate forum. jgw)

Edited by jgweed, 31 July 2011 - 08:43 AM.

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#2 hamluis



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Posted 31 July 2011 - 01:07 PM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When the automatic scanning is done, click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.


#3 ajnord

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Posted 31 July 2011 - 06:50 PM

thanks. Here it is:
Dump File : 073011-35724-01.dmp
Crash Time : 7/30/2011 8:18:24 PM
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff880`0316bc70
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+12818
File Description :
Product Name :
Company :
File Version :
Processor : x64

#4 MarkGS


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Posted 31 July 2011 - 06:58 PM

Has your graphics card been upgraded? Check your motherboard for blown, distended, or leaking caps... http://www.pcstats.com/articleview.cfm?articleID=195

That BSOD you have is usually hardware related from what I've seen. A couple times it was caused by an underpowered system.

#5 ajnord

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Posted 31 July 2011 - 09:45 PM

I have a ati 4650 graphics card and is powered by 350 W power supply.Interesting article on the mother board. I will take a look.I am pretty much a neophyte with all of this and hope my MB is not the source of the problem. I really don't want to take my macihne in to hae one opf those replaced. I did by the way take off the cover and vacumed out a bit of dust. I think I am leaning towards my graphics card and maybe a boost in power. Tthose I can replace myself.
I really appreciate everyones insight and help with this.

And I forgot to add this is the original graphics card that came with the computer.

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