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Infected with Zentom Security Guard, google redirects and popups.


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#1 haydn1234

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Posted 30 July 2011 - 09:55 PM

please help!

I keep getting pop-ups about zentom security guard and it redirects google. I have tried to scan using MBAM but the scan was stopped and MBAM is now unusable with the following message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

I tried to use Rkill then reinstall MBAM and scan, but the scan is still stopped after Rkill was run many times (Rkill doesnt seem to be stopping all the malware). Since the malware is stopping the GMER log scans and DDS logs, I unfortunately cannot post them. Every time Rkill is run, it says:

Processes terminated by Rkill or while it was running:

\\.\globalroot\Device\svchost.exe\svchost.exe
C:\Users\David Cruise\AppData\Roaming\Adobe\plugs\KB48811355.exe



(I am running vista 32 bit)

thankyou

Edited by haydn1234, 30 July 2011 - 10:29 PM.


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#2 haydn1234

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Posted 02 August 2011 - 06:11 AM

Good news! I managed to remove the virus. For those interested I ran deleted the obvious zentom system guard related files in %AppData%. After running Rkill a few more times I was able open Regedit, so I manually deleted most of the virus' files in there. I then ran TDSSkiller and reboted. after that I was able to scan with malware-bytes and remove it completely :)

#3 Orange Blossom

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Posted 04 August 2011 - 11:59 PM

Hello,

I'm glad you have resolved your issues. Note to others reading this topic: what resolves one infection may not resolve another even though the symptoms are similar or the same.

Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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