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Windows won't boot


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4 replies to this topic

#1 Megadeth54

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Posted 30 July 2011 - 08:12 PM

Hello, my friend gave me their laptop to try and fix a problem they recently got. They have an hp laptop with Windows 7. When I turn it on it says loading windows files then checks for problems. Afterwards it shows this problem...

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unkown
Problem Signature 04: 21200654
Problem Signature 05: AutoFailover
Problem Signature 06: 11
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

I've been Googling and reading similar problems. I don't have the Windows 7 disc and system restores up to 3 weeks ago have proven unsuccessful. I tried booting into safe mode and it just brings me to the hp Recovery Manager. Any help will be greatly appreciated.

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#2 MarkGS

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Posted 30 July 2011 - 08:58 PM

At the recovery console (same place you choose Microsoft system restore) you should see an option for command prompt. Once in command prompt run these commands without quotations.

"C:"
"bootrec /rebuildbcd"
"bootrec /fixmbr"
"bootrec /fixboot"

See if that resolves the issue.

#3 Megadeth54

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Posted 30 July 2011 - 09:34 PM

At the recovery console (same place you choose Microsoft system restore) you should see an option for command prompt. Once in command prompt run these commands without quotations.

"C:"
"bootrec /rebuildbcd"
"bootrec /fixmbr"
"bootrec /fixboot"

See if that resolves the issue.

I did that and rebooted it and I think it fixed it! It now brings me to the log in screen but I don't know their password so I'll ask for it tomorrow but I think it's fixed! Wow, that was easy, too easy which worries me lol. Thank you so much!

#4 MarkGS

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Posted 30 July 2011 - 09:48 PM

I did that and rebooted it and I think it fixed it! It now brings me to the log in screen but I don't know their password so I'll ask for it tomorrow but I think it's fixed! Wow, that was easy, too easy which worries me lol. Thank you so much!


No problem, be sure to run a virus scan on the computer afterwards to insure malware wasn't the root cause of the booting issue, or if it was to remove the other traces.

#5 sujithMV

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Posted 01 August 2011 - 01:46 PM


At the recovery console (same place you choose Microsoft system restore) you should see an option for command prompt. Once in command prompt run these commands without quotations.

"C:"
"bootrec /rebuildbcd"
"bootrec /fixmbr"
"bootrec /fixboot"

See if that resolves the issue.

I did that and rebooted it and I think it fixed it! It now brings me to the log in screen but I don't know their password so I'll ask for it tomorrow but I think it's fixed! Wow, that was easy, too easy which worries me lol. Thank you so much!


Thank you ..it fixed my issue




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