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Please review logs


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#1 Arwen_H

Arwen_H

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Posted 30 July 2011 - 09:04 AM

Hi, Yesterday I downloaded a game and after installing it, my system froze and I am getting an error when I log as my normal user. I can login in safe mode without any issue. I have looked at different websites for the error and one thing they said in one of the forums was to check for infections and malware. I ran hijackthis, they suggested this forum so I have a hijackthis report as well as the DDS log. I am not sure if I am running 32 bit or 64, so I have not included the GMER at this time.

Here is the DDS:


.
DDS (Ver_2011-06-23.01) - NTFSx86 NETWORK
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Run by Arwen at 9:41:14 on 2011-07-30
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2039.1320 [GMT -4:00]
.
AV: Norton 360 *Enabled/Updated* {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: Norton 360 *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Arwen\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 9\SnagitBHO.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 9\SnagitIEAddin.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: Ask Toolbar: {f4d76f09-7896-458a-890f-e1f05c46069f} -
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\arwen\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
mRun: [000StTHK] 000StTHK.exe
mRun: [00THotkey] c:\windows\system32\00THotkey.exe
mRun: [AirPort Base Station Agent] "c:\program files\airport\APAgent.exe"
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [DDWMon] c:\program files\toshiba\toshiba direct disc writer\\ddwmon.exe
mRun: [DpUtil] c:\program files\toshiba\dualpointutility\TEDTray.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NDSTray.exe] NDSTray.exe
mRun: [nmapp] "c:\program files\pure networks\network magic\nmapp.exe" -autorun -nosplash
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [TAudEffect] c:\program files\toshiba\taudeffect\TAudEff.exe /run
mRun: [TFncKy] TFncKy.exe
mRun: [TFNF5] TFNF5.exe
mRun: [TMERzCtl.EXE] c:\program files\toshiba\tme3\TMERzCtl.EXE /Service
mRun: [TMESRV.EXE] c:\program files\toshiba\tme3\TMESRV31.EXE /Logon
mRun: [TOSDCR] TOSDCR.EXE
mRun: [TosHKCW.exe] "c:\program files\toshiba\wireless hotkey\TosHKCW.exe"
mRun: [TPSMain] TPSMain.exe
mRun: [TPSODDCtl] TPSODDCtl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: answerthink.com
Trusted Zone: thehackettgroup.com
DPF: RemotePrintControlCab - hxxps://mpayrollmain2.adp.com/checkprintingassistant/RemotePrintControlCab.CAB
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {264AED84-12F1-4CA1-8AA7-EB939AE58D8D} - hxxps://vpn.thehackettgroup.com/CACHE/stc/1/binaries/stcweb.cab
DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} - hxxp://webiq005.webiqonline.com/WebIQ/DataServer/Pub/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFECAFE-0013-0001-0021-ABCDEFABCDEF} - hxxps://finstageapp.answerthink.com/jinitiator/oajinit.exe
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{FA86B67C-4623-452D-B2CD-18BF53FABB31} : DhcpNameServer = 192.168.1.254
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\puresp.dll
Handler: qrev - {9DE24BAC-FC3C-42c4-9FC4-76B3FAFDBD90} - c:\progra~1\quests~1\toadfo~1\RNetPin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Name-Space Handler: ftp\* - {419A0123-4312-1122-A0C0-434FDA6DA542} - c:\program files\coreftp\pftpns.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
Notify: psfus - psqlpwd.dll
Notify: TosBtNP - TosBtNP.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli psqlpwd
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\arwen\application data\mozilla\firefox\profiles\ifukg4a6.default\
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\arwen\application data\move networks\plugins\npqmp071500000347.dll
FF - plugin: c:\documents and settings\arwen\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\arwen\local settings\application data\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\documents and settings\arwen\local settings\application data\rockmelt\update\1.2.189.1\npRockMeltOneClick8.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPJinit13121.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npRACtrl.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Skype extension: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: DivX Plus Web Player HTML5 &lt;video&gt;: {23fcfd51-4958-4f00-80a3-ae97e717ed8b} - c:\program files\divx\divx plus web player\firefox\html5video
FF - Ext: DivX HiQ: {6904342A-8307-11DF-A508-4AE2DFD72085} - c:\program files\divx\divx plus web player\firefox\wpa
FF - Ext: Move Media Player: moveplayer@movenetworks.com - c:\documents and settings\arwen\application data\Move Networks
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2007-4-27 21120]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2007-3-9 6528]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2008-1-12 36608]
S1 TMEI3E;TMEI3E;c:\windows\system32\drivers\TMEI3E.sys [2008-1-11 5888]
S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S2 FdRedir;FdRedir;c:\program files\common files\protector suite ql\drivers\FdRedir.sys [2006-5-5 13568]
S2 FileDisk2;FileDisk Protector Kernel Driver;c:\program files\common files\protector suite ql\drivers\filedisk.sys [2006-5-5 33024]
S2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S2 LMIInfo;LogMeIn Kernel Information Provider;\??\c:\program files\logmein\x86\rainfo.sys --> c:\program files\logmein\x86\RaInfo.sys [?]
S2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2008-4-15 47640]
S2 smihlp;SMI helper driver;c:\program files\protector suite ql\smihlp.sys [2006-5-5 3456]
S2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [2007-3-26 105856]
S2 Tmesrv;Tmesrv3;c:\program files\toshiba\tme3\TMESRV31.exe [2008-1-11 126976]
S2 trudf;TOSHIBA DVD-RAM UDF File System Driver;c:\windows\system32\drivers\trudf.sys [2007-2-19 134016]
S3 CSVirtA;Cisco Systems SSL VPN Adapter;c:\windows\system32\drivers\CSVirtA.sys [2008-11-24 22136]
S3 EraserUtilDrv11113;EraserUtilDrv11113;\??\c:\program files\common files\symantec shared\eengine\eraserutildrv11113.sys --> c:\program files\common files\symantec shared\eengine\EraserUtilDrv11113.sys [?]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec shared\eengine\eraserutilrebootdrv.sys --> c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [?]
S3 MSSQL$NR2005;MSSQL$NR2005;c:\program files\microsoft sql server\mssql$nr2005\binn\sqlservr.exe -snr2005 --> c:\program files\microsoft sql server\mssql$nr2005\binn\sqlservr.exe -sNR2005 [?]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110728.024\NAVENG.SYS [2011-7-28 86008]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110728.024\NAVEX15.SYS [2011-7-28 1542392]
S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2007-4-19 99200]
S3 SQLAgent$NR2005;SQLAgent$NR2005;c:\program files\microsoft sql server\mssql$nr2005\binn\sqlagent.exe -i nr2005 --> c:\program files\microsoft sql server\mssql$nr2005\binn\sqlagent.EXE -i NR2005 [?]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-7-10 1245064]
S3 TEchoCan;Toshiba Audio Effect;c:\windows\system32\drivers\TEchoCan.sys [2008-1-11 435072]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
UnknownUnknown dsload;dsload; [x]
.
=============== Created Last 30 ================
.
2011-07-29 21:02:57 -------- d-----w- c:\windows\pss
2011-07-29 19:40:42 -------- d-----w- c:\documents and settings\all users\application data\RegCure
2011-07-29 19:21:07 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-07-29 19:21:07 -------- d-----w- c:\windows\system32\wbem\Repository
2011-07-29 19:20:44 -------- d-----w- c:\program files\Litsoft
2011-07-29 19:20:23 -------- d-----w- c:\program files\Burger Battle
2011-07-29 19:20:19 -------- d-----w- c:\program files\Laby
2011-07-29 19:19:51 -------- d-----w- c:\program files\Jar of Marbles
2011-07-29 18:51:56 -------- d-----w- C:\tm9v230
2011-07-29 18:44:52 -------- d-----w- c:\program files\Belarc
2011-07-19 13:39:41 -------- d-----w- c:\documents and settings\arwen\application data\Mayan Puzzle
2011-07-13 20:45:32 -------- d-----w- c:\documents and settings\arwen\application data\GreenSauceGames
2011-07-13 14:00:48 -------- d-----w- c:\documents and settings\arwen\application data\TheFlyingDutchman
2011-07-13 13:01:19 -------- d-----w- c:\documents and settings\arwen\application data\JQ
2011-07-13 03:39:37 -------- d-----w- c:\windows\LastGood.Tmp
2011-07-11 15:06:24 -------- d-----w- c:\documents and settings\all users\application data\CropBusters
2011-07-01 13:58:20 -------- d-----w- c:\documents and settings\arwen\application data\Val'Gor 2
2011-07-01 13:58:03 -------- d-----w- c:\documents and settings\arwen\application data\ValGor 2
2011-06-30 19:52:49 -------- d-----w- c:\documents and settings\all users\application data\Herofy
.
==================== Find3M ====================
.
2011-05-18 16:49:49 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
.
============= FINISH: 9:41:50.89 ===============

Let me know what else I can provide (GMER, hijackthis output, etc...). I really appreciate any help and if we lived near each other I would bake you brownies.
Thanks,
Arwen

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#2 Arwen_H

Arwen_H
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Posted 30 July 2011 - 09:27 AM

I feel like I should give some background. This may not been the right forum so if I should go somewhere else, I will. As I mentioned, I downloaded a game yesterday (from bigfishgames, they say they are virus tested). Awhile later, my system froze. When I rebooted, I got a blue screen of death after I chose my user from the start up (running windows xp3). I will attach a screen shot of the BSOD, the error is:

Stop: 0x0000008E (0xC0000005, 0xBF885FFF, 0xA6E0AA18, 0x00000000)

*** win32k.sys Address BF885FFF base at BF800000, Datestamp 4d6f95bd

Beginning dump of physical memory

Thanks, Arwen

#3 HelpBot

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Posted 08 August 2011 - 08:25 AM

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  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

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Posted 13 August 2011 - 08:30 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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