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Redirecting, security center disabling virus


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8 replies to this topic

#1 quomodo

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Posted 29 July 2011 - 06:45 PM

Hello,

I'm running Windows 7 Home Premium Service Pack 1, 64-bit.

I'm just going to narrate what has happened so far:

Windows Security Center claims that it's off. I proceed to click to turn it on, and it tells me "The Windows Security Center service can't be started."
I then go into my services and manually start the "Security Center" service (I also notice here that "Windows Defender" is disabled. I set both of these services to start automatically, and they start.

After this, Windows Security Center claims that I have no virus protection or firewall running (I have Norton Security Suite and it is, indeed, running). It doesn't matter what I do, it continues to say the same thing. After a minute or so, suddenly the two services (Windows Security Center and Windows Defender) are miraculously turned back off.

I repeat this process a dozen times wanting to smash my head on the desk.

I run a Norton scan, a SpyBot scan, a Malwarebytes scan, and a HouseCall scan, each to find nothing.

Now here's the frustrating part: my browser will redirect links that I click to "www.thewebtimes.net", which will then redirect me to some other useless site. This only happens sometimes.

I'm stuck and am starting to lose my mind with this one.. Please help :)

-Shawn

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#2 boopme

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Posted 29 July 2011 - 07:18 PM

try the first answer here

http://answers.microsoft.com/en-us/windows/forum/windows_7-security/the-windows-security-center-service-cant-be/d8250e7a-ee3c-4302-8ca6-9e2a10262feb
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#3 quomodo

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Posted 29 July 2011 - 07:24 PM

Hi boopme,

From that link:
"In this window you need to locate the Security Center service right-click it, now select Automatic and select Start. When the service fails to start you will receive an on-screen error message."

When I do this Security Center starts OK and gives me no error message. However, after a minute or so it disables again.

-Shawn

#4 boopme

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Posted 29 July 2011 - 07:38 PM

Hello, it may be a rootkit.

Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 quomodo

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Posted 29 July 2011 - 07:47 PM

When I run that program from the first two links I get an error that contains the following:

Sorry, but unhandled exception has occured
Program will be terminated
Exception code : 0xC0000005
Instruction address : 0x00402EAA
Attempt to read at address : 0xFFFFFFFF




The third link (which seems to be different) installs properly, however when I try to run the program I get this:

Error loading driver, NTSTATUS code: 0xC000036B

#6 boopme

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Posted 29 July 2011 - 07:56 PM

We need to disable Spybot S&D's "TeaTimer" if running.
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Mode > Advanced Mode.
    Posted Image
  • You may be presented with a warning dialog. If so, click Yes
  • Click on Tools and then Resident
    Posted Image
  • Uncheck this checkbox: "Resident TeaTimer {protection of over-all system settings) active"
  • Close/Exit Spybot Search and Destroy



Now we'll try another....

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 quomodo

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Posted 29 July 2011 - 08:06 PM

Spybot was uninstalled previously. Here is log:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-07-29 21:03:52
Windows 6.1.7601 Service Pack 1 
Running: 9tyx7rhu.exe


---- Registry - GMER 1.0.15 ----

Reg  HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0026832d7cb1                      
Reg  HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0026832d7cb1 (not active ControlSet)  

---- EOF - GMER 1.0.15 ----


#8 boopme

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Posted 29 July 2011 - 08:53 PM

OK,I cannot find defining info on those items.


We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Include the GMER log you posted earlier.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

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Posted 05 August 2011 - 12:05 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic412053.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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