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Help with Rootkit Network Service Intrusion

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1 reply to this topic

#1 househunter


  • Members
  • 2 posts
  • Local time:09:31 PM

Posted 29 July 2011 - 06:11 PM

Hi there,

It started as a trojan rootkit that hit my computer and TDSS killer had identified it and tried to remove it. My browser is IE8 and I use google as my search engine. My operating system is Win XP prof. I was keeping an eye on it and making sure it was being dealt with by using malwarebytes antimalware and TDSS killer. It showed it to be initially a trojan dos Alureon A. The symptoms were that it would redirect anything that I would do in the search engines. I can only get to a website by typing in the exact url but when I click on a google selection it redirects me somewhere totally different. I can't really do any effective searching now on the internet.

There are 2 shared task items in the hijack this logs that is abnormal for my computer so I know that it is being controlled by a hostile network and not just me. I noticed it was coming up in a the log for mbr dot exe to be a rootkit using some virtual device drivers and I saw a few rundll's in the task manager. Then yesterday when I started up my computer I could not get on the internet thru normal means, so I know it is starting to do more damage and the TDSS killer did not get it cured. I had to change ports of the router to actually get to the internet and that is the first time I had to do that. I am on a DSL connection with a hard wired router and I have it password protected and not the default password. Then I noticed the other day there were a lot of items in the event viewer of the security audits that allowed for many objects accessing the areas of the computer. I noticed a huge amount of policy changes so this trojan is changing the policies of my computer and I am starting to lose the control of it.

I ran last night a scan of superantispyware's free edition and it is showing me 3 files that are in the docs and settings under network service and they identify them as shared access objects in the application data. I have not restarted the computer yet after running that scan log because I am afraid that if I do I will not get back on the internet if it is wrapping itself up in the network configuration. So I really need help please. Thank you for your prompt attention to this matter. It is a persistent and hostile network and I need to remove it as I have a lot of financial client info on the computer. Thank you. house hunter.

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#2 gringo_pr


    Bleepin Gringo

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  • Local time:03:31 AM

Posted 03 August 2011 - 01:02 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop


    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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