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Computer Slow overnight and Virus Protection Disabled


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2 replies to this topic

#1 Tazsy

Tazsy

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  • Local time:04:53 AM

Posted 29 July 2011 - 02:12 PM

The issues I'm having with my laptop is here: http://www.bleepingcomputer.com/forums/topic411907.html

(My laptop is a Windows 7

Was using my laptop on Wednesday with no problems, shut it down and on Thursday morning it was started up really slow. When I log in the welcome pages stays up for a good while and then goes to a black screen which then stays on for another extended period of time before finally loading the task-bar and then a few minutes after the desktop loads and then I have to wait for the start up program to load. This takes about 15 minutes sometimes more till I decide to just restart it. These actions normal took two to five minutes. When it finish loading it still moves slow in terms of using other applications. When the computer was shut down it did an update. When the computer starts up everything is ok with the virus protection (Norton 360 fully updated)but once the computer is on for a while i get a notification that it has been disabled and nothing i try would turn it back on

Things I've done:

Scanned the Computer with Norton both in and out of safe mode (nothing found but tracking cookies)
Scanned the Computer with ESET online scanner in Safe Mode (One Trojan found and deleted)
Ran Disk Check
Ran Disk Clean-up
Stop some programs from starting on start up
Attempted to do a system restore from before the update and it failed
Computer does not need to be defrag

Nothing has changed. I don't know what else to do, can someone please help me

DDS:

.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by Iris at 13:52:31 on 2011-07-29
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3893.1828 [GMT -5:00]
.
AV: Norton 360 *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
StartupFolder: C:\Users\Iris\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files (x86)\Dell\DellDock\DellDock.exe
StartupFolder: C:\Users\Iris\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MAGICD~1.LNK - C:\Program Files (x86)\MagicDisc\MagicDisc.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files (x86)\WIDCOMM\Bluetooth Software\BTTray.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105
IE: Send image to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
TCP: DhcpNameServer = 65.183.0.76 65.183.0.86
TCP: Interfaces\{381C815F-F1CD-407A-8FA4-D80775A3BB75} : DhcpNameServer = 65.183.0.76 65.183.0.86
TCP: Interfaces\{381C815F-F1CD-407A-8FA4-D80775A3BB75}\4527F6474797 : DhcpNameServer = 65.183.0.76 65.183.0.86
TCP: Interfaces\{381C815F-F1CD-407A-8FA4-D80775A3BB75}\553434F425 : DhcpNameServer = 208.67.222.222 208.67.220.220
TCP: Interfaces\{687CFA5E-60A2-43E0-9EDF-748382506C2C} : NameServer = 0.0.0.0
TCP: Interfaces\{6E3527CE-5FA3-46E5-9265-FC4AB12EF9D7} : DhcpNameServer = 173.225.240.50 173.225.240.51
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\coIEPlg.dll
mRun-x64: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun-x64: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
mRun-x64: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
mRunOnce-x64: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Iris\AppData\Roaming\Mozilla\Firefox\Profiles\r8n31u8a.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.http.max-persistent-connections-per-server - 4
FF - user.js: nglayout.initialpaint.delay - 600
FF - user.js: content.notify.interval - 600000
FF - user.js: content.max.tokenizing.time - 1800000
FF - user.js: content.switch.threshold - 600000
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20110723.001\BHDrvx64.sys [2011-7-22 1151096]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20110728.031\IDSviA64.sys [2011-7-28 488056]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-2-11 98208]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2011-7-29 366640]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\ccsvchst.exe [2011-5-16 130008]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-2-11 705856]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-2-11 2533400]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-28 136824]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
R3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]
R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\system32\DRIVERS\L1C62x64.sys --> C:\Windows\system32\DRIVERS\L1C62x64.sys [?]
R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-3-5 340240]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETw5s64.sys --> C:\Windows\system32\DRIVERS\NETw5s64.sys [?]
R3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;C:\Program Files (x86)\TuneUp Utilities 2011\TuneUpUtilitiesDriver64.sys [2010-11-29 11856]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S2 TuneUp.UtilitiesSvc;TuneUp Utilities Service;C:\Program Files (x86)\TuneUp Utilities 2011\TuneUpUtilitiesService64.exe [2011-7-20 2027840]
S3 btusbflt;Bluetooth USB Filter;C:\Windows\system32\drivers\btusbflt.sys --> C:\Windows\system32\drivers\btusbflt.sys [?]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\system32\DRIVERS\btwl2cap.sys --> C:\Windows\system32\DRIVERS\btwl2cap.sys [?]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 nokiacpo;Nokia Internet Stick Wireless Modem Service Install;C:\Windows\system32\DRIVERS\nokiacpo.sys --> C:\Windows\system32\DRIVERS\nokiacpo.sys [?]
S3 nokiappo;Nokia Internet Stick Wireless Modem Power Policy Service;C:\Windows\system32\DRIVERS\nokiappo.sys --> C:\Windows\system32\DRIVERS\nokiappo.sys [?]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2011-07-29 16:31:16 -------- d-----w- C:\Users\Iris\AppData\Roaming\Malwarebytes
2011-07-29 16:31:08 41272 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-07-29 16:31:07 -------- d-----w- C:\ProgramData\Malwarebytes
2011-07-29 16:31:04 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-07-29 16:31:04 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-07-29 15:54:12 -------- d-----w- C:\Users\Iris\AppData\Local\{63BB378E-995D-478F-95D4-2AED3E30B709}
2011-07-29 14:40:07 388096 ----a-r- C:\Users\Iris\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-07-29 14:40:07 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-07-29 03:34:01 -------- d-----w- C:\Users\Iris\AppData\Local\{D7370371-3C65-4A98-957A-4C3F29452B70}
2011-07-29 00:35:41 36160 ----a-w- C:\Windows\System32\uxtuneup.dll
2011-07-29 00:35:41 29504 ----a-w- C:\Windows\SysWow64\uxtuneup.dll
2011-07-29 00:35:41 25920 ----a-w- C:\Windows\System32\authuitu.dll
2011-07-29 00:35:41 21312 ----a-w- C:\Windows\SysWow64\authuitu.dll
2011-07-28 17:17:40 -------- d-----w- C:\Program Files (x86)\ESET
2011-07-28 15:25:35 -------- d-----w- C:\Users\Iris\AppData\Roaming\Tific
2011-07-28 15:25:03 -------- d-----w- C:\Users\Iris\AppData\Local\Symantec
2011-07-28 15:10:53 -------- d-----w- C:\Users\Iris\AppData\Local\{FF24FE2B-00FF-48BD-AABD-75F8A9473F19}
2011-07-28 14:46:52 -------- d-----w- C:\Users\Iris\AppData\Local\{53B3CF31-A9A4-450C-A488-F99A0FC9E8C7}
2011-07-27 13:06:49 -------- d-----w- C:\Users\Iris\AppData\Local\{E2C51754-34D9-4ABB-9756-2038F5B41AE2}
2011-07-26 14:46:06 -------- d-----w- C:\Users\Iris\AppData\Local\uTorrent
2011-07-26 13:43:22 -------- d-----w- C:\Users\Iris\AppData\Local\{CD3BB70A-8606-4008-B9FF-DD53270E67B9}
2011-07-26 03:46:26 -------- d-----w- C:\Users\Iris\AppData\Local\PopCap Games
2011-07-26 02:16:59 -------- d-----w- C:\Users\Iris\AppData\Roaming\Alawar
2011-07-26 02:16:59 -------- d-----w- C:\ProgramData\Alawar
2011-07-25 15:10:34 -------- d-----w- C:\Users\Iris\AppData\Local\{0A5CC58B-D6A8-425E-9A5D-CFC5120C5B14}
2011-07-25 03:49:32 -------- d-----w- C:\Program Files (x86)\Games
2011-07-25 03:48:43 -------- d-----w- C:\Program Files (x86)\Plants vs Zombies
2011-07-25 03:47:33 -------- d-----w- C:\Program Files (x86)\FishBone Games
2011-07-25 03:47:27 -------- d-----w- C:\Downloads
2011-07-25 03:45:59 -------- d-----w- C:\Program Files (x86)\Bejeweled 3
2011-07-25 00:34:19 -------- d-----w- C:\Windows\System32\SPReview
2011-07-25 00:32:02 -------- d-----w- C:\Windows\System32\EventProviders
2011-07-24 19:11:47 -------- d-----w- C:\Users\Iris\AppData\Local\{F09F2A76-45F6-499A-92BA-6406E08E52B1}
2011-07-24 16:52:44 -------- d-----w- C:\ProgramData\Electronic Arts
2011-07-24 16:51:35 -------- d-----w- C:\Users\Iris\AppData\Local\Criterion Games
2011-07-24 14:49:27 2106216 ----a-w- C:\Program Files (x86)\Mozilla Firefox\D3DCompiler_43.dll
2011-07-24 14:49:27 1998168 ----a-w- C:\Program Files (x86)\Mozilla Firefox\d3dx9_43.dll
2011-07-24 00:35:38 -------- d-----w- C:\Users\Iris\AppData\Local\{C11CCFBB-C457-4551-9C3F-3D5AE915C464}
2011-07-24 00:35:24 -------- d-----w- C:\Users\Iris\Tracing
2011-07-23 21:04:31 -------- d-----w- C:\Users\Iris\AppData\Local\SecondLife
2011-07-23 21:03:47 -------- d-----w- C:\Program Files (x86)\SecondLifeViewer2
2011-07-22 15:23:58 749568 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iKernel.dll
2011-07-22 15:23:58 69715 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\ctor.dll
2011-07-22 15:23:58 5632 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\DotNetInstaller.exe
2011-07-22 15:23:58 274432 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iscript.dll
2011-07-22 15:23:58 180224 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iuser.dll
2011-07-22 15:23:51 323716 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\setup.dll
2011-07-22 15:23:51 192644 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iGdi.dll
2011-07-05 02:20:05 -------- d-----w- C:\Users\Iris\AppData\Roaming\GOL_byHasbro
2011-07-02 17:29:29 48976 ----a-w- C:\Windows\System32\netfxperf.dll
2011-07-02 17:28:59 373248 ----a-w- C:\Program Files (x86)\Internet Explorer\ieinstal.exe
2011-07-02 17:27:59 957440 ----a-w- C:\Windows\System32\mblctr.exe
2011-07-02 17:26:57 3072 ----a-w- C:\Windows\System32\drivers\en-US\tsusbflt.sys.mui
2011-07-02 17:26:57 2560 ----a-w- C:\Windows\System32\drivers\en-US\rdpwd.sys.mui
2011-07-02 17:26:53 6144 ----a-w- C:\Windows\System32\drivers\en-US\IPMIDrv.sys.mui
2011-07-02 17:26:53 4608 ----a-w- C:\Windows\System32\drivers\en-US\kbdclass.sys.mui
2011-07-02 17:26:43 209920 ----a-w- C:\Windows\SysWow64\PkgMgr.exe
2011-07-02 17:26:43 189952 ----a-w- C:\Windows\SysWow64\wdscore.dll
2011-07-02 17:26:32 323072 ----a-w- C:\Windows\SysWow64\drvstore.dll
2011-07-02 17:26:32 257024 ----a-w- C:\Windows\SysWow64\dpx.dll
2011-07-02 17:26:28 606208 ----a-w- C:\Windows\SysWow64\wbem\fastprox.dll
2011-07-02 17:26:28 363008 ----a-w- C:\Windows\SysWow64\wbemcomn.dll
2011-07-02 17:23:56 529408 ----a-w- C:\Windows\System32\wbemcomn.dll
2011-07-02 17:23:56 524288 ----a-w- C:\Windows\System32\wmicmiplugin.dll
2011-07-02 17:23:56 1225216 ----a-w- C:\Windows\System32\wbem\wbemcore.dll
2011-07-02 17:23:44 933376 ----a-w- C:\Windows\System32\SmiEngine.dll
2011-07-02 17:23:38 199168 ----a-w- C:\Windows\System32\PkgMgr.exe
2011-07-02 17:22:54 422912 ----a-w- C:\Windows\System32\drvstore.dll
2011-07-02 17:22:53 399872 ----a-w- C:\Windows\System32\dpx.dll
.
==================== Find3M ====================
.
2011-07-25 00:44:53 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-07-25 00:44:52 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-07-20 08:41:18 34624 ----a-w- C:\Windows\System32\TURegOpt.exe
2011-07-16 18:37:09 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-06-11 03:07:25 3137536 ----a-w- C:\Windows\System32\win32k.sys
2011-06-03 06:57:45 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-06-03 06:57:45 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-06-03 06:57:45 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-06-03 06:57:44 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-06-03 06:57:38 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-06-03 06:56:38 421888 ----a-w- C:\Windows\System32\KernelBase.dll
2011-06-03 06:53:33 338944 ----a-w- C:\Windows\System32\conhost.exe
2011-06-03 06:00:53 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-06-03 05:57:52 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-06-03 05:57:33 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-06-03 05:56:12 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-06-03 05:56:11 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-06-03 03:53:31 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-06-03 03:53:31 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-06-03 03:48:32 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-06-03 03:48:31 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-06-03 03:48:31 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-06-03 03:48:31 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-05-28 03:30:09 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-05-28 02:53:58 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-05-24 11:42:55 404480 ----a-w- C:\Windows\System32\umpnpmgr.dll
2011-05-24 10:40:05 64512 ----a-w- C:\Windows\SysWow64\devobj.dll
2011-05-24 10:40:05 44544 ----a-w- C:\Windows\SysWow64\devrtl.dll
2011-05-24 10:39:38 145920 ----a-w- C:\Windows\SysWow64\cfgmgr32.dll
2011-05-24 10:37:54 252928 ----a-w- C:\Windows\SysWow64\drvinst.exe
2011-05-17 04:43:39 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-05-17 00:53:50 256 ----a-w- C:\Windows\SysWow64\pool.bin
2011-05-04 05:25:03 2315776 ----a-w- C:\Windows\System32\tquery.dll
2011-05-04 05:22:25 778752 ----a-w- C:\Windows\System32\mssvp.dll
2011-05-04 05:22:25 2223616 ----a-w- C:\Windows\System32\mssrch.dll
2011-05-04 05:22:24 75264 ----a-w- C:\Windows\System32\msscntrs.dll
2011-05-04 05:22:24 491520 ----a-w- C:\Windows\System32\mssph.dll
2011-05-04 05:22:24 288256 ----a-w- C:\Windows\System32\mssphtb.dll
2011-05-04 05:19:28 591872 ----a-w- C:\Windows\System32\SearchIndexer.exe
2011-05-04 05:19:28 249856 ----a-w- C:\Windows\System32\SearchProtocolHost.exe
2011-05-04 05:19:28 113664 ----a-w- C:\Windows\System32\SearchFilterHost.exe
2011-05-04 04:34:43 1549312 ----a-w- C:\Windows\SysWow64\tquery.dll
2011-05-04 04:32:02 666624 ----a-w- C:\Windows\SysWow64\mssvp.dll
2011-05-04 04:32:01 337408 ----a-w- C:\Windows\SysWow64\mssph.dll
2011-05-04 04:32:01 197120 ----a-w- C:\Windows\SysWow64\mssphtb.dll
2011-05-04 04:32:01 1401344 ----a-w- C:\Windows\SysWow64\mssrch.dll
2011-05-04 04:32:00 59392 ----a-w- C:\Windows\SysWow64\msscntrs.dll
2011-05-04 04:28:31 86528 ----a-w- C:\Windows\SysWow64\SearchFilterHost.exe
2011-05-04 04:28:31 427520 ----a-w- C:\Windows\SysWow64\SearchIndexer.exe
2011-05-04 04:28:31 164352 ----a-w- C:\Windows\SysWow64\SearchProtocolHost.exe
2011-05-03 05:29:29 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-05-03 04:30:02 741376 ----a-w- C:\Windows\SysWow64\inetcomm.dll
.
============= FINISH: 13:53:59.36 ===============

Attached File  Attach.txt   13.99KB   0 downloads

It's windows 7 64bit so no GMER log

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#2 HelpBot

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Posted 08 August 2011 - 08:25 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resouce! To tell me this, please click on http://www.bleepingcomputer.com/logreply/411942 and follow the instructions there. If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 13 August 2011 - 08:30 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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