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Possible Malware infection

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2 replies to this topic

#1 shimian


  • Members
  • 5 posts
  • Local time:07:54 AM

Posted 29 July 2011 - 11:00 AM

I was told to post in this forum. Here's the old thread:


With some help from a forum team member, my computer is running better but I've been told that I need help from the malware removal team. My Trend Micro antivirus is not functioning and I can't get it started. I also can't uninstall it due to some kind of error.

History: Friday last week my computer was infected with Zentom System Guard, a fake AV program. With Malwarebytes, I was able to remove the program (with rkill.exe in safe mode). The next day, I realized that my legit antivirus Trend Micro was not on. I tried turning it on manually but nothing happens. There was also a redirect in my Internet Explorer 8, but through a barrage of virus removals/rootkit busters it looks like that's fixed.

Since I am unable to uninstall my antivirus(so that I can reinstall it) I can't install a new one either.

I can provide a Hijackthis too if necessary. Originally I couldn't because the malware would kill it as soon as it started.

Here's the log from DDS:

DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Run by hlee at 8:08:30 on 2011-07-29
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1178 [GMT -7:00]
AV: Trend Micro Security Agent *Enabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: ZoneAlarm Firewall *Enabled*
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Intuit\QuickBooks Enterprise Solutions 11.0\QBW32.EXE
C:\Program Files\Common Files\Intuit\DataProtect\IBuEngHost.exe
C:\Program Files\Common Files\Intuit\QuickBooks\axlbridge.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.6.1165\6.6.1081\TmIEPlg.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
StartupFolder: c:\documents and settings\hlee\start menu\programs\startup\Up.bat
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\intuit~1.lnk - c:\program files\common files\intuit\dataprotect\IntuitDataProtect.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~3.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~2.lnk - c:\program files\intuit\quickbooks enterprise solutions 11.0\QBW32.EXE
uPolicies-explorer: DisablePersonalDirChange = 1 (0x1)
uPolicies-explorer: NoInstrumentation = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: mswsock.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1304085900236
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
TCP: DhcpNameServer =
TCP: Interfaces\{00EDE117-E0DE-4507-A1D3-1FB9F50486F9} : DhcpNameServer =
Handler: intu-help-qb4 - {ACE22922-D07C-4860-B51B-8CF472FEC2CB} - c:\program files\intuit\quickbooks enterprise solutions 11.0\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.6.1165\6.6.1081\TmIEPlg.dll
Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - c:\program files\trend micro\security agent\uiframework\ProToolbarIMRatingActiveX.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\hlee\application data\mozilla\firefox\profiles\hpvg4qm3.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: network.proxy.http -
FF - prefs.js: network.proxy.http_port - 58586
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\documents and settings\hlee\local settings\application data\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
============= SERVICES / DRIVERS ===============
R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [2011-1-28 14776]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R1 SAVRKBootTasks;Boot Tasks Driver;c:\windows\system32\SAVRKBootTasks.sys [2011-7-28 18816]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2011-7-27 532224]
R2 cpuz134;cpuz134;c:\windows\system32\drivers\cpuz134_x32.sys [2011-1-6 20328]
R2 QBVSS;QBIDPService;c:\program files\common files\intuit\dataprotect\QBIDPService.exe [2011-6-30 1248256]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2011-5-2 65296]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2011-5-2 196320]
S3 DQIUUHQ;DQIUUHQ;c:\docume~1\hlee\locals~1\temp\DQIUUHQ.exe [2011-7-28 568192]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-2-23 41272]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\e.tmp --> c:\windows\system32\E.tmp [?]
S3 PRISM_USB;D-Link Air Wireless USB Adapter Driver;c:\windows\system32\drivers\PRISMUSB.sys [2003-10-2 666624]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]
S4 MDM32;Machine Debug Manager ; [x]
S4 Schedule32;Task Scheduler ; [x]
=============== Created Last 30 ================
2011-07-29 12:05:56 -------- d-----w- c:\windows\RestoreSafeDeleted
2011-07-29 12:00:03 -------- d-----w- c:\program files\Greatis
2011-07-28 19:42:26 -------- d-----w- c:\program files\VS Revo Group
2011-07-28 15:36:24 -------- d-----w- c:\documents and settings\hlee\application data\SUPERAntiSpyware.com
2011-07-28 15:36:24 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-07-28 15:36:16 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-07-28 15:10:30 18816 ------w- c:\windows\system32\SAVRKBootTasks.sys
2011-07-28 13:00:46 309320 ----a-w- c:\windows\system32\drivers\TrufosAlt.sys
2011-07-28 12:49:00 -------- d-----w- c:\documents and settings\hlee\application data\EMCO
2011-07-27 18:04:30 0 ---ha-w- c:\documents and settings\hlee\rikuzqcowz.tmp
2011-07-27 17:56:33 1238528 ----a-w- c:\windows\system32\zpeng25.dll
2011-07-27 17:56:33 -------- d-----w- c:\windows\system32\ZoneLabs
2011-07-27 17:56:05 -------- d-----w- c:\program files\Zone Labs
2011-07-27 17:55:49 -------- d-----w- c:\windows\Internet Logs
2011-07-27 17:00:35 2 --shatr- c:\windows\winstart.bat
2011-07-27 16:06:55 56400 ----a-w- c:\windows\system32\drivers\tmrkb.sys
2011-07-22 20:21:33 -------- d-----w- c:\documents and settings\all users\application data\PC Tools
2011-07-22 20:21:27 -------- d-----w- c:\program files\PageRage
2011-07-22 19:08:15 0 ----a-w- c:\windows\Hgofuv.bin
2011-07-22 19:08:13 -------- d-----w- c:\documents and settings\hlee\local settings\application data\{2F8E640D-9646-4B8D-B2B2-86012EF80E06}
2011-07-22 19:07:02 -------- d-----w- c:\documents and settings\all users\application data\Tarma Installer
2011-07-22 19:06:42 -------- d-----w- c:\documents and settings\hlee\application data\DBBCE84AAF5E4B5F4C7B57C6D04CCD56
2011-07-20 07:57:50 11264 ----a-w- c:\windows\DCEBoot.exe
2011-07-20 07:57:50 102400 ----a-w- c:\windows\RegBootClean.exe
2011-07-13 16:26:20 -------- d-----w- c:\documents and settings\hlee\.thumbnails
2011-07-13 16:25:15 -------- d-----w- c:\documents and settings\hlee\.gimp-2.6
2011-07-13 16:24:19 -------- d-----w- c:\program files\GIMP-2.0
==================== Find3M ====================
2011-07-07 02:52:42 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-07-07 02:52:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-06-21 04:09:00 200976 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2011-06-15 12:31:18 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
============= FINISH: 8:09:23.18 ===============

Attached Files

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#2 CatByte


    bleepin' tiger

  • Malware Response Team
  • 14,664 posts
  • Gender:Not Telling
  • Location:Canada
  • Local time:11:54 AM

Posted 06 August 2011 - 02:12 PM


Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015

#3 CatByte


    bleepin' tiger

  • Malware Response Team
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  • Location:Canada
  • Local time:11:54 AM

Posted 11 August 2011 - 08:35 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015

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