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infection


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5 replies to this topic

#1 Jason788

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Posted 28 July 2011 - 05:31 PM

Hello,

I am following the guide to post in this forum but I cannot get DDS nor GMER to work.

DDS just sits having started the scan but doesn't complete and GMER doesn't even start.

Any suggestions?

Jason

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#2 Jason788

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Posted 28 July 2011 - 06:04 PM

In addition .. the reason I wanted to use the guide is because Malwarebytes stopped working during an update and now will not run.

I have tried reinstalling it, renaming it etc as advised on numerous forums and I have used Rkill to no avail

Jason

#3 CatByte

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Posted 06 August 2011 - 02:09 PM

Try the following:

  • Download OTL and save it to your desktop.
  • Double click on the Posted Image icon to run it.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
    Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.



NEXT

  • Please download aswMBR.exe and save it to your desktop.
  • Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)
  • Click Scan

  • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.



If the scans wont run in normal mode, then please try running them in safe mode


To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY repeatedly,
  • this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
  • go into your usual account

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#4 Jason788

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Posted 06 August 2011 - 06:28 PM

Hello,

I have had some help from another tech site as I had not received a reply til now. My system has been looked at and the problem dealt with.

Many thanks for your reply

Jason

#5 CatByte

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Posted 06 August 2011 - 06:37 PM

Ok, I'm glad it's fixed now, sorry we didn't get to you in a timely fashion

Thanks for letting me know

stay safe

~CB

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#6 CatByte

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Posted 06 August 2011 - 06:44 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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