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Random Freezes on brand new computer, BSOD


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#1 Justindab0mb

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Posted 28 July 2011 - 05:21 PM

Hi!

So I just got this new Asus n53sn-xr2 laptop using windows 7, and already I'm having some problems with it. Basically what happens is it will freeze seemingly at random times (at first I thought it was firefox, but I just got it again using google chrome... I'm not sure if its related to browsing the internet or not) and the computer will, after a short period of time, become completely unresponsive. I can't even load task manager so the only way to turn of the computer is with the power button. One of the times my computer freezed I got a BSOD and it said "driver power state failure". I took a picture of it and I can provide the other information too if you need me too. I can return this computer by monday if it sounds like a hardware issue but if its not then I would much rather fix it because I've already put so much time into transferring all my files :/ haha.

Thanks in advance :)

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#2 Allan

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Posted 28 July 2011 - 05:26 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Justindab0mb

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Posted 28 July 2011 - 05:50 PM

When I run bluescreenview nothing shows up, I forgot to mention that I also did a system restore to the time when I first bought my computer, so could that be the reason nothing is showing up? I'm not sure if the BSOD was related to the freezes or not either because I've only gotten it once and my computer has frozen at least once or twice every single day. Thanks for replying so quickly :)

#4 Justindab0mb

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Posted 29 July 2011 - 06:13 PM

Do you think this is a hardware problem?




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