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GoingOnEarth virus. Please help.


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#16 Broni

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Posted 29 July 2011 - 03:47 PM

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/


  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
  • Close SUPERAntiSpyware.
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

  • Open SUPERAntiSpyware.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Post SUPERAntiSpyware log.

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#17 scrubbo

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Posted 29 July 2011 - 04:02 PM

No change. Mbam crashes after a few seconds. Still get the permission denied error dialog box when trying to relaunch.


Is my only option here going to be an OS reload?

#18 Broni

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Posted 29 July 2011 - 04:05 PM

What do you mean by MBAM?
I suggested Superantispyware...

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#19 scrubbo

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Posted 29 July 2011 - 04:12 PM

Can't run SUPERAntiSpyware in safe mode. Error dialog as follows:


Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

#20 scrubbo

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Posted 29 July 2011 - 04:18 PM

Got it running now.

#21 Broni

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Posted 29 July 2011 - 04:23 PM

Please click HERE to download Kaspersky Virus Removal Tool.

  • Double click on the file you just downloaded and let it install.
  • It will install to your desktop.
  • After that leave what is selected and put a check next to My Computer.
  • Click on the option that says Threat Detection and change it to Disinfect,delete if disinfection fails.
  • Then click on Start Scan.
  • Before it is done it may prompt for action regardless of the setting so choose delete if prompted.
  • When the scan is done no log will be produced.
  • Click on the bottom where it says Report to open the report.
  • Then highlight of of the items found by using ctrl + a on your keyboard to select all or use your mouse to select all then right click and choose copy.
  • This will copy the items that it found to the clipboard you can then open notepad (go to start then run then type in notepad) and choose paste to paste the contents into Notepad.
  • You can save this on the desktop.
  • Post the contents of the document in your next reply.

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#22 scrubbo

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Posted 29 July 2011 - 04:25 PM

Run this in safe mode w/networking?

#23 Broni

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Posted 29 July 2011 - 04:58 PM

No. It's a standalone tool. Run it from normal mode.

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#24 scrubbo

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Posted 29 July 2011 - 05:20 PM

Kaspersky scan running. Looks like it will take a while.

#25 Broni

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Posted 29 July 2011 - 05:27 PM

It will...

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#26 scrubbo

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Posted 29 July 2011 - 06:15 PM

so far it has found five threats. please confirm that i should perform disinfection while the scan runs.

#27 Broni

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Posted 29 July 2011 - 07:51 PM

Yes.

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#28 scrubbo

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Posted 29 July 2011 - 08:01 PM

i have been doing that. it stops the scan. i have been restarting the scan again. is this the correct approach?

#29 Broni

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Posted 29 July 2011 - 08:05 PM

You're doing something wrong.
AVP should be cleaning everything automatically without your input.
Providing you followed my instructions, especially:

Click on the option that says Threat Detection and change it to Disinfect,delete if disinfection fails.


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#30 scrubbo

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Posted 29 July 2011 - 08:09 PM

yes. i did make sure that setting for threat detection was changed. when a threat was found a dialog box would appear that would prompt me to remove. once i did that the scan dialog box went away.




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