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Unable to run updates after virus removal


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#1 n8jk

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Posted 28 July 2011 - 12:48 PM

Greetings!

System is a Dell Vostro desktop running Win XP Pro SP3.

Recently removed csrss.exe virus from the system using the instructions at eHow. Installed Avast! antivirus successfully and ran boot-time scan which found and 'moved to chest' 3 other odd trojans that were found.

The system at glance seems to be running properly, HOWEVER...

The system shows the Windows Security Alerts icon, which when opened reports, "Automatic Updates is turned off." When I select to turn the auto on, it says it is unable to turn updates on, tells me I should do this manually through the control panel. When I go to the control panel- it says that Automatic Updates in in fact turned on!

When I go to Microsoft's Window's Update website, it lets me choose from Express or Custom before it returns error 0x80070424 ; unable to update the computer. Following the link to Microsoft's corresponding 'quick fix' tool ("Fixit 50686") failed to resolve the issue.

I checked to see if boot.ini had become corrupted, but it looks normal:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect


Can you tell me if this is a missing registry entry, an infection, or something else? Thank you so much!

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#2 Broni

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Posted 28 July 2011 - 06:14 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 n8jk

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Posted 03 August 2011 - 06:09 AM

Okay, I have followed the steps that you've outlined verbatim; here are the resulting log files.

Securitycheck:

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Business Protection
avast! Administration Console
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Java™ 6 Update 3
Out of date Java installed!
Adobe Flash Player 10.2.152.32
Adobe Reader 8.1.3
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVAST Software Avast AvastSvc.exe
AVAST Software Administration Console Avast.Sbc.Manager.exe
AVAST Software Avast AvastNet.exe
AVAST Software Avast avastUI.exe
system32 Avast.Sbc.Service.exe -?-
``````````End of Log````````````



minitoolbox:

MiniToolBox by Farbar
Ran by Ralph (administrator) on 03-08-2011 at 06:25:15
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "127.0.0.1"
"network.proxy.http_port", 52727
"network.proxy.type", 0
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : Ralphs Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : domain_not_set.invalidEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : domain_not_set.invalid Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection Physical Address. . . . . . . . . : 00-1D-09-8D-C6-32 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.105 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 216.41.101.15 204.17.65.2 Lease Obtained. . . . . . . . . . : Tuesday, August 02, 2011 7:22:58 PM Lease Expires . . . . . . . . . . : Wednesday, August 03, 2011 7:22:58 PMServer: static-216-41-101-15.ngn.onecommunications.net
Address: 216.41.101.15

Name: google.com
Addresses: 74.125.115.105, 74.125.115.106, 74.125.115.147, 74.125.115.99
74.125.115.103, 74.125.115.104

Pinging google.com [74.125.115.104] with 32 bytes of data:Reply from 74.125.115.104: bytes=32 time=41ms TTL=52Reply from 74.125.115.104: bytes=32 time=39ms TTL=52Ping statistics for 74.125.115.104: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 39ms, Maximum = 41ms, Average = 40msServer: static-216-41-101-15.ngn.onecommunications.net
Address: 216.41.101.15

Name: yahoo.com
Addresses: 69.147.125.65, 72.30.2.43, 98.137.149.56, 209.191.122.70
67.195.160.76

Pinging yahoo.com [67.195.160.76] with 32 bytes of data:Reply from 67.195.160.76: bytes=32 time=26ms TTL=52Reply from 67.195.160.76: bytes=32 time=27ms TTL=52Ping statistics for 67.195.160.76: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 26ms, Maximum = 27ms, Average = 26msPinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 1d 09 8d c6 32 ...... Intel® 82562V-2 10/100 Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.105 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.105 192.168.1.105 20
192.168.1.105 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.105 192.168.1.105 20
224.0.0.0 240.0.0.0 192.168.1.105 192.168.1.105 20
255.255.255.255 255.255.255.255 192.168.1.105 192.168.1.105 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/06/2011 01:57:10 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 2.0.1.4120, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/04/2011 04:39:18 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
The content index cannot be read. (0xc0041800)

Error: (01/04/2011 04:39:18 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index cannot be read. (0xc0041800)

Error: (01/04/2011 04:39:18 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index cannot be read. (0xc0041800)

Error: (01/04/2011 04:39:16 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index. The service will attempt to automatically correct this problem by rebuilding the index.

Context: Windows Application, SystemIndex Catalog

Details:
0xc0041801 (0xc0041801)

Error: (01/03/2011 02:02:11 PM) (Source: Application Hang) (User: )
Description: Hanging application prlmtaflajb.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (07/29/2011 07:25:38 AM) (Source: Service Control Manager) (User: )
Description: The avast! Administration Console service hung on starting.

Error: (07/28/2011 11:36:49 AM) (Source: Service Control Manager) (User: )
Description: The avast! Administration Console service hung on starting.

Error: (07/28/2011 10:35:49 AM) (Source: Service Control Manager) (User: )
Description: The avast! Administration Console service hung on starting.

Error: (07/28/2011 10:24:12 AM) (Source: Service Control Manager) (User: )
Description: The avast! Administration Console service hung on starting.

Error: (07/28/2011 10:11:28 AM) (Source: Service Control Manager) (User: )
Description: The avast! Administration Console service hung on starting.

Error: (07/14/2011 07:34:47 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.105 on the
Network Card with network address 001D098DC632.

Error: (07/06/2011 10:28:56 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.105 on the
Network Card with network address 001D098DC632.

Error: (07/05/2011 07:47:58 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.105 on the
Network Card with network address 001D098DC632.

Error: (06/13/2011 08:27:57 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.105 on the
Network Card with network address 001D098DC632.

Error: (06/10/2011 07:26:31 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.105 on the
Network Card with network address 001D098DC632.


Microsoft Office Sessions:
=========================
Error: (06/06/2011 01:57:10 PM) (Source: Application Hang)(User: )
Description: firefox.exe2.0.1.4120hungapp0.0.0.000000000

Error: (01/04/2011 04:39:18 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
The content index cannot be read. (0xc0041800)

Error: (01/04/2011 04:39:18 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index cannot be read. (0xc0041800)

Error: (01/04/2011 04:39:18 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index cannot be read. (0xc0041800)
Search.TripoliIndexer

Error: (01/04/2011 04:39:16 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
0xc0041801 (0xc0041801)

Error: (01/03/2011 02:02:11 PM) (Source: Application Hang)(User: )
Description: prlmtaflajb.exe0.0.0.0hungapp0.0.0.000000000


========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 2037.1 MB
Available physical RAM: 1195.29 MB
Total Pagefile: 3929.3 MB
Available Pagefile: 3223.79 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.09 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.77 GB) (Free:212.1 GB) NTFS
4 Drive f: (USB DISK) (Removable) (Total:1.86 GB) (Free:1.38 GB) FAT32
5 Drive r: (OS) (Network) (Total:232.77 GB) (Free:200.98 GB) NTFS

========================= Users: ========================================

User accounts for \\RALPHS

Administrator ASPNET Guest
HelpAssistant IUSR_RALPHS IWAM_RALPHS
Ralph SUPPORT_388945a0


== End of log ==


MBAM:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7364

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/3/2011 6:43:22 AM
mbam-log-2011-08-03 (06-43-22).txt

Scan type: Quick scan
Objects scanned: 202937
Time elapsed: 9 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\ralph\local settings\temp\0.1379698750357361.exe (Malware.Gen) -> Quarantined and deleted successfully.



GMER:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2011-08-03 06:55:26
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST3250310AS rev.3.ADA
Running: eox64p3s.exe; Driver: C:\DOCUME~1\Ralph\LOCALS~1\Temp\fwtdrpoc.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwEnumerateKey [0xA8829BF2]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwEnumerateValueKey [0xA8829A5D]

Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwCreateProcessEx [0xA88A9398]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObInsertObject
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObMakeTemporaryObject

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/AVAST Software)

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/AVAST Software)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat aswMon2.SYS (avast! File System Filter Driver for Windows XP/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)

---- EOF - GMER 1.0.15 ----


Thank you for your assistance!

#4 Broni

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Posted 03 August 2011 - 06:38 PM

All looks clean.

Go Start>Run and paste the following:
REGSVR32 WUAUENG.DLL
Click OK.

Restart computer and see if you can run updates.

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#5 n8jk

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Posted 04 August 2011 - 03:08 PM

Indeed, problem solved! Thank you.

#6 Broni

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Posted 04 August 2011 - 07:48 PM

You're very welcome Posted Image

Let's run couple more steps to make sure all is alright...

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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