Posted 28 July 2011 - 10:47 AM
Hello and thank you in advance for your help, I am in desperate need!
To be honest, I'm not entirely sure when this problem started as I haven't been on much the last week or so, but I've tried all the trouble shooting I could find but still cannot manage to fix this problem.
When I try to open Word or Excel I get an error message:
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
Not totally sure what that means, but I have ran an administrative command prompt of sfc/scannow, and all my bad files are fixed (at least that's what it tells me when I try to run it again)
I also read tips where it tells you to go to the Event Viewer to get more details on the side-by-side problem. Well this seems to be having a problem, too. I get an error message saying:
"MMC could not create the snap-in. The snap-in might not have been installed correctly.
Name: Event Viewer
I did just get rid of the Scour redirect virus, and I'm 99% sure this was happening while I had that; not sure if it's related, but when I scan (and am doing another just to check) I come up clean.
Thanks again for your help!