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Installer running every time Word opens.


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#1 Shoshone Joe

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Posted 28 July 2011 - 10:32 AM

I have a machine that opens the Windows Installer every time I launch Microsoft Word. The Installer will go for a minute or so, then go away. The machine has both Word 97 and 2002 installed. I tried to reinstall Word 2002, but it will not let me uninstall it. When I try to uninstall it, I get an error saying "The Patch Package Cannot Be Opened".

My first thought was that Word's dictionary file(s) were damaged or corrupt, because I'd get the same problem when running spell check in Outlook Express.

Windows XP Home SP3
P4 3.0ghz
1gb RAM

Please help!

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#2 Orange Blossom

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Posted 28 July 2011 - 06:24 PM

Hello,

I recall something like that happening with me some time back. You may need to do a repair installation. You will likely need the installation disk for MS Word to do the repair.

Orange Blossom :cherry:
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#3 Shoshone Joe

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Posted 28 July 2011 - 08:28 PM

Hello,

I recall something like that happening with me some time back. You may need to do a repair installation. You will likely need the installation disk for MS Word to do the repair.

Orange Blossom :cherry:



Thanks for the reply. I attempted a repair installation, but I received an error saying that another installation was already in progress. I tried doing the repair install after a reboot (before trying to launch Word) and I get the same error.

#4 Orange Blossom

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Posted 01 August 2011 - 12:43 AM

Okay, looks like we're going to have to use something called "Windows Installer Cleanup". It's no longer supported by MS, but it works fine on older applications such as you have. It's used when an installation or uninstallation went haywire.




1. Download the Windows Installer CleanUp Utility from here: http://majorgeeks.com/download.php?det=4459.
2. Locate and run msicuu2.exe to install the Windows Installer CleanUp Utility.
3. Locate and launch the Windows Installer CleanUp Utility on the Start menu.
4. From the Windows Installer CleanUp Utility window, locate the application in the list, make sure ONLY that application is selected and click the Remove button.
5. Once the application has been removed, click the Exit button to close the utility.
You may now reinstall the application.

Let me know if this resolves the issue.

Orange Blossom :cherry:
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