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My laptop has been infected with malware/redirect virus


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17 replies to this topic

#1 mrkuppy

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Posted 28 July 2011 - 08:17 AM

Hi guys, My laptop has been infected with some form of malware/virus that redirects my browser (google) to unwanted sites. I've tried to remove it using various softwares with no luck. I have followed steps 6-9 and have enclosed the requested reports. I also get an occasional blue screen shut-down as you will see in the event viewer, though none occurred during the running of the diagnostic tools. Thanks in advance for any help you can provide. Mike

Attached Files


Edited by mrkuppy, 28 July 2011 - 08:33 AM.


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#2 HelpBot

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Posted 07 August 2011 - 08:20 AM

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


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Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

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#3 HelpBot

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Posted 12 August 2011 - 08:25 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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#4 RPMcMurphy

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Posted 15 August 2011 - 04:59 PM

Hi,

If you still need help with this, please run DDS and GMER again for me and post the new logs.

Threads are closed after 5 days of inactivity.

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#5 mrkuppy

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Posted 16 August 2011 - 06:51 AM

Hi RP, I've attached the requested logs. Thanks, Mike

Attached Files



#6 RPMcMurphy

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Posted 16 August 2011 - 10:13 AM

mrkuppy:

Posted Image Download TDSSKiller.zip and extract TDSSKiller.exe to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found then ensure Cure is selected. Important - If there is no option to "Cure" it is critical that you select "Skip"
  • Then click Continue > Reboot now
  • Once complete, a log will be produced in c:\. It will be named for example, TDSSKiller.2.4.0.0_24.07.2010_13.10.52_log.txt
  • Post that log, please.
Posted Image Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.
  • If you have trouble, stop and post back. Do not try to repeatedly run comboFix!
  • When finished, it will produce a report for you.
.
Please include the following in your next post:
  • TDSSKiller log
  • ComboFix log

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#7 mrkuppy

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Posted 16 August 2011 - 11:30 AM

Here you go RP...........

Attached Files



#8 RPMcMurphy

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Posted 16 August 2011 - 09:57 PM

mrkuppy:

How is your computer running now? Please do this next:

Posted Image Click Start > Run or Press the Windows Key + R. copy and paste the following text into the run box that opens and press OK:
C:\Qoobox\Add-Remove Programs.txt

Post the contents of the text file that opens in your next reply.

Posted Image Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Uncheck any entries from C:\System Volume Information or C:\Qoobox
  • Be sure that everything else is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post the results.
Please include the following in your next post:
  • Add/Remove programs log
  • MBAM log

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#9 mrkuppy

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Posted 17 August 2011 - 03:28 PM

Hi RP, My system has been operating normally since the combofix. There also has been no
BSD issues since we began together. I've enclosed the two requested logs for you. I worked on the computer for several hours yesterday with no malware occurances. Mike

Attached Files



#10 RPMcMurphy

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Posted 17 August 2011 - 04:43 PM

mrkuppy:

Thanks! Please do this next:

Posted Image Please go to here to run an online scan with ESET.
    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked, and the option Scan unwanted applications is checked
    • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.
Please include the following in your next post:
  • ESET log

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#11 mrkuppy

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Posted 17 August 2011 - 08:17 PM

Hi RP, There were no threats found by the scan so none to post. A good sign I hope. Still no sign of any redirects or malware, and no BSD shut-downs. I think you've helped clean up my machine - yay! Mike

#12 RPMcMurphy

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Posted 18 August 2011 - 07:55 AM

mrkuppy:

Your logs look good! All I have left for you is an update and some very important cleanup:

Posted Image Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version. Be sure to watch for and uncheck any boxes offering to install other software.

Posted Image Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall
Posted Image

Posted Image Delete the following tools along with any other logs you saved from our work:
  • DDS
  • GMER
  • TDSSKiller
Posted Image Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
Posted Image Finally, I'd like to make a couple of suggestions to help you stay clean in the future:
  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application and MBAM current and updated. Scan with them at least weekly.
  • Please read this post for some helpful information.
Please post once more so I know you are all set and I can mark this thread resolved. Good luck and stay safe!

Edited by RPMcMurphy, 18 August 2011 - 07:56 AM.

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#13 mrkuppy

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Posted 18 August 2011 - 04:34 PM

Hi RP, I updated the adobe reader as you suggested - went fine. I deleted all the logs and associated tools also. I could not get the combofix to run/uninstall. I copied and pasted exactly as you have in your response but it could not be found. I did not run the TFC yet just in case the combofix would interfere in someway. If it isn't an issue I will run it after I hear from you. Everything else is still running fine. Thanks to you. Mike

#14 mrkuppy

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Posted 18 August 2011 - 06:29 PM

Hey, I also went to my C drive under Qoobox but there was no option to uninstall there.

#15 RPMcMurphy

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Posted 18 August 2011 - 08:17 PM

Hi,

Please download and run this tool to uninstall ComboFix.

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