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Unable To Send Or Receive Emails Yet Again!


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3 replies to this topic

#1 hannah

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Posted 14 January 2006 - 02:58 PM

I posted a topic a couple of days ago re this problem. I thought it was solved, but I was only able to access my emails once, then the next day the problem was back.

The problem is that I receive the following message when trying to send or receive emails.

QUOTE

A time-out occurred while communicating with the server. Account: 'pop.onetel.net', Server: 'smtp.onetel.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
UNQUOTE

Last time I found the file pop3uidl and deleted it. This worked and I was able to access my emails on one occasion. Then, the problem was back.

I'm totally confused as to what to do next. I've tried lengthening the downloading time and turning off the email scanning.

I've accessed my emails via the web and there are no large emails there.

Any ideas please?
Thanks

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#2 jgweed

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Posted 14 January 2006 - 04:07 PM

According to MS, this can occur when your have your antivirus turned on to scan Emails. Try completely turning off your AV (hopefully your server will have already scanned the Emails) and see if you can retrieve them with your Email Client (which IS?)
See:
http://support.microsoft.com/default.aspx?...kb;en-us;813518

Post back if either you have actually turned it completely off, or if this does not resolve the problem.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#3 hannah

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Posted 15 January 2006 - 08:40 AM

Thank you for that advice!

I had turned just the email scanning off, but that hadn't worked.

However, I have just completely turned off my AV and managed to download emails straight away!!

Can't quite understand why this problem should have developed sort of "overnight" when I'm running the same AV as I have done for almost a year!

Thanks so much for the help! Such a relief to have my email system working again!

Many, many thanks

#4 jgweed

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Posted 15 January 2006 - 11:12 AM

Now that you can download your E-mails, but with your AV turned off, you will have to be especially careful with any attachments or hyperlinks. One thing you can do is to change your client so that it reads messages in "plain text" only.
Regards,
John
Whereof one cannot speak, thereof one should be silent.




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