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Removed some malware with MalwareBytes still getting Google search redirects

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#1 ilves


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Posted 27 July 2011 - 05:52 PM

I already did some work to clear an infection on my desktop, linked here: http://www.bleepingcomputer.com/forums/topic409833.html. DDS attached, can't run GMER due to 64 bit Windows 7.

Current situation is that google searches are redirected to random search sites. Entering the address directly works fine. I also had a problem where all my files were 'hidden' by the malware, which I manually undid and also removed malware (detail logs in the link above) from the computer. Some other internet functions seem to be buggy as well, for example trying to connect to Team Fortress 2 games the server details comes up as 'cannot connect' even though the game connections work just fine. Unsure what to do next to try to finish cleaning off any issues created on the computer. Much thanks for any help.

Attached Files

  • Attached File  DDS.txt   20.47KB   1 downloads

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#2 ilves

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Posted 04 August 2011 - 06:32 PM

Well, its been about a week, so just drawing some attention on this one...



While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our MRT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the MRT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 05 August 2011 - 01:06 AM.

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