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Combofix doesn't run?


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#1 gzane2313

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Posted 27 July 2011 - 12:05 PM

I've been using Combofix quite a bit now, so I'm no novice, but on 2 computers in the same company, it locks up at the window where it starts the 50 stages. This is the first time I've seen this happen, and I tried it in Safe Mode, and these 2 still lock up at the same place. The cursor still blinks, but I can't move the Window, or close Combofix. Nothing short of powering down will help.

Got any ideas?

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#2 quietman7

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Posted 27 July 2011 - 01:28 PM

Welcome to BC gzane2313

I understand your frustration but please don't take my reply personal.

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. This is because people should not be using ComboFix without being advised to do so by a trained expert (i.e. Malware Response Team) who is assisting a member deal a malware issue on that system. When issues arise due to complex malware infections, possible false detections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Combofix's disclaimer clearly says it is permitted for non-commerical purposes only and should not be used in an unsupervised environment. The developer did not intend for his tool to be used any other way and it certainly was not intended for those running a computer repair business or for use in a business/corporate environment.

Further, using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages. If you need such assistance, please read the "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help" When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
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