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Can't find drivers after XP re-installtion


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#1 NicolaK

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Posted 27 July 2011 - 10:23 AM

Hi. I'm new to this. I will try to give as much detail as possible, please bare with me.

I re-installed Windows XP SP2 Professional. Following the installation, I couldn't connect to the internet. Through some googling, I looked in the Device Manager and found the following drivers had yellow ? marks:

ARRIS RNDIS Adapter (The model of the modem is TM402G/110)
Ethernet Controller
HPPSC 1400 Series
PCI Device
PSC 1400 Series (There are two of these. It says the same thing)
SM Bus Controller
Video Controller (VGA Compatible)


Now I went to my cable company and received the CD to download the AARIS RNDIS Adapter, but it won't let me install any of the files. I think I may have to connect to the internet, but I'm not sure.

I have found and tried several Ethernet Controllers, but none work.
This is some Specs about my computer:

BIOS Version ConRoe1333-D667 BIOS P1.30

Intel Pentium 4 CPU 3.40 GHz


Can anyone guide me in the right direction? Please feel free to ask me for more information.

Thank you.

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#2 hamluis

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Posted 27 July 2011 - 10:33 AM

System manufacturer...and model?

What steps did you take...to reinstall XP Pro?

Source media used for reinstall?

Louis

#3 NicolaK

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Posted 27 July 2011 - 10:50 AM

I used the CD for Windows XP Pro SP2. I went to this website http://pcsupport.about.com/od/operatingsystems/ss/instxpclean1.htm and followed the steps. But PART 3 Step 1 and 2 didn't happen for me.

I am not sure where to locate the manufacture and model.

#4 Dan Penny

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Posted 27 July 2011 - 11:20 AM

Here is a link to Everest Home Edition (CLEAN FreeWare)

Alternate link;
http://www.majorgeeks.com/download4181.html

Download, install, and run Everest Home Edition on this machine. Once it's finished loading and running, click the + sign next to;

Motherboard. Click on Chipset. Post the information listed after South Bridge exactly as it is listed. (example; South Bridge: Intel 82801GB ICH7)

Network. Click on Network, PCI / PnP Network. Post the information listed exactly as it is listed.

NOTE - CHIPSET drivers should be loaded FIRST. Then REBOOT.

As your machine is Intel based, drivers can also be identified/downloaded through;
http://svc.systemrequirementslab.com/iduu/iduu_multiple/intro.aspx
but you need to be connected to the Net for this.

It's a good day when you learn something
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#5 NicolaK

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Posted 27 July 2011 - 11:24 AM

Since I can't connect to the internet on the machine. I should download it to a USB and run it on the machine?

#6 Dan Penny

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Posted 27 July 2011 - 11:35 AM

Correct.

Edited by Dan Penny, 27 July 2011 - 11:36 AM.

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#7 NicolaK

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Posted 27 July 2011 - 11:52 AM

I downloaded the Everest link from the majorgeeks website and when i tried to put it on the computer, this error came up:

This computer seems to have an Intel "Cedar Mill" CPU.
The current version of EVEREST you are running does not fully support your system.

To get improved and fixed support for your system, use the EVEREST Report Wizard to submit Hardware Report of your system to Lavalys
(everesthome-report@lavalys.com)

The submitted information would enable us to implement full support for your system in the next release of EVEREST.

Do you wish to create a Hardware Report now and submit to lavalys?

Should I get a different version of EVEREST?

#8 Eyesee

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Posted 27 July 2011 - 12:04 PM

We need to identify your system to get you the correct drivers.
Is it a brand name ie Dell, Gateway, Toshiba etc.
Most likely it is. The manufacturer and model number is on the case somewhere.

Is it a laptop or tower?
If its a laptop the sticker on the bottom has the make/model.

You have an HP printer connected to the system.
Please disconnect the usb cable from the printer untill all drivers are installed correctly.
After the drivers are installed run the cd for the printer and do not plug the USB cable in until prompted to do so.

Is the system in the US or overseas?
In the beginning there was the command line.

#9 abauw

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Posted 27 July 2011 - 12:13 PM

no need to get different version of everest, no need to use it actually.
on device manager, please click one of your hardware that have yellow mark, and click "Details" tab.
copy and paste below "Device Instance ID" to notepad, do it to all of your hardware that have yellow mark, save your notepad files to usb flash drive / usb hardrive, open that notepad files with another computer and paste it on your next post.

its better if you give explanation on every "Device Instance ID".
example : Ethernet Controller "Device Instance ID"

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You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
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#10 NicolaK

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Posted 27 July 2011 - 12:13 PM

Not sure what brand name. Nothing is written on the tower or anything. The printer is disconnected. The system is in the US.

In response to Dan Penny: I clicked no on the prompt and I did as you said this is what came up:

Motherboard part: South Bridge: Intel 82801GB ICH7


Device Description Type
Network part: Ethernet Controller [NoDB] PCI

#11 NicolaK

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Posted 27 July 2011 - 12:16 PM

Last two lines didn't post right: under Device Description is Ethernet Controller [NoDB] and under Type is PCI

#12 abauw

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Posted 27 July 2011 - 12:19 PM

does Motherboard Name shown up on everest?

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#13 NicolaK

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Posted 27 July 2011 - 12:30 PM

In an attempt to get the Distance IDs both the keyboard and mouse stopped working. I don't know if this matters but I just turned off the tower and turned it back on. I think that's bad for the computer.

Also, HP drivers have gone away because I have disconnected the printer.

Here are the IDs:


AARIS RNDIS Adapter: USB\VID_09C1&PID_1337\5&26E7C7E1&0&1


Ethernet Controller: PCI\VEN_10EC&DEV_8136&SUBSYS_81361849&REV_01\4&38D2602C&0&00E1


PCI Device: PCI\VEN_8086&DEV_27D8&SUBSYS_08881849&REV_01\3&11583659&0&D8


SM Bus Controller: PCI\VEN_8086&DEV_27DA&SUBSYS_27DA1849&REV_01\3&11583659&0&FB


Video Controller (VGA Compatible): PCI\VEN_8086&DEV_2772&SUBSYS_27721849&REV_02\3&11583659&0&10

does Motherboard Name shown up on everest?



No it says unknown.

#14 abauw

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Posted 27 July 2011 - 12:48 PM

that's because your motherboard create after your everest build, and the new version is aida64 not everest anymore, Lavalys has change the name of Everest to Aida64.

please wait while I search your driver or you want to learn how to find it?
sometime's it's easy and sometime's it very difficult to find it.
first look at what I bold
Ethernet Controller: PCI\VEN_10EC&DEV_8136&SUBSYS_81361849&REV_01\4&38D2602C&0&00E1
and go to http://www.pcidatabase.com
on VEN_**** its means Vendor.
on DEV_**** its means Device.
what you need is copy and paste it and Vendor Search / Device Search.

this will take sometimes. I will edit this post right after I find a driver for your hardware.

Ethernet Controller: PCI\VEN_10EC&DEV_8136&SUBSYS_81361849&REV_01\4&38D2602C&0&00E1
RTL8101E
select WinXP and WinServer 2003 Driver and choice which server that you want to download.

PCI Device: PCI\VEN_8086&DEV_27D8&SUBSYS_08881849&REV_01\3&11583659&0&D8
IDT High Definition Audio Driver

SM Bus Controller: PCI\VEN_8086&DEV_27DA&SUBSYS_27DA1849&REV_01\3&11583659&0&FB
Intel[R] 82801G (ICH7 Family)

Video Controller (VGA Compatible): PCI\VEN_8086&DEV_2772&SUBSYS_27721849&REV_02\3&11583659&0&10
Intel® Graphics Media Accelerator Driver for Windows* XP

AARIS RNDIS Adapter: USB\VID_09C1&PID_1337\5&26E7C7E1&0&1
hope this right model Touchstone Telephony Modem TM402

Edited by abauw, 27 July 2011 - 01:24 PM.

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You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#15 NicolaK

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Posted 27 July 2011 - 12:52 PM

that's because your motherboard create after your everest build, and the new version is aida64 not everest anymore, Lavalys has change the name of Everest to Aida64.

please wait while I search your driver or you want to learn how to find it?
sometime's it's easy and sometime's it very difficult to find it.
first look at what I bold
Ethernet Controller: PCI\VEN_10EC&DEV_8136&SUBSYS_81361849&REV_01\4&38D2602C&0&00E1
and go to http://www.pcidatabase.com
on VEN_**** its means Vendor.
on DEV_**** its means Device.
what you need is copy and paste it and Vendor Search / Device Search.

this will take sometimes. I will edit this post right after I find a driver for your hardware.



Ok I will be looking to and check back a little later. I have to go to work in a while but I will reply by the end of the night with anything I find.

Thank you all for all your help.




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