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Help finding tool to detect/remove Torpig/Anserin


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8 replies to this topic

#1 jcarranco

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Posted 27 July 2011 - 09:14 AM

My work's email server has been getting blacklisted for the past couple of weeks because a machine on our network is infected with Torpig/Anserin. I need help finding either a removal tool, or detection tool that can find this infection. If i have to, i will run around to every machine in the building and run whatever program it is since my firewall logs aren't detecting the machine that is making contact with a TCP/IP connections to the range 91.19.0.0/16 and 91.20.0.0/16. Can someone please help? It would be much appreciated.

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#2 jcarranco

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Posted 28 July 2011 - 12:11 PM

I have the machine that is infected with Torpig/Anserin. I have removed it off the network. What is the best way to get rid of this infection?

#3 boopme

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Posted 29 July 2011 - 01:33 PM

Click on DrWeb and follow
Steps to remove
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 jcarranco

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Posted 01 August 2011 - 10:39 AM

I've ran DrWeb and it didn't find anything. I did a full scan and express scan under safe mode. I could not save any report since it did not find anything. Anything else I can try?

#5 boopme

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Posted 01 August 2011 - 09:11 PM

Ok Lets do aan Online scan and a Rootkit scan.
What is the OPerating System,Vista?

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.[/color


Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • [color=blue]Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 jcarranco

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Posted 02 August 2011 - 12:20 PM

This machine is running Windows XP Professional with service pack 3.

Ran the Eset online scanner, here are the results:


C:\Documents and Settings\mnull\Application Data\Sun\Java\Deployment\cache\6.0\35\148c0123-5c340ae0 multiple threats deleted - quarantined
C:\Documents and Settings\mnull\Local Settings\Temp\jar_cache566759922001241634.tmp a variant of Win32/Kryptik.QOY trojan cleaned by deleting - quarantined


The Sophos Anti-Rootkit scan results:


Sophos Anti-Rootkit Version 1.5.4 © 2009 Sophos Plc
Started logging on 8/2/2011 at 11:17:05 AM
User "Administrator" on computer "SALESAE5"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\L02NMU8E\;ptype=content;geo=las-vegas;sz=300x60;path=articles;path=las-vegas-best-restaurants;dcove=d;pos=13;pgurl=1;rhost=www.travelandleisure[1].com;tile=6;ord=394585846529
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\GGB0EJR6\u81ArzZjNT5VsEtNBt-oPHOpLGMYs05mdM9DX3ox0iAFxqtvf83js8hScZislZ4e2mpWKjBGUHLBznf323esZEJt1qw_4YT-IFQ0rmgciLBXROPgzah8p0W1HA&callback=google.LU[1].loadFeaturemap_276_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\BLNGZU4N\Lc6HKVjCRES4TpCoEnJ5CaPWZK5wnwBAizyocTzkFYjG-Pza7QdDY2GLtUdhy-AGMbfoshwS_BiDYhxEo3z-zN_MNj61mKVUv1fBa7B-z0cOp0vRmtoVWMFTL0zPBWCq5ACjmqHz1HqLstNY22v1LVMo6o90Co[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\ORSRY9KF\template=flowerpower;response=y;s=evb;u=sz=728x90_tile=1_template=flowerpower_host=0_login=0_state_ctxt=tx_template=flowerpower_response=y_s=evb;ord=1311186106155[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\8N0LAB2N\emplate=flowerpower;response=y;s=evb;u=sz=220x270_tile=3_template=flowerpower_host=0_login=0_state_ctxt=tx_template=flowerpower_response=y_s=evb;ord=1311186106155[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\BFGTY0NE\emplate=flowerpower;response=y;s=evb;u=sz=160x600_tile=2_template=flowerpower_host=0_login=0_state_ctxt=tx_template=flowerpower_response=y_s=evb;ord=1311186106155[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\CLMXM70P\YoIWcfVXxvZu9XwJ55OX7Ag,Y-lMIZXxBMXSSrBSBt1rqT8RJoRb_hDXqfZT2p1GZ3NGdyxs5dcNx_o5QeSI8oQN-ujaUTKmDaTqJOa46_EmVeQJ-HsBgty5FuCD6YWsz9QQSNHkdRajpbFzsK5HX3Dcskz-_A[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\WMMMA1EO\i_8g6J-h_j6Q5s7897fgHz8nWvss4mitBEV8pgrEnecpM1qFI7icyVQqOxRnhgGkkY8eDwdLKB3WyOFsFepsGnb5J0wzAQ6m1QL3N43HZgx7WwV0v_lbOxbg7o5xeiagLET5a_j5BlN1uGX1Vc43msFpjbcbNc[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\2DTJ00FM\u81ArzZjNT5VsEtNBt-oPHOpLGMYs05mdM9DX3ox0iAFxqtvf83js8hScZislZ4e2mpWKjBGUHLBznf323esZEJt1qw_4YT-IFQ0rmgciLBXROPgzah8p0W1HA&callback=google.LU[1].loadFeaturemap_828_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\GM8RGNZU\a7-JtLEC8iSLDcmQGPWil-Nlr39x2qevlo788m6b1INV-3wpum7-BpsY_uzfkZVBbRvgU7Cc2qUN34drN6O0dcKW2gX4A2XLFO4ELfR2UsDrhrq6mYF1r2nSjSVn_SbH6fYUeZMX3iRcPFhXlRrtZwKFncW6qQ[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\J47DXTL9\YoIWcfVXxvZu9XwJ55OX7Ag,p4j0hgs8MCBYm_C1ZiExwKI396OHyjMPXYwvJU8BoA_fechVDP4e4VSaeIFWn9K5HBRppg70z9MvO42jIfWIcGSw971PGNSlKL55OHc2iD3PqOM_I77ySxGEFivpbZmAw_zgLA[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\QW2TVQHY\8m6b1INV-3wpum7-BpsY_uzfkZVBbRvgU7Cc2qUN34drN6O0dcKW2gX4A2XLFO4ELfR2UsDrhrq6mYF1r2nSjSVn_SbH6fYUeZMX3iRcPFhXlRrtZwKFncW6qQ&callback=google.LU[1].loadFeaturemap_381_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\GM8RGNZU\YoIWcfVXxvZu9XwJ55OX7Ag,0i6CZUNa6q_Qu81ArzZjNT5VsEtNBt-oPHOpLGMYs05mdM9DX3ox0iAFxqtvf83js8hScZislZ4e2mpWKjBGUHLBznf323esZEJt1qw_4YT-IFQ0rmgciLBXROPgzah8p0W1HA[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\QW2TVQHY\6pksYmqmc2rCFgpKufpxrSmqcrC_0DBVEDKXerv1tLrGVrhUoQi_XReuaOeSGLjuuxyyXYIX3Uf0p3VvqOnIf5DPK2Czbh_JMUZIZQ_1JtXa6ogpHYbWOmEJdTmY-xewVZU4xwPlLdNuxF7pZ630pc9yRjS_aQ[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\CLMXM70P\SrBSBt1rqT8RJoRb_hDXqfZT2p1GZ3NGdyxs5dcNx_o5QeSI8oQN-ujaUTKmDaTqJOa46_EmVeQJ-HsBgty5FuCD6YWsz9QQSNHkdRajpbFzsK5HX3Dcskz-_A&callback=google.LU[1].loadFeaturemap_843_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\ZX7RPBV6\A_PQaoZbstvyOz3oyKKb7-EUe8jlUyoAXFtmF-_ubny6sXpmNWoZVr53TS5qOJNAMmLXQxWuZQTbJ9nrIVzhWWlZ0bgW2W0XmuObuPlJ0iVT_XL6r903k2rL0y3icLbOhpOtRRFAUpXb0Vtu-GdgYr0bWhg2Hw[1].gif
Hidden: file C:\Documents and Settings\Administrator.KSAT\Local Settings\Temporary Internet Files\Content.IE5\ORSRY9KF\ge+banner1;ad=true;tile=1;comp=false;wxsky=default;ord1=267473;svrwx=default;pgtype=index;sz=728x90;contx=weath;wxtemp=default;btg=;ord=1249668590003[1]
Hidden: file C:\Documents and Settings\Administrator.KSAT\Local Settings\Temporary Internet Files\Content.IE5\8N0LAB2N\8592,11319cf3ab0ebee,weath,;;kw=homepage+square+test;ad=true;tile=5;comp=false;ord1=450674;pgtype=index;sz=300x250;contx=weath;btg=;ord=1249668590003[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\J47DXTL9\pgrEnecpM1qFI7icyVQqOxRnhgGkkY8eDwdLKB3WyOFsFepsGnb5J0wzAQ6m1QL3N43HZgx7WwV0v_lbOxbg7o5xeiagLET5a_j5BlN1uGX1Vc43msFpjbcbNc&callback=google.LU[1].loadFeaturemap_272_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\BFGTY0NE\u81ArzZjNT5VsEtNBt-oPHOpLGMYs05mdM9DX3ox0iAFxqtvf83js8hScZislZ4e2mpWKjBGUHLBznf323esZEJt1qw_4YT-IFQ0rmgciLBXROPgzah8p0W1HA&callback=google.LU[1].loadFeaturemap_100_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\K62MRX5N\WGjBGVBkB6KsCr-4Sg8U_PyV1NPjXc3gYcm9GZPk5sSSODr-KUaVwGFPeRAAXXHkgKnOQgslnq_Z1mdXqGv8wj7fOLIE_RBnKrbUkSxfP4sQRGBzUgkYWQlT7B3UiCSU8FyW9lysyIVvsI9Hqkv1yFqeHkZyEA[1].gif
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\ZX7RPBV6\pgrEnecpM1qFI7icyVQqOxRnhgGkkY8eDwdLKB3WyOFsFepsGnb5J0wzAQ6m1QL3N43HZgx7WwV0v_lbOxbg7o5xeiagLET5a_j5BlN1uGX1Vc43msFpjbcbNc&callback=google.LU[1].loadFeaturemap_684_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\GGB0EJR6\m_C1ZiExwKI396OHyjMPXYwvJU8BoA_fechVDP4e4VSaeIFWn9K5HBRppg70z9MvO42jIfWIcGSw971PGNSlKL55OHc2iD3PqOM_I77ySxGEFivpbZmAw_zgLA&callback=google.LU[1].loadFeaturemap_540_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\BLNGZU4N\u81ArzZjNT5VsEtNBt-oPHOpLGMYs05mdM9DX3ox0iAFxqtvf83js8hScZislZ4e2mpWKjBGUHLBznf323esZEJt1qw_4YT-IFQ0rmgciLBXROPgzah8p0W1HA&callback=google.LU[1].loadFeaturemap_469_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\GGB0EJR6\zip=78215;gdr=f;cntry=us;reg=724;edu=19486-null;jobs=0;sub=0;con=h;seg=280;seg=427;ipc=us;cont=na;stat=tx;ipct=na;sjt=20;jpos=0;extra%3Dnull;s=0;ord=487661804[1].htm
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\QERRR8KY\118b1b8e0a220fd;kvexpandable=1;kvdim=300x250;kvbw=0;kvpid=1443474;kvehisp=661;kvgf=125;kva3554=124;kvagt35=113;kvagt18=103;kvagt25=106;kvrti=22559_23929_22724[1].htm
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\BLNGZU4N\ntry=us;reg=724;edu=19486-null;jobs=0;sub=0;con=h;seg=280;seg=427;ipc=us;cont=na;stat=tx;ipct=na;sjt=20;jpos=0;dcopt=ist;uprofile%3D14149250;s=0;ord=540766534[1].htm
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\VK6ZN31Z\m_C1ZiExwKI396OHyjMPXYwvJU8BoA_fechVDP4e4VSaeIFWn9K5HBRppg70z9MvO42jIfWIcGSw971PGNSlKL55OHc2iD3PqOM_I77ySxGEFivpbZmAw_zgLA&callback=google.LU[1].loadFeaturemap_284_0
Hidden: file C:\Documents and Settings\Administrator.KSAT\Local Settings\Temporary Internet Files\Content.IE5\2TQ7QJUJ\4_ron728;net=iblocal;u=,iblocal-7748476_1271619982,11319cf3ab0ebee,polit,;;kw=n5944_ron728;dcove=o;ord1=527699;sz=728x90;contx=polit;btg=;ord=6670560[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\GM8RGNZU\vegas;sz=225x90;path=articles;path=las-vegas-best-restaurants;dcove=d;cmpos=globalheader;cmtyp=tout;pgurl=1;rhost=www.travelandleisure[1].com;tile=2;ord=394585846529
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\51KX4NGT\1;fp=yes;tab=pro;rtg=3;u=sstate-tx_scity-sanantonio_spec-20_position-overlay_sz-1x1_fp-yes_tab-pro_rtg-3_pageName-profile_%20static_%20general;ord=538618014516853[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\7WJ3LZQA\e=2;fp=no;tab=pro;rtg=3;u=sstate-tx_scity-sanantonio_spec-20_position-sponsor_sz-5x5_fp-no_tab-pro_rtg-3_pageName-profile_%20static_%20general;ord=538618014516853[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\8N0LAB2N\0PjDO7riQ4BTY16CmiKyM-GlTI4q1W5s2g-9wofuMYVqZ6P7IvtEd6k4xwlu39sY9Fxp3AUlpIbGNRkGz9XbZRkrZlImNycW0b1Eu-cB6yyrjGlhrxPjF0DrCA&callback=google.LU[1].loadFeaturemap_707_0
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\BLNGZU4N\try=us;reg=724;edu=19486-null;jobs=0;sub=0;con=h;seg=280;seg=427;ipc=us;cont=na;stat=tx;ipct=na;sjt=20;jpos=0;dcopt=ist;uprofile%3D115460144;s=0;ord=109942372[1].htm
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\VK6ZN31Z\=sstate-tx_scity-sanantonio_spec-20_position-side2_pos-aboveleft2_sz-160x600_fp-no_tab-pro_rtg-3_pageName-profile%3a%20static%3a%20general;ord=538618014516853[1].htm
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\QERRR8KY\;rtg=3;u=sstate-tx_scity-sanantonio_spec-20_position-top_pos-abovetop1_sz-728x90_fp-no_tab-pro_rtg-3_pageName-profile_%20static_%20general;ord=538618014516853[1].htm
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\ORSRY9KF\ab=pro;rtg=3;u=sstate-tx_scity-sanantonio_spec-20_pos-aboveright1_sz-300x250,300x600_fp-no_tab-pro_rtg-3_pageName-profile_%20static_%20general;ord=538618014516853[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\K62MRX5N\b=loc;rtg=3;u=sstate-tx_scity-sanantonio_spec-20_position-sponsor_sz-5x5_fp-no_tab-loc_rtg-3_pageName-profile_%20static_%20office%20locations;ord=4153883179300581[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\8N0LAB2N\;sz=320x90;tile=7;fp=no;tab=pro;rtg=3;u=sstate-tx_scity-sanantonio_spec-20_sz-320x90_fp-no_tab-pro_rtg-3_pageName-profile_%20static_%20general;ord=538618014516853[1]
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\K62MRX5N\city-sanantonio_spec-20_position-side2_pos-aboveleft2_sz-160x600_fp-no_tab-loc_rtg-3_pageName-profile%3a%20static%3a%20office%20locations;ord=3529791803484819[1].htm
Hidden: file C:\Documents and Settings\mnull\Local Settings\Temporary Internet Files\Content.IE5\BLNGZU4N\0;cid=43053824;rid=43071611;rv=1;&timestamp=1311369848855;eid1=2;ecn1=1;etm1=10;eid2=531365;ecn2=1;etm2=0;eid3=531364;ecn3=1;etm3=0;eid4=531369;ecn4=1;etm4=0;[1].gif
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Info: Starting disk scan of D: (NTFS).
Info: Starting disk scan of F: (FAT).
Stopped logging on 8/2/2011 at 11:48:57 AM

#7 boopme

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Posted 02 August 2011 - 03:46 PM

Not a lot of help there. We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Include the Sophos Anti-Rootkit log you posted earlier.
Let me know if that went well.
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#8 jcarranco

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Posted 03 August 2011 - 10:29 AM

I've followed the preparation guide, and posted a new topic. Thanks.

#9 boopme

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Posted 03 August 2011 - 04:04 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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