Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Unknown Dialog Box Popup Virus

  • This topic is locked This topic is locked
2 replies to this topic

#1 sir_raidsalot


  • Members
  • 9 posts
  • Local time:03:46 PM

Posted 26 July 2011 - 11:33 PM

I've been directed here from the Am I Infected? forum. Here is a link to my thread there:

I'll summarize the effects of the virus here for you. A dialog box will pop up on the screen with one of the following messages and will reopen in less than a minute if closed:

- "Your computer is infected with Spyware! Detected malicious programs can damage your computer and compromise your privacy. It is strongly recomended to remove them immediately."

- "Surfing without protection tool installed may cause spyware intrusion through security holes in the Web browser or in other software."

- "Internal software conflict detected! Some application tries to get access to system kernel (such behavior is typical to Spyware/Malware). It may cause crash of your computer."

Also, a bubble indicated with a yellow caution triangle will pop up from the quick launch toolbar with one of these messages; these will continue to open (no more than two active at a time) and disappear as soon as they are moused over:

- "Keep your computer safe from viruses and malicious programs that can slow down or break your system"

- "Spyware protection is disabled. Your personal data is at high risk of being stolen and misused."

The messages persist in Safe Mode with and without Networking. There are no fake anti-virus software popups. When I try to open the Task Manager or Registry Editor they are automatically closed. Apparently I also have the so-called Google Redirect Virus. From prior experience I tried running rkill and MBAM in safe mode, to no avail. At the suggestion of Broni in the Am I Infected? forum, I ran GMER, Rootkit Unhooker, and aswMBR, at which point he sent me here.

Now comes to the matter of the logs. When I run DDS I get the black window that pops up just as in the figure, and then it closes and nothing happens. It says it shouldn't take more than a few minutes but I sat here for a couple hours and still nothing. I had already run Defogger and got no errors or anything, but this showed up in the defogger_disable log:

Checking for services/drivers...
Unable to read sptd.sys
SPTD -> Disabled (Service running -> reboot required)

This sptd.sys has been popping up in a bunch of the logs and makes me suspicious. If it is the culprit it must have restarted itself when I was forced to reboot, and hopefully that's why DDS didn't work.

When I let GMER run the whole scan, it crashed when I clicked the Save button. Since it didn't find anything new after scanning the Registry, I stopped the scan after it had done so and tried to save then. For whatever reason it worked, so the log is attached.


Attached Files

  • Attached File  ark.txt   7.01KB   2 downloads

BC AdBot (Login to Remove)


#2 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,744 posts
  • Gender:Male
  • Local time:03:46 PM

Posted 05 August 2011 - 11:35 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resouce! To tell me this, please click on http://www.bleepingcomputer.com/logreply/411470 and follow the instructions there. If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,744 posts
  • Gender:Male
  • Local time:03:46 PM

Posted 10 August 2011 - 11:40 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users