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Windows Installer popup problem


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#1 PowerGirl

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Posted 26 July 2011 - 09:16 PM

Hello. I searched but could not find postings on this topic, forgive me if I missed them. Running XP Pro, 2002, SP3.
After fixing a virus today (which I will post about in the proper forum) I'm having trouble with Windows Installer popping up to tell me "The feature you are trying to use is on a network resource that is unavailable"..."Click OK to try again, or enter an alternate path to a folder containing the installation package 'AcroStan.msi' in the box below"...
Use Source:d:\
(or), drop down shows C:\Program Files\Adobe\Acrobat 8.0\Setup Files\{AC76BA86-1033-0000-BA7E-000000000003}\
(or), drop down shows Adobe Acrobat 8 Standard CD.
I thought it was an issue with an old version of Adobe, so I have tried to remove Adobe 8.1.3 Standard to no avail - The Windows Installer comes up again, and then "The installation source for this product is not available. Verify that the source exists and that you can access it."
Yes, I have administrator rights. Searching the Microsoft site and other general searches, it seems there used to be a Windows Installer Cleanup Utility, but it is no longer available.
Thanks to anyone who can offer advice to my first post!

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#2 hamluis

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Posted 27 July 2011 - 07:51 AM

Hi :).

If the popup issue is on the same system as your yet-to-be-posted malware issue...I suggest that you resolve the malware issue before moving on to whatever issues the system then displays.

Louis

#3 PowerGirl

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Posted 27 July 2011 - 09:56 AM

Yes, malware issue was resolved. But, Installer problem persists.

#4 hamluis

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Posted 27 July 2011 - 10:25 AM

From the topic you posted in the MRL forum, which has now been moved by me to the Am I Infected forum: "Things seem to be running ok now, but I'm skeptical that the virus is completely gone..."

That doesn't sound like it's resolved to me.

I suggest that you pursue the topic in AII...and then post any system issues in the XP forum, if any remain.

Louis




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