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Infected with redirect trogan


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#1 Hardee

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Posted 26 July 2011 - 06:02 PM

I need some help, with a trogan I have picked up from unknown sources. All of sudden when clicking a homepage from a IE search sometimes it redirects to a whole different page, some random search engine page or yellow pages website. Been browsing a way to get rid of this and prevent it, and havent really come to a conclusion. Norton and superantispyware free edition didnt pick anything up, tried a few other programs, still nothing. I downloaded malwarebytes and it picked up trogans when i did a flash scan, I deleted them and restarted pc, and it seem the IE problem went away, but came back very soon. As of right now im using internet browser Opera because it doesnt have the redirect problem.
I want to make sure my PC is clean of anything dangerous and how to prevent the IE redirect virus if i can. But I dont know what logs I show, from what programs, so i can get the right help. Need some guidance.

Thanks,

Edited by Budapest, 26 July 2011 - 06:17 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 boopme

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Posted 26 July 2011 - 08:07 PM

Hello and welcome.


Please follow our Removal Guide here How to remove Google Redirects. You will move to the Automated Removal Instructions

If it finds something make sure Cure is selected
Next click Continue then Reboot now
A log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware




Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Hardee

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Posted 27 July 2011 - 03:08 PM

TDSSKiller didnt find anything.
=================================

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7292

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

7/27/2011 12:35:33 AM
mbam-log-2011-07-27 (00-35-33).txt

Scan type: Quick scan
Objects scanned: 189486
Time elapsed: 1 minute(s), 6 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
c:\Windows\SysWOW64\eappprxy32.exe (Adware.Agent) -> 2132 -> Unloaded process successfully.
c:\programdata\api-ms-win-core-misc-l1-1-032.exe (Adware.Agent) -> 2200 -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wcncsvc32 (Adware.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\SysWOW64\eappprxy32.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\programdata\api-ms-win-core-misc-l1-1-032.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\Windows\System32\eappprxy32.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\Users\Ryan\AppData\Local\Temp\tmph33590.tmp (Adware.Agent) -> Quarantined and deleted successfully.
========================================================================================================

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is disabled!)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
DH Driver Cleaner Professional Edition
Java™ 6 Update 10
Out of date Java installed!
Adobe Flash Player
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
``````````End of Log````````````

#4 boopme

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Posted 27 July 2011 - 09:58 PM

Ok, I'll post a couple things to try on the if this doesn't work do the next premiss..


Your HOSTS file may be infected.
Reset the HOSTS file
As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system.
Some types of malware will alter the HOSTS file as part of its infection. Please follow the instructions provided in How do I reset the hosts file back to the default?

To reset the hosts file automatically,go HERE click the Posted Image button. Then just follow the prompts in the Fix it wizard.


OR
Click Run in the File Download dialog box or save MicrosoftFixit50267.msi to your Desktop and double-click on it to run. Then just follow the promots in the Fix it wizard.


>>>>
If still redirecting>>>
Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.
If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS.
  • Go to Posted Image > Control Panel, and choose Network Connections.
  • Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
  • Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
  • Under the General tab, write down any settings in case you should need to change them back.
  • Select the button that says "Obtain an IP address automatically" or make sure the DNS server IP address is the same as provided by your ISP.
  • Select the button that says "Obtain DNS servers automatically".
  • If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
  • Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
-- Vista users can refer to How to Change TCP/IP settings

CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address,
then you may proceed.



If still redirecting>>>
If you are on a router and the only machine do this. If you are not the only machine and the other machines DO NOT redirect. Skip this step.

Your router is hijacked by trojan DNS-hijacker.

  • Please read this: Malware Silently Alters Wireless Router Settings

  • Then reset your router to it's factory default settings:

    "If your machine has been infected by one of these Zlob/DNSchanger Trojans, and your router settings have been altered, I would strongly recommend that you reset the router to its default configuration. Usually, this can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds)"


  • This is the difficult part.
    First get to the routers server. To do that open Internet Explorer and type http:\\192.168.1.1 in the address bar and click Enter. You get the log in window.
    Fill in the password you have already found and you will get the configuration page.
    Configure the router to allow you to connect to your ISP server. In some routers it is done by a setup wizard. But you have to fill in the log in password your ISP has initially given to you.
    You can also call your ISP if you don't have your initial password.
    Don't forget to change the routers default password and set a strong password. Note down the password and keep it somewhere for future reference.


EDIT Regardless of the steps above.
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

Edited by boopme, 27 July 2011 - 10:00 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Hardee

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Posted 29 July 2011 - 01:21 PM

Fixed the hosts file, havent had any redirect problems yet.

Thanks,

#6 boopme

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Posted 29 July 2011 - 01:35 PM

You're welcome!
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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