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Computer deletes Combofix


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#1 FluffyPup

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Posted 26 July 2011 - 05:06 PM

My computer has been very sluggish.
Boot up has gone from 35 - 40 seconds to over 3 minutes.
The cursor jumps and sticks.

The computer is running XP sp 3

Actions I have take:
Sounds like a virus. doesn't it? I have run every possible virus scan and diagnostic that has been invented since the caveman. Everyone comes back clean.
So, I decided it was time to give Combofix a try. I down loaded it to my hard drive, backed it up on my external hard-drive. And double clicked. It began to load.... then poof. It was gone.

I assumed user error. Downloaded it again, double click, poof gone. Even the backup on the external drive was poofed.

So now what do I do?

:~) Thanks for your help.

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#2 Budapest

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Posted 26 July 2011 - 05:10 PM

It might be your antivirus that is removing it.

Also, Combofix is intended to be run under the supervision of someone who is trained in its use.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 FluffyPup

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Posted 26 July 2011 - 09:35 PM

Thanks for the idea.

I uninstalled all virus and firewalls.

Still deleting file.

B)

#4 Budapest

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Posted 26 July 2011 - 09:44 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 FluffyPup

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Posted 27 July 2011 - 06:36 PM

Is the Malwarebytes from the links you provided the same as the one from CNET? Looks the same.

Since I read so many references on the site to Malwarebytes I had already downloaded it from CNET. I ran the the complete scan. It found Pum.hijack.start menu. When I clicked delete the program moved it to quarantine.
I closed out of the program and the log thinking, "I'll take care of this later". Having trouble finding where the log was saved. That pestikie log is around here somewhere. I will post it when I uncover its hiding place.

Thanks for your help.

FP

#6 FluffyPup

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Posted 27 July 2011 - 06:47 PM

Knew once I posted the previous post, I would find the log. :smash:

Here it is:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7292

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/27/2011 1:38:12 PM
mbam-log-2011-07-27 (13-38-12).txt

Scan type: Full scan (C:\|E:\|)
Objects scanned: 834715
Time elapsed: 9 hour(s), 59 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 Budapest

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Posted 27 July 2011 - 07:01 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 FluffyPup

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Posted 27 July 2011 - 08:53 PM

Okie-dokie. Here's the log:



Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7292

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/27/2011 6:49:23 PM
mbam-log-2011-07-27 (18-49-23).txt

Scan type: Quick scan
Objects scanned: 163629
Time elapsed: 14 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 Budapest

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Posted 27 July 2011 - 10:36 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 FluffyPup

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Posted 28 July 2011 - 02:45 AM

Here is the SAS log. Computer definitely seems better. Something still isn't right. It is freezing.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/28/2011 at 00:06 AM

Application Version : 4.55.1000

Core Rules Database Version : 7474
Trace Rules Database Version: 5286

Scan type : Complete Scan
Total Scan Time : 01:52:21

Memory items scanned : 231
Memory threats detected : 0
Registry items scanned : 5546
Registry threats detected : 0
File items scanned : 41686
File threats detected : 1

Adware.Tracking Cookie
ad.insightexpressai.com [ C:\Documents and Settings\FluffyPup\Application Data\Macromedia\Flash Player\#SharedObjects\VQQQEQGM ]

#11 FluffyPup

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Posted 28 July 2011 - 02:36 PM

Hi Mr Budapest (great name)

While I was waiting for a response, I ran dds.scr

DDS locked up my computer. I could not even shut is down. The only way I could get the computer unlocked was to unplug it. My guess is this is not a good sign.

Hope your having a wonderful day!

<shuffling off, head down, grumbling>

#12 Budapest

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Posted 28 July 2011 - 04:15 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 FluffyPup

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Posted 28 July 2011 - 04:21 PM

He has such a cute red nose.

Vino's Event Viewer v01c run on Windows XP in English
Report run at 28/07/2011 2:19:47 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 27/07/2011 1:49:10 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 12:49:05 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 11:49:05 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 10:49:07 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 9:49:06 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 8:49:08 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 7:49:10 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 6:49:13 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 5:49:10 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 4:49:12 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 3:49:13 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 27/07/2011 2:49:14 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 1:11:10 PM
Type: error Category: 0
Event: 15 Source: MatSvc
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 1:11:10 PM
Type: error Category: 0
Event: 3 Source: MatSvc
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 1:03:13 PM
Type: error Category: 0
Event: 15 Source: MatSvc
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 1:03:13 PM
Type: error Category: 0
Event: 3 Source: MatSvc
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 12:54:30 PM
Type: error Category: 0
Event: 15 Source: MatSvc
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 12:54:30 PM
Type: error Category: 0
Event: 3 Source: MatSvc
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 12:40:59 PM
Type: error Category: 0
Event: 15 Source: MatSvc
The event description cannot be found.

Log: 'Application' Date/Time: 19/07/2011 12:40:59 PM
Type: error Category: 0
Event: 3 Source: MatSvc
The event description cannot be found.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 28/07/2011 12:28:17 PM
Type: error Category: 0
Event: 9 Source: atapi
The device, \Device\Ide\IdePort0, did not respond within the timeout period.

Log: 'System' Date/Time: 28/07/2011 12:20:04 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 28/07/2011 11:53:27 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 28/07/2011 10:58:35 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 28/07/2011 10:54:39 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 28/07/2011 7:49:20 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 28/07/2011 2:08:57 AM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 100000d1, parameter1 0000000c, parameter2 0000000d, parameter3 00000001, parameter4 f77825f7.

Log: 'System' Date/Time: 28/07/2011 2:08:41 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 28/07/2011 12:39:56 AM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 28/07/2011 12:34:37 AM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Log: 'System' Date/Time: 27/07/2011 10:09:08 PM
Type: error Category: 0
Event: 10005 Source: DCOM
DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Log: 'System' Date/Time: 27/07/2011 10:08:58 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: 82496581 Aavmker4 AFD aswRdr aswSnx aswSP aswTdi ClntMgmt.sys eabfiltr Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL Tcpip

Log: 'System' Date/Time: 27/07/2011 10:08:58 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 27/07/2011 10:08:58 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 27/07/2011 10:08:58 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 27/07/2011 10:08:58 PM
Type: error Category: 0
Event: 7001 Source: Service Control Manager
The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

Log: 'System' Date/Time: 27/07/2011 9:42:40 PM
Type: error Category: 0
Event: 9 Source: atapi
The device, \Device\Ide\IdePort0, did not respond within the timeout period.

Log: 'System' Date/Time: 27/07/2011 9:34:49 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 27/07/2011 8:58:47 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: ClntMgmt.sys

Log: 'System' Date/Time: 27/07/2011 8:33:17 PM
Type: error Category: 0
Event: 9 Source: atapi
The device, \Device\Ide\IdePort0, did not respond within the timeout period.

#14 Budapest

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Posted 28 July 2011 - 04:25 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 FluffyPup

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Posted 28 July 2011 - 06:30 PM

Ok, did that.

Now what?




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