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Hijacked Hotmail Account


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9 replies to this topic

#1 tselosse

tselosse

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  • 11 posts
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  • Local time:03:39 PM

Posted 26 July 2011 - 04:15 PM

Hi,

I think I may have a spyware on my computer as someone recently sent a series of spam e-mails (Viagra and the likes) from my Hotmail account. I have changed my password and run a full scan with Kaspersky Internet Security 2010 and Malwarebytes' Anti-Malware, but did not find anything. My internet explorer seems to be crashing quite often also.

I am worried that the same spyware used to get my Hotmail password could capture other data such as my financial passwords.

How can I tell if I am or not infected?

Thanks,

Thomas

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


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  • Local time:03:39 PM

Posted 26 July 2011 - 08:37 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 tselosse

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Posted 29 July 2011 - 01:31 AM

Hi Broni,

Thank you very much for your help!

Here are the logs you requested:

Results of screen317's Security Check version 0.99.7
Windows Vista Service Pack 2 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
SonicStage Mastering Studio Audio Filter Custom Preset
Kaspersky Internet Security 2010
Norton 360
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
HijackThis 2.0.2
CCleaner (remove only)
Java™ 6 Update 26
Java™ SE Runtime Environment 6
Java™ SE Runtime Environment 6 Update 1
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 4
Java™ 6 Update 5
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 10.0.45.2
Adobe Reader 8.3.0
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Windows Defender MSASCui.exe
Kaspersky Lab Kaspersky Internet Security 2010 avp.exe
Kaspersky Lab Kaspersky Internet Security 2010 klwtblfs.exe
``````````End of Log````````````

-----------------------------------------------------------------------------

MiniToolBox by Farbar
Ran by tselosse (administrator) on 28-07-2011 at 21:22:42
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: 196.207.40.149:8080

========================= FF Proxy Settings: ==============================

"network.proxy.ftp", "196.207.40.149"
"network.proxy.ftp_port", 8080
"network.proxy.gopher", "196.207.40.149"
"network.proxy.gopher_port", 8080
"network.proxy.http", "196.207.40.149"
"network.proxy.http_port", 8080
"network.proxy.no_proxies_on", "localho,t,127.0.0.1,*.local"
"network.proxy.share_proxy_settings", true
"network.proxy.socks", "196.207.40.149"
"network.proxy.socks_port", 8080
"network.proxy.ssl", "196.207.40.149"
"network.proxy.ssl_port", 8080
"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.1.66 metric=1


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : MyPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-19-D2-8C-7E-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::612d:f11f:dd37:94e%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.68(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 28, 2011 8:53:51 PM
Lease Expires . . . . . . . . . . : Friday, July 29, 2011 8:53:45 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 167778526
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-A0-93-30-00-13-A9-87-09-CD
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-13-A9-87-09-CD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{FD5827FC-39FC-4194-8E9F-69510EAD5E4E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:4f6:314b:3f57:febb(Preferred)
Link-local IPv6 Address . . . . . : fe80::4f6:314b:3f57:febb%11(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 285343828
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-A0-93-30-00-13-A9-87-09-CD
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: BThomehub.home
Address: 192.168.1.254

Name: google.com
Addresses: 209.85.146.99
209.85.146.106
209.85.146.147
209.85.146.104
209.85.146.103
209.85.146.105



Pinging google.com [209.85.146.147] with 32 bytes of data:

Reply from 209.85.146.147: bytes=32 time=34ms TTL=49

Reply from 209.85.146.147: bytes=32 time=41ms TTL=49



Ping statistics for 209.85.146.147:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 34ms, Maximum = 41ms, Average = 37ms

Server: BThomehub.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70
67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=162ms TTL=45

Reply from 209.191.122.70: bytes=32 time=162ms TTL=45



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 162ms, Maximum = 162ms, Average = 162ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
9 ...00 19 d2 8c 7e 38 ...... Intel® PRO/Wireless 3945ABG Network Connection
8 ...00 13 a9 87 09 cd ...... Intel® PRO/100 VE Network Connection
1 ........................... Software Loopback Interface 1
10 ...00 00 00 00 00 00 00 e0 isatap.{FD5827FC-39FC-4194-8E9F-69510EAD5E4E}
11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
29 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.68 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 192.168.1.66 192.168.1.68 26
192.168.1.0 255.255.255.0 On-link 192.168.1.68 281
192.168.1.68 255.255.255.255 On-link 192.168.1.68 281
192.168.1.255 255.255.255.255 On-link 192.168.1.68 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.68 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.68 281
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
169.254.0.0 255.255.0.0 192.168.1.66 1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 18 ::/0 On-link
1 306 ::1/128 On-link
11 18 2001::/32 On-link
11 266 2001:0:5ef5:79fb:4f6:314b:3f57:febb/128
On-link
9 281 fe80::/64 On-link
11 266 fe80::/64 On-link
11 266 fe80::4f6:314b:3f57:febb/128
On-link
9 281 fe80::612d:f11f:dd37:94e/128
On-link
1 306 ff00::/8 On-link
11 266 ff00::/8 On-link
9 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/28/2011 09:11:34 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.6.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 1074
Start Time: 01cc4d619f7b2520
Termination Time: 4

Error: (07/28/2011 09:06:39 PM) (Source: Application Error) (User: )
Description: Faulting application SoftwareUpdate.exe, version 2.1.3.127, time stamp 0x4de6dd5a, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000005, fault offset 0x00066e0f,
process id 0x1348, application start time 0xSoftwareUpdate.exe0.

Error: (07/26/2011 08:52:53 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module omgtrans.ax, version 4.7.0.12140, time stamp 0x458030fc, exception code 0xc0000005, fault offset 0x00005c1b,
process id 0xf18, application start time 0xiexplore.exe0.

Error: (07/26/2011 08:41:20 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module omgtrans.ax, version 4.7.0.12140, time stamp 0x458030fc, exception code 0xc0000005, fault offset 0x00005c1b,
process id 0x17a4, application start time 0xiexplore.exe0.

Error: (07/26/2011 08:38:01 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 5f0
Start Time: 01cc4bc90ddfbc50
Termination Time: 108

Error: (07/26/2011 08:17:34 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module omgtrans.ax, version 4.7.0.12140, time stamp 0x458030fc, exception code 0xc0000005, fault offset 0x00005c1b,
process id 0x17c4, application start time 0xiexplore.exe0.

Error: (07/21/2011 07:17:19 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module omgtrans.ax, version 4.7.0.12140, time stamp 0x458030fc, exception code 0xc0000005, fault offset 0x00005c1b,
process id 0x138c, application start time 0xiexplore.exe0.

Error: (07/20/2011 11:08:26 PM) (Source: Lavasoft Ad-Aware Service) (User: )
Description: Only one instance of service process is allowed.

Error: (07/20/2011 10:57:34 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 13d8
Start Time: 01cc4727a2a87f30
Termination Time: 15

Error: (07/19/2011 07:22:31 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c


System errors:
=============
Error: (07/21/2011 06:49:24 AM) (Source: Service Control Manager) (User: )
Description: 30000Wlansvc

Error: (07/20/2011 10:54:26 PM) (Source: Service Control Manager) (User: )
Description: SASKUTIL

Error: (07/20/2011 10:52:40 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (07/20/2011 10:42:27 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/20/2011 07:22:23 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (07/19/2011 07:45:04 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (07/19/2011 07:22:49 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/19/2011 07:22:48 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (07/19/2011 07:22:31 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (07/19/2011 07:22:05 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}


Microsoft Office Sessions:
=========================
Error: (07/28/2011 09:11:34 PM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe3.3.6.1107401cc4d619f7b25204

Error: (07/28/2011 09:06:39 PM) (Source: Application Error)(User: )
Description: SoftwareUpdate.exe2.1.3.1274de6dd5antdll.dll6.0.6002.183274cb73436c000000500066e0f134801cc4d61998fcb70

Error: (07/26/2011 08:52:53 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255domgtrans.ax4.7.0.12140458030fcc000000500005c1bf1801cc4bcbff8a74d0

Error: (07/26/2011 08:41:20 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255domgtrans.ax4.7.0.12140458030fcc000000500005c1b17a401cc4bc8ae300210

Error: (07/26/2011 08:38:01 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.164215f001cc4bc90ddfbc50108

Error: (07/26/2011 08:17:34 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255domgtrans.ax4.7.0.12140458030fcc000000500005c1b17c401cc4bc4f52a67e0

Error: (07/21/2011 07:17:19 AM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255domgtrans.ax4.7.0.12140458030fcc000000500005c1b138c01cc476db76ce460

Error: (07/20/2011 11:08:26 PM) (Source: Lavasoft Ad-Aware Service)(User: )
Description: Only one instance of service process is allowed.

Error: (07/20/2011 10:57:34 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1642113d801cc4727a2a87f3015

Error: (07/19/2011 07:22:31 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c


========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 2037.45 MB
Available physical RAM: 837.64 MB
Total Pagefile: 4314.1 MB
Available Pagefile: 2648.91 MB
Total Virtual: 2047.88 MB
Available Virtual: 1959.04 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:142.69 GB) (Free:25.56 GB) NTFS

========================= Users: ========================================

User accounts for \\MYPC

Administrator ASPNET Guest
tselosse


== End of log ==

-----------------------------------------------------------------------------
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7312

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

7/28/2011 9:41:30 PM
mbam-log-2011-07-28 (21-41-30).txt

Scan type: Quick scan
Objects scanned: 162181
Time elapsed: 13 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-------------------------------------------------------------------------

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-07-29 07:10:24
Windows 6.0.6002 Service Pack 2
Running: s6y74usm.exe


---- Files - GMER 1.0.15 ----

File C:\System Volume Information\ISwift3.dat 604140 bytes
File C:\System Volume Information\MountPointManagerRemoteDatabase 0 bytes
File C:\System Volume Information\SPP 0 bytes
File C:\System Volume Information\SystemRestore 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\drvindex.dat 665600 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\INFCACHE.1 1721960 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\infpub.dat 51200 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\infstor.dat 86016 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\infstrng.dat 143360 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\WmiApRpl 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\WmiApRpl\0009 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\WmiApRpl\0009\WmiApRpl.ini 31980 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\inf\WmiApRpl\WmiApRpl.h 3953 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\catroot2 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\catroot2\edb.chk 8192 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE} 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb 1056768 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb 7610368 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\perfc009.dat 125296 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\perfh009.dat 673684 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\PerfStringBackup.INI 795182 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\spool 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\spool\spooler.xml 19186 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\Tasks 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\Tasks\Microsoft 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\Tasks\Microsoft\Windows Defender 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\Tasks\Microsoft\Windows Defender\MP Scheduled Scan 3504 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\Tasks\User_Feed_Synchronization-{BDC7D725-34F0-4E60-8E7B-4F1E86C3B62F} 3968 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\wbem 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\wbem\Performance 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\wbem\Performance\WmiApRpl.h 3953 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\wbem\Performance\WmiApRpl.ini 31980 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\Tasks 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\Tasks\SA.DAT 6 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\Tasks\SCHEDLGU.TXT 32616 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\Tasks\User_Feed_Synchronization-{BDC7D725-34F0-4E60-8E7B-4F1E86C3B62F}.job 424 bytes
File C:\System Volume Information\SystemRestore\WmiStaging 0 bytes
File C:\System Volume Information\SystemRestore\WmiStaging\INDEX.BTR 2842624 bytes
File C:\System Volume Information\SystemRestore\WmiStaging\MAPPING1.MAP 71152 bytes
File C:\System Volume Information\SystemRestore\WmiStaging\MAPPING2.MAP 71148 bytes
File C:\System Volume Information\SystemRestore\WmiStaging\OBJECTS.DATA 22200320 bytes
File C:\System Volume Information\{42e2cdb5-b31a-11e0-918b-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} -1608744960 bytes
File C:\System Volume Information\{42e2cdf1-b31a-11e0-918b-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} -1988100096 bytes
File C:\System Volume Information\{915fd6ca-a6d0-11e0-85c5-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} 1851949056 bytes
File C:\System Volume Information\{915fd6f0-a6d0-11e0-85c5-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} -1693618176 bytes
File C:\System Volume Information\{915fd708-a6d0-11e0-85c5-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} 860094464 bytes
File C:\System Volume Information\{aa4da63b-adc0-11e0-8ce8-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} 1024258048 bytes
File C:\System Volume Information\{d614a090-aade-11e0-91d1-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} 1066123264 bytes
File C:\System Volume Information\{d614a108-aade-11e0-91d1-0013a98709cd}{3808876b-c176-4e48-b7ae-04046e6cc752} 1949335552 bytes
File C:\System Volume Information\tracking.log 20480 bytes
File C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752} 65536 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl 35368 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl 64 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl 64 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl 64 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl 0 bytes

---- EOF - GMER 1.0.15 ----

Hope this helps.

Thomas

#4 Broni

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Posted 29 July 2011 - 10:26 AM

someone recently sent a series of spam e-mails (Viagra and the likes) from my Hotmail account

Are those emails listed in your "Sent" folder?

You're running two AV programs:
Kaspersky Internet Security 2010
Norton 360
One of them has to go.
If Norton, make sure to use this tool to remove it: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Now we have to reset your browsers proxies.

Re-run MiniToolbox.

Checkmark following boxes:
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
Click Go and post the result.

Restart computer.

Re-run MiniToolbox again.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
Click Go and post the result.

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#5 tselosse

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Posted 29 July 2011 - 03:19 PM

Hi Broni,

Here are the logs you requested:


MiniToolBox by Farbar
Ran by tselosse (administrator) on 29-07-2011 at 20:26:40
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.


== End of log ==


--------------------------------------------

MiniToolBox by Farbar
Ran by tselosse (administrator) on 29-07-2011 at 20:40:58
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================


== End of log ==


I checked, but I have deleted all the undeliverable messages I received from the spam that was sent when my e-mail account was hijacked. I changed my password and I have not had a problem since, but I want to make sure whatever spyware was used to get access to my hotmal account is now gone.

Thanks,

Thomas

#6 Broni

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Posted 29 July 2011 - 03:30 PM

Did you?

You're running two AV programs:
Kaspersky Internet Security 2010
Norton 360
One of them has to go.


Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#7 tselosse

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Posted 30 July 2011 - 03:29 AM

Hi Broni,

Yes, I did remove Norton 360 using the Norton_Removal_Tool you recommended.

I also ran TFC.exe and it asked me to reboot my computer (which I did).

Finally, I disabled Kaspersky and ran the ESET online scanner. It scanned 186453 files in 2h43 and came back with "No threats found".

While this would be a relief, I am still unclear how someone/something managed to get my Hotmail password and login and send e=mails to all my friends...

Is there anything else I can do to make sure everything is as it should be and protect my computer?

Thanks

Thomas

#8 Broni

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Posted 30 July 2011 - 10:18 AM

Hacking web based accounts is not that uncommon.

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.

=============================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

============================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

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#9 tselosse

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Posted 31 July 2011 - 04:25 AM

Thanks a million, Roni! You have been extremelly helpful during these stressfull times.

All the best!

Thomas

#10 Broni

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Posted 31 July 2011 - 10:37 AM

You're very welcome Posted Image

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