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Super Slow Acer, infected please help.


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3 replies to this topic

#1 Wyle E Coyote

Wyle E Coyote

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Posted 25 July 2011 - 10:52 PM

The laptop is a Acer Aspire 5920 with Intel Core Duo 1.5GHz, 2GB of RAM and Windows Vista Home Premium 32-bit. The computer is my sister's and was running excrutiatingly slow when I was asked to help see what could clean it up.

I have tried to uninstall all of the Acer "extras" which consisted of additional desktop sidebars and user-friendly addons that were just sucking up resources. After that I ran MalwareBytes, Kaspersky, Temp File Cleaner and CCleaner registry cleaner each time using the recommended fixes. Afterwards I disabled windows reporting tools and ran Auslogics Disk Defrag. It is running quite a bit better but it still has some rather sluggish moments. Also, there are 14 svchost processes which (as a usual winxp pro user) sounds excessive.

MalwareBytes found a few items and Kaspersky found 30+ events to clean including Exploit.JS.CVE, Trojan-Downloader.Java.Agent.ex, Trojan.Win32.VBkrypt. If needed I can dig up these logs.

Is there still something (virus, adware, malware, spyware, etc.) lurking on this laptop? Any other additional recommendations other than format and re-install to streamline this computer?

Some expert advice would be greatly appreciated.

Thanks and Regards,
Travis



.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by metai at 21:19:22 on 2011-07-25
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2038.738 [GMT -5:00]
.
AV: Kaspersky Anti-Virus *Enabled/Updated* {56547CC9-C9B2-849D-8FEF-A496150D6A06}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Kaspersky Anti-Virus *Enabled/Updated* {ED359D2D-EF88-8B13-B55F-9FE46E8A20BB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\taskmgr.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtblfs.exe
C:\Program Files\HJT\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\metai\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XD7WMCGT\Defogger.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mStart Page = hxxp://en.us.acer.yahoo.com
mDefault_Page_URL = hxxp://en.us.acer.yahoo.com
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky anti-virus 2011\ievkbd.dll
BHO: {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky anti-virus 2011\klwtbbho.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Acer Tour Reminder]
uRun: [<NO NAME>]
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [LManager] c:\progra~1\launch~1\QtZgAcer.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky anti-virus 2011\avp.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky anti-virus 2011\klwtbbho.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky anti-virus 2011\klwtbbho.dll
DPF: {0DDBCC40-730E-43E0-8755-8BDDB7FCCE90} - hxxp://www.utdallas.edu/ir/tools/cometnet2/tools/xc_loader_activex.ocx
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {20636EE6-3DE1-4650-9883-A5D79033D872} - hxxp://www.utdallas.edu/ir/tools/cometnet2/tools/xc_loader_activex.ocx
DPF: {24DCAB5D-AB40-440F-9CF8-DF2F406FD3DD} - hxxp://www.utdallas.edu/ir/tools/cometnet2/tools/xc_loader_activex.ocx
DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - hxxp://mediaplayer.walmart.com/installer/install.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {A4B6CCDC-70AB-4915-BADA-481A9BF81EAE} - hxxp://www.utdallas.edu/ir/tools/cometnet2/tools/xc_loader_activex.ocx
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{2E962D96-5A8B-4263-8A94-9D2705301649} : DhcpNameServer = 192.168.1.254
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll
.
============= SERVICES / DRIVERS ===============
.
R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2010-6-9 11352]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2010-4-22 22104]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952]
R2 AVP;Kaspersky Anti-Virus Service;c:\program files\kaspersky lab\kaspersky anti-virus 2011\avp.exe [2010-11-2 365336]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-4-21 21504]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2007-8-21 179712]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-11-2 19984]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
R3 winbondcir;Winbond IR Transceiver;c:\windows\system32\drivers\winbondcir.sys [2007-8-21 43008]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 WSVD;WSVD;c:\windows\system32\drivers\WSVD.sys [2007-12-7 80744]
S4 ALaunchService;ALaunch Service;c:\acer\alaunch\ALaunchSvc.exe [2007-8-21 50688]
S4 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S4 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
.
=============== Created Last 30 ================
.
2011-07-25 23:40:00 388096 ----a-r- c:\users\metai\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-07-25 23:39:58 -------- d-----w- c:\program files\HJT
2011-07-22 13:50:39 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-07-22 13:17:04 -------- d-----w- c:\program files\CCleaner
2011-07-22 10:39:29 -------- d-----w- c:\users\metai\appdata\local\Apple
2011-07-21 17:39:07 -------- d-----w- c:\users\metai\appdata\roaming\Auslogics
2011-07-21 13:53:45 150200 ----a-w- c:\program files\mozilla firefox\extensions\linkfilter@kaspersky.ru_bak\components\kavlinkfilter.dll
2011-07-21 13:53:24 115369 ----a-w- c:\windows\system32\drivers\klin.dat
2011-07-21 13:53:23 97859 ----a-w- c:\windows\system32\drivers\klick.dat
2011-07-21 13:51:03 -------- d-----w- c:\program files\Kaspersky Lab
2011-07-21 13:51:02 -------- d-----w- c:\programdata\Kaspersky Lab
2011-07-21 13:48:12 -------- d-----w- c:\programdata\Kaspersky Lab Setup Files
2011-07-21 13:47:57 -------- d-----w- c:\program files\Auslogics
2011-07-15 16:25:02 7074640 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{ab8ef993-98d7-41df-af91-d1c62a2ca6ec}\mpengine.dll
2011-07-14 19:09:16 2043392 ----a-w- c:\windows\system32\win32k.sys
2011-07-14 19:09:00 49152 ----a-w- c:\windows\system32\csrsrv.dll
2011-07-14 19:09:00 375808 ----a-w- c:\windows\system32\winsrv.dll
2011-07-10 17:22:11 276992 ----a-w- c:\windows\system32\schannel.dll
.
==================== Find3M ====================
.
2011-07-07 00:52:42 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-07-07 00:52:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-25 00:14:10 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-05-02 17:16:14 739328 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 13:25:10 146432 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-04-29 13:25:09 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-04-29 13:24:50 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-04-29 13:24:42 79872 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-04-29 13:24:40 106496 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
.
============= FINISH: 21:20:49.22 ===============

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#2 Wyle E Coyote

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Posted 31 July 2011 - 09:52 AM

Is there someone the regularly deals with this that can comment/help?

Thanks in advance.

#3 HelpBot

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Posted 04 August 2011 - 10:55 PM

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#4 HelpBot

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Posted 09 August 2011 - 10:55 PM

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