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32-bit Self Extractor Module Has Encountered A Problem


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#1 skype

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Posted 14 January 2006 - 06:02 AM

I am not a computer geek but can get by...I am trying to open up a program called Skype...so we may communicate in this fashion overseas with a family member...however...the program was downloaded but whenever I click on it to open...I immediately get an "open file-security warning" window that asks if I want to run this file? I have two options, run or cancel...I choose run and get an error message that says," 32-bit self-extractor module has encountered a problem and needs to close" the app name is r94827.exe...I also have trouble downloading lately.

Anyone have any ideas? I appreciate any feedback at all...

Thanks

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#2 Enthusiast

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Posted 14 January 2006 - 08:07 AM

http://support.skype.com/index.php?_a=know...ndetails&_i=589

1)Make sure you have latest version of Skype. It can be found here: http://www.skype.com/download/

2) Close Skype

3) If you have router, please reboot your router

4) If you are behind proxy server, make sure you have set all proxy settings in Internet Explorer --> Tools --> Internet Options --> Connections --> LAN settings and in Skype under Tools --> Options --> Connection

5) If you are using windows built-in firewall,
Go to Start menu --> Settings --> Control Panel --> Windows firewall
If 'Don't allow exceptions' is ticked, please untick it.
Go to the 'Exceptions' tab
If there is Skype listed below, delete it.
Start Skype, you will be prompted to allow Skype to connect to internet, accept it.

6) If you are using some other firewall,
Go to Start menu --> Programs and select your firewall
Make sure that exceptions are allowed.
Go to 'Exceptions' tab
If there is Skype listed below, delete it
Start Skype, you will be prompted to allow Skype to connect to the internet, select 'Yes'

7) Start Skype

If it does not help, please have a look at our troubleshooter which addresses this error:
http://support.skype.com/?_a=troubleshooter




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