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Netbook can't connect to the internet


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7 replies to this topic

#1 RedonYellow

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Posted 25 July 2011 - 08:24 PM

I just got a new netbook, and I'm trying to connect to the internet via the lan ethernet cable. When I do, it says "unidentified public network" even though when I turned it on during set up, I specified home net work. Does 7 Starter only support wireless internet, or something?

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#2 Broni

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Posted 25 July 2011 - 08:40 PM

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

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#3 RedonYellow

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Posted 25 July 2011 - 08:56 PM

EDIT: Problem resolved.

Edited by RedonYellow, 25 July 2011 - 10:19 PM.


#4 Broni

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Posted 25 July 2011 - 09:00 PM

Some settings are wrong there...

Make sure, your computer is set to obtain IP address automatically.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
6. Click Obtain an IP Address Automatically, and then click OK.

If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.

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#5 RedonYellow

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Posted 25 July 2011 - 09:12 PM

It said that it could not preform some of those operations. I just took this computer out of the box, so It's odd that it's not working. The reason that I'm wondering if this is a 7 Starter issue is because my other netbook wouldn't connect with wired LAN internet. I just thought that the computer was malfunctioning. I'm using the internet on my notebook fine. The netbooks just refuse to use it.

#6 Broni

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Posted 25 July 2011 - 09:35 PM

I see no reason why netbook couldn't connect to the net while wired.
As I said your settings are not correct.

It said that it could not preform some of those operations.

That's pretty vague reply.
I need to know exact error and at what "operation" it happens.

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#7 RedonYellow

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Posted 25 July 2011 - 10:20 PM

The internet is working now. Thanks for your help :)

#8 Broni

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Posted 25 July 2011 - 10:21 PM

Care to share the solution?

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