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Cannot Use Windows Safe Mode


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11 replies to this topic

#1 Jessie711

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Posted 25 July 2011 - 08:06 PM

My computer (HP Pavilion Elite m9040n) has been shutting down more and more frequently. It first started after I upgraded from Vista to Win 7 64bit.

A problem has been detected and windows has shut down to prevent damage to your computer.
Technical Information: *** Stop: 0x0000007e (0XFFFFFFFFC0000005, 0xFFFFF800C0EDB74, 0xFFFFFF88002932968, 0xFFFFF880029321C0)

It usually happens after a Windows Update or other updates. At first running the Windows Repair Utility would solve the problem but sometimes I got a message that Windows Repair was unable to solve the problem. Now when I try to use Windows Repair the Blue Screen flashes and I get the above error message.

Now even when trying to start in Safe Mode, the Win Files load then the Blue Screen flashes and I’m back to (A problem has been detected and Windows has shut down etc.)

I am now running in the last known good configuration but I’m not sure if it will last.

Any help or suggestions in resolving this problem would be very much appreciated.

Thanks Jessie.

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#2 Broni

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Posted 25 July 2011 - 08:41 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Jessie711

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Posted 25 July 2011 - 09:27 PM

Thanks for the reply Broni is this what you need?

==================================================
Dump File : 072511-23602-01.dmp
Crash Time : 7/25/2011 10:10:03 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02d23142
Parameter 3 : fffff880`0a13b998
Parameter 4 : fffff880`0a13b200
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+10b142
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+10b142
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072511-23602-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 293,840
==================================================

==================================================
Dump File : 072011-28516-01.dmp
Crash Time : 7/20/2011 8:43:46 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02d6e142
Parameter 3 : fffff880`0dae0998
Parameter 4 : fffff880`0dae0200
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+10b142
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+10b142
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072011-28516-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 293,872
==================================================

==================================================
Dump File : 071511-38079-01.dmp
Crash Time : 7/15/2011 2:10:00 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02ca9c0f
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071511-38079-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 293,496
==================================================

==================================================
Dump File : 041411-31168-01.dmp
Crash Time : 4/14/2011 8:27:56 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa80`190c6010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02d7aac7
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041411-31168-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 293,864
==================================================

==================================================
Dump File : 030811-31044-01.dmp
Crash Time : 3/8/2011 1:34:56 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa80`190d6010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02d42ac7
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030811-31044-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 293,376
==================================================

Jessie

#4 Broni

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Posted 25 July 2011 - 09:37 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#5 Jessie711

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Posted 26 July 2011 - 05:42 PM

Security Check

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Adobe Flash Player
Adobe Reader X (10.1.0)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Malwarebytes' Anti-Malware mbamservice.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
Malcolms Desktop SecurityCheck.exe
Malcolms AppData Local Temp\RarSFX1\SecurityCheck\Objlist.exe
[b]``````````End of Log```````````

=====================================================================

MiniToolBox by Farbar
Ran by Malcolms (administrator) on 25-07-2011 at 21:47:43
Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Malcolms-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.actdsltmp

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Intel® 82566DC-2 Gigabit Network Connection
Physical Address. . . . . . . . . : 00-1D-60-65-01-68
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::88ca:eedb:96c4:4bdb%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, July 25, 2011 8:08:21 PM
Lease Expires . . . . . . . . . . : Tuesday, July 26, 2011 8:08:20 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234888544
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-8F-4C-40-00-1D-60-65-01-68
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.3.65
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.domain.actdsltmp:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3007:16d5:3f57:fe99(Preferred)
Link-local IPv6 Address . . . . . : fe80::3007:16d5:3f57:fe99%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: home.domain.actdsltmp
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 74.125.127.104
74.125.127.105
74.125.127.106
74.125.127.147
74.125.127.99
74.125.127.103


Pinging google.com [74.125.127.103] with 32 bytes of data:
Reply from 74.125.127.103: bytes=32 time=58ms TTL=52
Reply from 74.125.127.103: bytes=32 time=62ms TTL=52

Ping statistics for 74.125.127.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 62ms, Average = 60ms
Server: home.domain.actdsltmp
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 209.191.122.70
67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56


Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=74ms TTL=53
Reply from 72.30.2.43: bytes=32 time=67ms TTL=53

Ping statistics for 72.30.2.43:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 74ms, Average = 70ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 1d 60 65 01 68 ......Intel® 82566DC-2 Gigabit Network Connection
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.102 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.102 276
192.168.1.102 255.255.255.255 On-link 192.168.1.102 276
192.168.1.255 255.255.255.255 On-link 192.168.1.102 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.102 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.102 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:3007:16d5:3f57:fe99/128
On-link
11 276 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::3007:16d5:3f57:fe99/128
On-link
11 276 fe80::88ca:eedb:96c4:4bdb/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/25/2011 09:47:43 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/25/2011 05:42:03 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/25/2011 05:34:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/25/2011 05:32:03 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/25/2011 02:41:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/25/2011 00:58:23 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/25/2011 00:58:23 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/25/2011 00:39:37 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/25/2011 00:39:37 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/25/2011 00:39:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (07/25/2011 02:39:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:39:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:37:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:37:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:32:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:32:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:30:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:30:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:25:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/25/2011 02:25:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 8191.3 MB
Available physical RAM: 5737.18 MB
Total Pagefile: 16380.75 MB
Available Pagefile: 13967.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:289.04 GB) (Free:157.02 GB) NTFS
2 Drive d: (HP_Pavilion) (Fixed) (Total:298.09 GB) (Free:296.95 GB) NTFS
3 Drive e: (FACTORY_IMAGE) (Fixed) (Total:9.05 GB) (Free:0.91 GB) NTFS
11 Drive m: (Media Drive) (Fixed) (Total:931.51 GB) (Free:653.24 GB) NTFS

========================= Users: ========================================

User accounts for \\MALCOLMS-PC

Administrator Guest Malcolms


== End of log ==


=============================================================================


Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7279

Windows 6.1.7600
Internet Explorer 9.0.8112.16421

7/26/2011 2:13:06 PM
mbam-log-2011-07-26 (14-13-06).txt

Scan type: Quick scan
Objects scanned: 192360
Time elapsed: 6 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


===============================================================


When I run GMER I get a message. (GMER hasn’t found any system modifications)


================================================================

#6 Broni

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Posted 26 July 2011 - 07:26 PM

Yeah, nothing there.

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps HERE

=======================================================================

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#7 Jessie711

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Posted 29 July 2011 - 11:14 AM

Broni

The hard drive checked out OK.

The computer originally shipped with 3GB of RAM (2 x 1GB and 2x 512MB). I upgraded the RAM to 8GB on 12/09/10 (4 x 2GB modules).

I removed the entire RAM and then reinstalled one module at a time and ran memtest86+ on each module; one of them had 15 Errors.

I reinstalled the RAM 2GB in slot 1 and 3 and the original 1GB in slot 2 and 4 giving me a total of 6GB. (I’m not sure this is the correct order) but the computer rebooted OK and I have installed of the Windows updates without issue.

I did get one puzzling message.

Solve a problem with Windows Internet Explorer 8
Windows Internet Explorer 8 has stopped working properly.
To solve this problem, follow the steps in this Microsoft Support Knowledge Base (KB) article online:


Puzzling because I’m running Windows IE9 not Windows IE8.

Thanks for the help very much appreciated. :thumbsup:

Jessie

#8 Broni

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Posted 29 July 2011 - 11:20 AM

So I assume all initial issues have been solved, correct?

I did get one puzzling message.

When exactly did it happen?
Happened just once?

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#9 Jessie711

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Posted 29 July 2011 - 12:57 PM

As far as I can tell all the initial issues have been resolved.

I noticed the message in the Action Center after I installed the Windows Updates. I have since run RegZooka and cleared up the registry then I did a restart. Now the Action center shows no current issues detected.

#10 Broni

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Posted 29 July 2011 - 02:08 PM

I have since run RegZooka and cleared up the registry.

Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


Edited by Broni, 29 July 2011 - 02:09 PM.

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#11 Jessie711

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Posted 29 July 2011 - 02:20 PM

Thanks for the advice, I will be sure and not do it again.

#12 Broni

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Posted 29 July 2011 - 02:36 PM

...or 50 lashes.....LOL

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