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Hardware Failure


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#1 lshaffer_69

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Posted 25 July 2011 - 04:19 PM

So when I boot my computer and windows opens up and asks for my password my keyboard and mouse wont work. If I hit f12 it does go to the boot options.

I have a dell XPS 420 with windows 7 pro.


Things I have done:

[*]Safe-mode: didn't work
[*]System restore did not fix the problem but the mouse and keyboard worked during that process.
[*]CPU does not have ps/2 inputs.
[*]I have wireless Logitech keyboard and mouse and tried usb mouse and keyboard and it didn't work.
[*]I tried redo windows 7 but during installation I got a hardware error that stopped it.

[/list]Screen read
status: 0xc00000e9

info:An unexpected I/O error has occurred


I ran diagnostics to no prevail.

I am just starting school for IT but obviously not taken enough classes yet.

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#2 Larry D. Lawrence II

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Posted 01 August 2011 - 11:47 PM

The error message relates to a hardware error pertaining to your computer's BIOS. Basically it is telling you that the computer is not able to reliably communicate with the hard drive. make sure you have no external devices plugged in to your computer (printers scanners Cameras etc...), there might be some drivers conflicting. You might need to remove sound card etc.. from BIOS.
NOTE: Modifying BIOS settings incorrectly can cause serious problems that may prevent your computer from booting

Larry D. Lawrence II
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#3 hamluis

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Posted 02 August 2011 - 10:02 AM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When the auto-scan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Input/output errors can be caused by loose connections on drives also...you might check Event Viewer for any errors denoting Disk 1, etc.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

Louis

#4 rotor123

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Posted 03 August 2011 - 04:18 PM

Try running hard drive and memory diagnostics. Available on the F12 Boot options menu.
You can also run a whole computer diagnostic from there.

FWIW I did see this on a older Dell laptop last week. Keyboard worked up until password screen to log into windows. A fresh Reload of Win7 fixed it.

Good luck

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