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File Association problem after virus removal


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#1 alyssaleah

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Posted 25 July 2011 - 01:20 PM

I am trying to fix my parents Dell Inspiron 9300 running Windows XP Home Edition. They had a virus on it but I walked them through getting off using Malwarebytes Anti-Malware and Spybot Search and Destroy but they are still have an issue. I am not sure what the virus was because they had already removed it, but now whenever I try to open a program on the computer, the "open with" window comes up saying "Choose the program you would like to use to open this file:" If I try to open Help, I get a message saying "help.exe application not found." I am able to get the control panel open.
I did some research on my own and found this http://www.dougknox.com/xp/file_assoc.htm as a possible solution. I downloaded it to another computer and got it to run off a flash drive on the broken one but it did not solve the problem. Any suggestions?

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#2 cryptodan

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Posted 25 July 2011 - 01:35 PM

Can you tell us what virus they had, and can you have them send you the log so that we can look at it, or if you have access to the machine post it here.

#3 alyssaleah

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Posted 25 July 2011 - 02:49 PM

I don't know the name of the vius because it was already one when I got here. Here is the MBAM log- is that what you mean?
Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6790

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 6.0.2900.5512

6/6/2011 11:09:45 PM
mbam-log-2011-06-06 (23-09-45).txt

Scan type: Full scan (C:\|)
Objects scanned: 290871
Time elapsed: 1 hour(s), 16 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 cryptodan

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Posted 25 July 2011 - 02:50 PM

Please update Malwarebytes Anti-Malware.




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