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AVG Free 2011 - Running update gives a "General Error"


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46 replies to this topic

#1 musicfanzz

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Posted 25 July 2011 - 09:39 AM

Hi All,

As mentioned in the topic title, I had encountered a "General Internal Error" when running Update on my AVG Free 2011 Anti-virus.

The additional message displayed the following:

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Context: MSI action failed.


I tried to search online for a solution.

It seemed that some ppl encountered the same issue as well, and after uninstalling AVG & reinstalling it, it had resolved.

Hence, I uninstalled it as well.

But, when I attempted to re-install the AVG (with the latest download file), it prompted the same error as well:

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Context: MSI action failed.


In addition, when I tried to run Windows Update, the system also prompted "Cannot be installed".

Anyone who can advise me on what I should do next?

Thanks in advance.

Regards,
Tracy

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#2 jntkwx

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Posted 25 July 2011 - 12:25 PM

Hi musicfanzz,

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.


:step1: Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please post the contents of that document.


:step2: Please download MiniToolBox and run it.

Checkmark following boxes:
  • List last 10 Event Viewer log
Click Go and post the result.


In your next reply, please include:
  • Security Check log
  • MiniToolBox log
  • Besides these error messages, do you notice anything else odd?

Regards,
Jason

 

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#3 musicfanzz

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Posted 27 July 2011 - 09:47 AM

Hi Jason,

Thanks in advance, for looking into this issue of mine.

I've downloaded both SecurityCheck & MiniTool.

Please refer below for the Security Check log:

Results of screen317's Security Check version 0.99.18
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
AVG PC Tuneup 2011
ESET Online Scanner v3
PC Tools Firewall Plus 6.0
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
AVG PC Tuneup 2011
Java™ 6 Update 26
Adobe Flash Player
Adobe Reader X (10.1.0)
Mozilla Firefox (2.0.0) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

PC Tools Firewall Plus FWService.exe
PC Tools Firewall Plus FirewallGUI.exe
``````````End of Log````````````



Below is the log file for the MiniToolBox:

MiniToolBox by Farbar
Ran by tracyong (administrator) on 27-07-2011 at 22:44:13
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/26/2011 11:01:00 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2446704, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/25/2011 11:01:10 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2446704, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/25/2011 10:36:04 PM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (07/25/2011 00:14:50 AM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (07/24/2011 11:01:07 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2518864, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/24/2011 11:00:28 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2478658, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/23/2011 11:09:35 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2518864, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/23/2011 11:08:57 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2478658, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/23/2011 00:15:24 AM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (07/23/2011 00:05:21 AM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.


System errors:
=============
Error: (07/27/2011 10:11:04 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (07/27/2011 10:03:28 PM) (Source: Service Control Manager) (User: )
Description: The gsensor service failed to start due to the following error:
%%2

Error: (07/27/2011 10:03:28 PM) (Source: Service Control Manager) (User: )
Description: The Automatic LiveUpdate Scheduler service failed to start due to the following error:
%%3

Error: (07/26/2011 11:41:14 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/26/2011 11:41:13 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/26/2011 11:41:11 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/26/2011 11:41:09 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/26/2011 11:41:08 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/26/2011 11:41:06 PM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/26/2011 11:41:04 PM) (Source: 0) (User: )
Description: \Device\CdRom0


Microsoft Office Sessions:
=========================
Error: (07/26/2011 11:01:00 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb244670410331601msif9.0.40215.0installx86xp0

Error: (07/25/2011 11:01:10 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb244670410331601msif9.0.40215.0installx86xp0

Error: (07/25/2011 10:36:04 PM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (07/25/2011 00:14:50 AM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (07/24/2011 11:01:07 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb251886410331601msif9.0.40215.0installx86xp0

Error: (07/24/2011 11:00:28 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb247865810331601msif9.0.40215.0installx86xp0

Error: (07/23/2011 11:09:35 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb251886410331601msif9.0.40215.0installx86xp0

Error: (07/23/2011 11:08:57 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb247865810331601msif9.0.40215.0installx86xp0

Error: (07/23/2011 00:15:24 AM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (07/23/2011 00:05:21 AM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)


== End of log ==


Other error which I encountered include:
1. Unable to run Windows Update successfully.

Hopefully this is the only additional error that I have.

Please advise.

Thanks.

Regards,
Tracy

#4 jntkwx

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Posted 27 July 2011 - 09:55 AM

Hi Tracy,

Try following the steps listed under Resolution: http://support.microsoft.com/kb/315353
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#5 musicfanzz

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Posted 27 July 2011 - 10:12 AM

Hi Jason,

What should I do after I performed those steps under "Resolution"?

#6 jntkwx

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Posted 27 July 2011 - 10:17 AM

Are you still getting an error when you try to reinstall AVG?

Edited by jntkwx, 27 July 2011 - 10:17 AM.

Regards,
Jason

 

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#7 musicfanzz

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Posted 27 July 2011 - 10:28 AM

Hi Jason,

Actually, I had tried those same steps under "Resolution" previously (before I posted in this forum).

I had followed the 5 steps to type in the 2 instructions in the command prompt.

When I went on to verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry, I noticed that my settings in the system has already gotten the correct permissions. Hence, no further action required on this.

After which, I attempted to re-install AVG.

But, the same error prompted:

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Context: MSI action failed.


Any idea what I should do next?

#8 jntkwx

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Posted 27 July 2011 - 10:36 AM

Let's try reinstalling Windows Installer

Then try reinstalling AVG.

If you still run into the same "The Windows Installer Service could not be accessed." error, let's try repairing corrupt operating system files.
Please follow the directions here: http://www.bleepingcomputer.com/forums/topic43051.html
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#9 musicfanzz

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Posted 27 July 2011 - 11:08 AM

Hi Jason,

Still encountered the same error when re-installing AVG.

From the link that you provided (on the repair of system files):

Instructions
1.Locate your Windows XP installation CD. If you don't have one, you'll need to locate a directory on your system that's named"i386" (without the quotes). This directory may be on a hidden partition on your hard drive.
Qn: I do not have the Windows XP installation CD. Is there a specific file we need to check for? Upon performing the search for all files & folders with "i386", the system returns many results.

2.Go to Start, then to Run, and type in "SFC.EXE /SCANNOW" (without the quotes - and with a space between the SFC.EXE and the /SCANNOW). The press Enter. (For VISTA, go to Start and type in the above information, then go to the top of the box and right click on SFC.EXE /SCANNOW and select "Run As Administrator")
Qn: Do I skip Step 1, and perform Step 2 directly?

3.The program may (or it may not) ask you for your Windows XP installation CD - please insert it at the prompt. If it doesn't ask you for the CD this means that it wasn't necessary to replace any files.

4.In the event the the system asks you for the CD, you must visit Windows Update immediately after the scan is completed (Please note that there won't be any confirmation dialog - the program will just exit without telling you anything).

5.If this doesn't repair the problem with your system other troubleshooting procedures are required.

#10 jntkwx

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Posted 27 July 2011 - 11:14 AM

Hi Jason,
Instructions
1.Locate your Windows XP installation CD. If you don't have one, you'll need to locate a directory on your system that's named"i386" (without the quotes). This directory may be on a hidden partition on your hard drive.
Qn: I do not have the Windows XP installation CD. Is there a specific file we need to check for? Upon performing the search for all files & folders with "i386", the system returns many results.

2.Go to Start, then to Run, and type in "SFC.EXE /SCANNOW" (without the quotes - and with a space between the SFC.EXE and the /SCANNOW). The press Enter. (For VISTA, go to Start and type in the above information, then go to the top of the box and right click on SFC.EXE /SCANNOW and select "Run As Administrator")
Qn: Do I skip Step 1, and perform Step 2 directly?


The i386 folder should be located at C:\i386 There is not a specific file we're checking for, as SFC is checking a whole bunch of files. If it finds a file that is corrupt, it tries to use the XP CD. Since you don't have it, click on Browse and select C:\i386 (this is a folder where a lot of copies of Windows XP files are stored), so that SFC can attempt to replace the file with a known good copy from the i386 folder. Does this make sense?
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#11 musicfanzz

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Posted 28 July 2011 - 10:12 AM

Hi Jason,

I had just finished running this command "SFC.EXE /SCANNOW".

It had completed without any errors prompted, or asking for the installation CD.

So, what is the next step?

Try installing the AVG again?

Please advise.

Thanks.

Regards,
Tracy

#12 jntkwx

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Posted 28 July 2011 - 10:49 AM

:step1: Before reinstalling AVG, download and run the AVG Remover Tool. Reboot your computer.

:step2: Then download a new version of AVG 2011 (166 MB file. Depending on your internet connection, this may take some time to download.)

:step3: Regardless of if you were successful reinstalling AVG or not, please re-download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer Log Errors
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go . Please put code boxes around just this log, like this, but without the x: [xcode] MiniToolBox log [/xcode]
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#13 musicfanzz

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Posted 28 July 2011 - 12:15 PM

Hi Jason,

I had run the AVGRemover and also attempted to install the latest AVG 2011 (provided from your link).

But, I still encountered the same "MSI error"! :(

Here's is the log after I run the MiniToolBox:-

[color="#0000FF"]MiniToolBox by Farbar 
Ran by tracyong (administrator) on 29-07-2011 at 01:06:42
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
ProxyServer: proxy.singnet.com.sg:8080

========================= FF Proxy Settings: ============================== 

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp 
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : TRACY

        Primary Dns Suffix  . . . . . . . : 

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet

        Physical Address. . . . . . . . . : 00-16-36-3D-D8-D8



Ethernet adapter Wireless Network Connection:



        Connection-specific DNS Suffix  . : 

        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection

        Physical Address. . . . . . . . . : 00-13-02-21-FE-38

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.100

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 218.186.1.58

                                            202.156.1.48

                                            218.186.1.88

        Lease Obtained. . . . . . . . . . : Friday, July 29, 2011 1:04:04 AM

        Lease Expires . . . . . . . . . . : Saturday, July 30, 2011 1:04:04 AM

Server:  dns6.maxonline.com.sg
Address:  218.186.1.58

Name:    google.com
Addresses:  74.125.235.49, 74.125.235.50, 74.125.235.51, 74.125.235.48
	  74.125.235.52



Pinging google.com [74.125.235.50] with 32 bytes of data:



Reply from 74.125.235.50: bytes=32 time=96ms TTL=53

Reply from 74.125.235.50: bytes=32 time=15ms TTL=52



Ping statistics for 74.125.235.50:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 15ms, Maximum = 96ms, Average = 55ms

Server:  dns6.maxonline.com.sg
Address:  218.186.1.58

Name:    yahoo.com
Addresses:  69.147.125.65, 72.30.2.43, 98.137.149.56, 209.191.122.70
	  67.195.160.76



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Reply from 72.30.2.43: bytes=32 time=431ms TTL=53

Reply from 72.30.2.43: bytes=32 time=252ms TTL=53



Ping statistics for 72.30.2.43:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 252ms, Maximum = 431ms, Average = 341ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 16 36 3d d8 d8 ...... Broadcom NetLink (TM) Gigabit Ethernet - Packet Scheduler Miniport
0x3 ...00 13 02 21 fe 38 ...... Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1   192.168.1.100	  25
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1	  1
      192.168.1.0    255.255.255.0    192.168.1.100   192.168.1.100	  25
    192.168.1.100  255.255.255.255        127.0.0.1       127.0.0.1	  25
    192.168.1.255  255.255.255.255    192.168.1.100   192.168.1.100	  25
        224.0.0.0        240.0.0.0    192.168.1.100   192.168.1.100	  25
  255.255.255.255  255.255.255.255    192.168.1.100               2	  1
  255.255.255.255  255.255.255.255    192.168.1.100   192.168.1.100	  1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/29/2011 01:04:36 AM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)

Error: (07/28/2011 11:01:39 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2446704, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/27/2011 11:58:00 PM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)

Error: (07/27/2011 11:01:11 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2446704, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/26/2011 11:01:00 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2446704, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/25/2011 11:01:10 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2446704, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/25/2011 10:36:04 PM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (07/25/2011 00:14:50 AM) (Source: MsiInstaller) (User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (07/24/2011 11:01:07 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2518864, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (07/24/2011 11:00:28 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2478658, P2 1033, P3 1601, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.


System errors:
=============
Error: (07/29/2011 01:04:36 AM) (Source: DCOM) (User: tracyong)
Description: The server {000C101C-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (07/29/2011 01:04:06 AM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly.  It has done this 3 time(s).

Error: (07/29/2011 01:04:06 AM) (Source: DCOM) (User: tracyong)
Description: The server {000C101C-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (07/29/2011 01:03:36 AM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly.  It has done this 2 time(s).

Error: (07/29/2011 01:03:29 AM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly.  It has done this 1 time(s).

Error: (07/29/2011 01:00:36 AM) (Source: Service Control Manager) (User: )
Description: The gsensor service failed to start due to the following error: 
%%2

Error: (07/29/2011 01:00:36 AM) (Source: Service Control Manager) (User: )
Description: The Automatic LiveUpdate Scheduler service failed to start due to the following error: 
%%3

Error: (07/28/2011 11:04:40 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2446704).

Error: (07/28/2011 11:01:42 PM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly.  It has done this 1 time(s).

Error: (07/28/2011 11:01:35 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1067" attempting to start the service MSIServer with arguments ""
in order to run the server:
{000C101C-0000-0000-C000-000000000046}


Microsoft Office Sessions:
=========================
Error: (07/29/2011 01:04:36 AM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)

Error: (07/28/2011 11:01:39 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb244670410331601msif9.0.40215.0installx86xp0

Error: (07/27/2011 11:58:00 PM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)

Error: (07/27/2011 11:01:11 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb244670410331601msif9.0.40215.0installx86xp0

Error: (07/26/2011 11:01:00 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb244670410331601msif9.0.40215.0installx86xp0

Error: (07/25/2011 11:01:10 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb244670410331601msif9.0.40215.0installx86xp0

Error: (07/25/2011 10:36:04 PM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (07/25/2011 00:14:50 AM) (Source: MsiInstaller)(User: tracyong)tracyong
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (07/24/2011 11:01:07 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb251886410331601msif9.0.40215.0installx86xp0

Error: (07/24/2011 11:00:28 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb247865810331601msif9.0.40215.0installx86xp0


=========================== Installed Programs ============================

µTorrent (Version: 2.2.1)
Acer eDataSecurity Management (Version: 1.00.26)
Acer eDataSecurity Management 1.00.26 (Version: 1.00.26)
Acer eLock Management (Version: 1.7.11.23)
Acer Empowering Technology framework (Version: 2.1.21.41)
Acer eNet Management (Version: 1.01.3.007)
Acer ePerformance Management (Version: 1.0.10.21)
Acer ePower Management (Version: 1.8.8.057)
Acer ePresentation Management (Version: 1.1.4.819)
Acer eSettings Management (Version: 1.3.5.42)
Acer GraviSense (Version: 1.0.0.6)
Acer GridVista (Version: 2.52.0111)
Acer OrbiCam Driver
Acer OrbiCam Software (Version: 9.40.0000)
Acer Screensaver (Version: 1.0.0)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Photoshop Elements 2.0 (Version: 2.0)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Adobe Shockwave Player (Version: 10.2.0.22)
AiO_Scan (Version: 43.0.217.000)
Ask Toolbar (Version: 1.12.1.0)
AudibleManager (Version: 2089883136.1000.2089883078.2090328384)
AVG PC Tuneup 2011 (Version: 10.0.0.24)
Creative MediaSource 5 (Version: 5.00)
Creative Removable Disk Manager
Creative System Information
Creative ZEN V Series (R2) (Version: 1.0)
CutePDF Writer 2.8
ESET Online Scanner v3
HDAUDIO Soft Data Fax Modem with SmartCP
HP Image Zone 4.2 (Version: 4.2)
HP PSC & OfficeJet 4.2
Intel(R) Graphics Media Accelerator Driver (Version: 6.14.10.4436)
Intel(R) PROSet/Wireless Software
Java Auto Updater (Version: 2.0.5.1)
Java(TM) 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
mCore (Version: 5.40.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft AppLocale (Version: 1.0.0)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage (Version: 10.0.2627.0)
Microsoft Search Enhancement Pack (Version: 1.3.59.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Windows Application Compatibility Database
Microsoft Works (Version: 08.05.0818)
mMHouse (Version: 5.40.0000)
Mozilla Firefox (2.0.0.16) (Version: 2.0.0.16 (en-US))
mPfMgr (Version: 5.40.0000)
mProSafe (Version: 9.00.0000)
MSN
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 6.0 (Version: 6.00.101)
muvee photoMemories stylePack (Version: 6.00.101)
muvee Vacation stylePack (Version: 6.00.106)
mWlsSafe (Version: 9.00.0000)
mXML (Version: 5.40.0000)
NTI Backup NOW! 4 (Version: 4)
NTI CD & DVD-Maker (Version: 7)
PC Tools Firewall Plus 6.0 (Version: 6.0)
PowerDVD
PPSÓÎĎ· V1.0.1.238 (Version: 1.0.1.238)
PPStream V2.7.0.1208 Final (Version: 2.7.0.1208)
QFolder (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 2.02)
Scan (Version: 4.1.0.0)
Segoe UI (Version: 14.0.4327.805)
Symantec KB-DocID:2003093015493306 (Version: 1.0.0.1)
Synaptics Pointing Device Driver (Version: 7.12.13.0)
Tablet (Version: 4.78)
Texas Instruments PCIxx21/x515 drivers. (Version: 1.13.0000)
TIxx21 (Version: 1.13.0000)
VC 9.0 Runtime (Version: 1.0.0)
VideoLAN VLC media player 0.8.6c (Version: 0.8.6c)
WebFldrs XP (Version: 9.50.7523)
WIDCOMM Bluetooth Software (Version: 5.0.1.1400)
WildTangent Web Driver
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20061027.150806)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
ZENcast Organizer

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 502.04 MB
Available physical RAM: 187.41 MB
Total Pagefile: 1978.96 MB
Available Pagefile: 1467.29 MB
Total Virtual: 2047.88 MB
Available Virtual: 1990.45 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:35.06 GB) (Free:10.42 GB) FAT32
2 Drive d: (ACERDATA) (Fixed) (Total:35.55 GB) (Free:9.79 GB) FAT32

========================= Users: ========================================

User accounts for \\TRACY

Administrator            ASPNET                   Guest                    
HelpAssistant            SUPPORT_388945a0         tracyong                 


== End of log ==[/color] 


#14 jntkwx

jntkwx

  • Malware Response Team
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Posted 28 July 2011 - 01:14 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    :reg
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

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#15 musicfanzz

musicfanzz
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  • Local time:05:08 PM

Posted 29 July 2011 - 09:12 AM

Hi Jason,

Please refer to below for the log after running SystemLook:

SystemLook 04.09.10 by jpshortstuff
Log created at 22:11 on 29/07/2011 by tracyong
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"= 0x0000000020 (32)
"Start"= 0x0000000003 (3)
"ErrorControl"= 0x0000000001 (1)
"ImagePath"="C:\WINDOWS\system32\msiexec.exe /V"
"DisplayName"="Windows Installer"
"DependOnService"="RpcSs"
"DependOnGroup"=" "
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]


-= EOF =-





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