Hello bethkat9 and welcome to BC.
To get this whole process started, you should probably start here:
The key is patience. The folks here are wonderful but get a lot of requests.
The upside is that once they begin to help you with your computer, they can tackle even the worst of the worst.
Also, please always provide as much information as possible: the make of your machine, what O/S you're running, any strange behavior, screenshots (if you've got them) etc. The more information given on the frontside, the less back-and-forth asking of questions needs to happen.
Again, welcome to Bleeping Computer and good luck.