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Hacking ?


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#1 bethkat9

bethkat9

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Posted 25 July 2011 - 04:54 AM

Hi.......new member here, Newcastle UK; novice. I have had an online account hacked twice, (once after new password introduced) , and monies removed. My provider tells me I MUST have given my username / password knowingly or unknowingly over the internet I HAVEN'T !!(I don't think ?) I have Kaspersky I.S. installed, along with Spybot and Malware Antispyware. My provider has stopped me from using the account online unless I can give evidence / proof that my computer is not infected ??. Hijackthis has been recommended but I would first hope that someone can advise on its use; and of course any other advice would be appreciated. :busy: :dance:

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#2 Winterland

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Posted 25 July 2011 - 05:33 AM

Hello bethkat9 and welcome to BC.

To get this whole process started, you should probably start here:

http://www.bleepingcomputer.com/forums/topic182397.html

The key is patience. The folks here are wonderful but get a lot of requests.

The upside is that once they begin to help you with your computer, they can tackle even the worst of the worst.

Also, please always provide as much information as possible: the make of your machine, what O/S you're running, any strange behavior, screenshots (if you've got them) etc. The more information given on the frontside, the less back-and-forth asking of questions needs to happen.

Again, welcome to Bleeping Computer and good luck.


Winterland

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