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Firefox - Will Not Open Or Uninstall

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#1 johnwmck


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Posted 25 July 2011 - 04:46 AM

I have a Lenova T61 notebook with Vista OS.

Recently Firefoxe's desktop icon changed to an unbranded (plain) icon; like that of a file icon without a .extension. I cannot associate a particular or deliberate change to system or Firefox settings that may have contributed. And when I double click on the icon to open, I get the message: 'Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

So I tried a system restore to roll back to earlier system settings. The system hung during restore - so I overode a shut down after waiting and waiting. When booting up again, a Windows message said something like system restore did not complete, would you like to complete now - I selected yes - restore process ran through to presumed successful completion - so I then did a reboot - the message was there again so I presume was not successful - and the Firefox icon was still 'plain' and would not open.

I then opened Uninstall Programs widget from within Control Panel - when clicking on Firefox to initiate uninstall, nothing happens. So I went direct to Firefox's program folders area and clicked directly on the uninstall exe and nothing happens.

So I download and install Firefox 5.01, supposedly successfully, and same scenario with its desktop icon and program uninstall from Control Panel and FF program folders.

I opened into Safe Mode and FF icon is as usually branded by FF and opens fine.

I switch off AVG Guard - same problem still exists. Running Zone Alarm Free Firewall with Firefox ticked on all Access and Server options.

I do not know what to do from here. Please assist - anyone!!!

Thank you.

Kind regards

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#2 hamluis



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Posted 25 July 2011 - 11:47 AM

Similar problems with any other browser...IE, for example (since it's already part of Windows)?


#3 johnwmck

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Posted 28 July 2011 - 05:10 AM

Thanks Louis
Any suggestions regards solving the problem. I particularly do not wish to reformat Windows and setup my working environment from scratch. I much prefer to solve the problem within current installation. And there is the System Restore that did not complete....
Is there an alternative BC forum list that I should transfer my topic to to generate some solution based recommendations - should my topic be listed as a Malware enquiry?
Yours and anyone in anticipation.

#4 tork


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Posted 28 July 2011 - 06:52 AM

According to the Forum Moderator's post (6-22-11) on the official zone alarm forum, Firefox 5 is not supported by zone alarm yet.

Firefox 5 just became officially available today.

ZoneAlarm does not support Firefox 5 at this time. We are working on an upgrade so that will be supported.

ZoneAlarm will support IE8, IE9, FF3 and FF4 with current 10.x versions of ZoneAlarm.


try uninstalling firefox when the computer is running in safe mode

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