I’m trying to help my sister with her laptop issues. She doesn’t do Windows & drivers updates because she says they always cause issues & she gets the blue screen & has to do System Restore, so I don’t know if that could be causing this issue. I’ve tried doing some updates, but same thing – blue screen, reboot loop, and I end up just going into safe mode & doing a system restore. Whatever you need from me, let me know, I’ll download it, post my results, etc. I’d appreciate any help. (If I do end up having to do lots of updates, which order do I do them in? Windows updates before drivers? Certain drivers before other drivers?)
I’ve run Malwarebytes – everything ok. I’ve run Memtest – everything ok. It seems like it runs pretty slowly. I ran DiskCleanup. I ran ScanDisk in SafeMode, and it said some problem files were found & fixed.
Windows Vista Home Premium
Intel® Core™2 Duo CPU T6400 2.00GHz
4.00 GB RAM
Mobile Intel® 4 Series Express Chipset Family
In Device manager, she has yellow exclamation marks next to Base System Device, Ethernet Controller, and SM Bus Controller under the Other Devices category.
I downloaded BlueScreenview. I have attached the results. Thanks in advance.