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Vista Security virus


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7 replies to this topic

#1 NatalieV

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Posted 24 July 2011 - 07:43 PM

Hello,

About two weeks ago I got this virus, with the fake Vista security program popping up. I was able to at least partially remove it and stop the fake program from popping up using Ad-Aware and Malwarebytes scans. This virus came back today, with the same Vista security materials constantly popping up. Again, I was able to remove the worst of it with Ad-Aware and Malwarebytes scans, which both detected and removed items indicated as Trojans. The process associated with the virus in Task Manager was ggv.exe. I am still able to go on the Internet and the fake virus program isn't popping up, but I'm not convinced it is totally gone since it has a history of recurring.

I have attached the DDS logs. The GMER scan has been running for over a full 24 hours and it's making my computer very sluggish. I will certainly post that log when it is finished if so desired. Or, an alternative to this scan that would run better would be appreciated.

I appreciate any help.

Attached Files


Edited by NatalieV, 25 July 2011 - 06:43 PM.


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#2 HelpBot

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Posted 03 August 2011 - 07:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you!

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

First, I need to know if you still need help! To tell me this, please click on http://www.bleepingcomputer.com/logreply/411059 and follow the instructions there. If you no longer need help, this is all you need to do. If you do need help please continue below.

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If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 NatalieV

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Posted 03 August 2011 - 10:21 PM

I would still really like help with this issue, but I am out of town for a while and not sure when I will be with the infected computer again in order to run new scans and post logs.

#4 Jack&Jill

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Posted 05 August 2011 - 12:03 AM

Hello NatalieV :),

Welcome to Bleeping Computer. I am Jack&Jill, and I will be helping you out.

Before we go further, there are a few things that I would like to make clear so that we are share the same understanding.
  • Please observe and follow these Board Rules and Terms of Use.
  • Any advice is for your computer only and is taken at your own risk. Fixes sometimes will cause unexpected results, but I will do my best to assist you.
  • Please read the instructions carefully and follow them closely, in the order they are presented to you.
  • If you have any doubts or problems during the fix, please stop and ask.
  • All the tools that I will ask you to download and use are safe. Please allow if prompted by any of your security softwares.
  • Do not use or run any malware cleaning tools without supervision as they may cause more harm if improperly used.
  • Refrain from installing any new programs except those that I request during the fix to prevent interference to my diagnosis of the problem.
  • Lack of malware symptoms does not mean your computer is clean. Stick to this topic until I give the All Clear.
  • If you do not reply within 5 days, this topic will be closed.
If you are agreeable to the above, then everything should go smoothly :) . We may begin.

--------------------

When you are back, please post the latest logs from DDS and GMER as outlined by HelpBot. Since you have informed about being out of town, I will not close the topic in 5 days. Could you give an estimation how long you will be away?

Have a safe trip.

Jack&Jill
MRU Teacher of Malware Removal University.
Member of ASAP and UNITE.


#5 NatalieV

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Posted 05 August 2011 - 09:58 AM

I may be back with the computer next weekend, but I don't think that I will be around long enough in order to fully resolve the issue--doesn't it usually take longer than a weekend to resolve such problems and run the appropriate scans, etc?

Also, do you have any insight into the fact that it took almost three full days for the scan to run to produce the GMER log? (I followed the directions properly, making sure to uncheck certain options for the scan that may cause it to take longer). The fact that the scan takes so long is another reason that I am not sure I would be able to resolve the issue within the next weekend I'd be around the computer.

Thanks for your response.

#6 Jack&Jill

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Posted 05 August 2011 - 01:32 PM

Hello NatalieV :),

We will need a couple of days to resolve your issue, depending on the availability of the both of us.

If you are having problem running GMER, please skip it for now and just get me the fresh DDS logs.

Jack&Jill
MRU Teacher of Malware Removal University.
Member of ASAP and UNITE.


#7 NatalieV

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Posted 05 August 2011 - 04:55 PM

Great, I will try to post next weekend if I am around. If not, it's probably safe to assume the topic can be closed and I'll try again if I am ever in town for longer.

#8 Jack&Jill

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Posted 23 August 2011 - 11:38 AM

Hello NatalieV :),

It has been more than two weeks since you last attempted to post the logs that I requested. Since you are quite tied up for the moment or away on important matters, I will now close this topic.

Please start a new topic when you are available to dedicate time to cleaning up your computer. Take care.

Jack&Jill
MRU Teacher of Malware Removal University.
Member of ASAP and UNITE.





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