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Cannot Connect to HTTPS Sites


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#1 Sightless

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Posted 24 July 2011 - 05:26 PM

Hi everyone, every time I try to connect to a site with HTTPS enabled, the site will just appear to load forever, or will load with no formatting at all, there will be no images or anything. The majority of the time the site will not load at all. This happens in IE, Firefox and Chrome. I've tried all of the common suggestions I've seen around such as clearing all temporary internet files, cache, cookies, etc. I've also tried reinstalling Firefox, I've checked my proxy settings and everything. I even used a Microsoft FixIt tool to re-register DLL files with IE. A system restore back to before the problem started (yesterday) did no do anything.

It might be important to note that my laptop is the only computer having this issue. All other devices (iPod touch, 2 other computer) connected to my router can access HTTPS sites fine.

I am open to any suggestions. My computer is clean, scans with Malwarebytes, Avast, and ESET Online Scanner are clean. I am at a friends house right now, but can try the suggestions tonight.

I can normally troubleshoot my own problems, but this one has got me stumped! Thanks for any help provided :)

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#2 cryptodan

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Posted 24 July 2011 - 05:27 PM

Can you post the logs from Malwarebytes and ESET?

#3 Sightless

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Posted 24 July 2011 - 05:30 PM

I'm not home right now, but I can tell you that both logs are clean. (well ESET was 99% done when I left, but had found nothing yet)

Edited by Sightless, 24 July 2011 - 05:30 PM.


#4 cryptodan

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Posted 24 July 2011 - 05:31 PM

I still want to see the logs when you get a chance.

#5 Sightless

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Posted 24 July 2011 - 05:33 PM

Alright, I should be home tonight at maybe 10PM (EST) or so. Do you just need to see information from the logs (OS version, etc)? I'm running Windows 7 by the way.

#6 cryptodan

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Posted 24 July 2011 - 05:36 PM

Yes I do and if its updated and stuff and the type of scan you did.

#7 Sightless

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Posted 24 July 2011 - 05:43 PM

Okay, log should hopefully be up tonight.

I can tell you that my Windows is up to date (My latest restore point was for a Windows update yesterday or the day before), MBAM is kept up to date (I have the pro version) and I did a quick scan, as usual.

Anyways, I'll post the log as soon as I can :)

Oh, it also may be important to mention that Windows Update can not connect for some reason. I guess this has something to do with the problem. Are Windows Updates encrypted when downloading them?

#8 cryptodan

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Posted 24 July 2011 - 05:46 PM

I do believe that they are.

#9 Sightless

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Posted 24 July 2011 - 05:48 PM

Okay, well I guess I can't do much except post the log(s) when I get home.

I removed an infection a few days ago, here's the log just in case that infection has anything to do with it. The problem started days after I removed it though, so it's doubtful.

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7179

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

7/18/2011 6:22:33 PM
mbam-log-2011-07-18 (18-22-33).txt

Scan type: Quick scan
Objects scanned: 194650
Time elapsed: 2 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\DC3_FEXEC (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\winupdater (Trojan.Agent) -> Value: winupdater -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


#10 cryptodan

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Posted 24 July 2011 - 05:52 PM

You will need to do a full scan when you get home, but post the most recent log.

#11 Sightless

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Posted 24 July 2011 - 05:54 PM

Do full scans usually detect anything that a quick scan misses?
I was under the impression (from being around here for years) that a quick scan in MBAM is as effective as a Full Scan.

#12 cryptodan

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Posted 24 July 2011 - 05:55 PM

A quick scan on any anti-malware tool just does the common directories in which infections like to be. However, infections and other malware can be in other places to avoid detection.

#13 Sightless

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Posted 24 July 2011 - 05:58 PM

Ah, from what I read (either here, or somewhere else) Malwarebytes was designed to detect pretty much anything that it COULD detect in a quick scan.
I'll be sure to do a full scan, but honestly I don't believe that this is a malware issue. It's like...my computer can CONNECT to HTTPS secured sites, but they do not load properly. I don't know, I'm sort of over my head here, I'm not that knowledgeable about hijacked internet settings, and internet settings in general.

Oh, and also: I am planning on running Dr Web CureIt when I get home. Would you rather me run that or MBAM first? (basically which log would you like more)

Edited by Sightless, 24 July 2011 - 05:59 PM.


#14 cryptodan

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Posted 24 July 2011 - 06:03 PM

Perform Mbam, and Sas scans.

#15 Sightless

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Posted 24 July 2011 - 06:06 PM

Okay, I'll get back to you tonight :)




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